Blackberry Desktop Redirector sends multiple copies of same email to device


My boss has a new blackberry pearl. Running Blackberry Desktop version 4.3.
We have an Exchange 2003 server with sp2 loaded and he is running Outlook 2003 sp2. He only wants messages sent to him when he is away from the office not all the time. We installed The Desktop Redirector and configured it to use the outlook profile. What happens is his inbox gets spammed with Blackberry * Rim messages that never go away and he ends up with 3 or 4 copies of the same message over and over.  I need to make sure those messages disappear from his inbox and he only gets 1 copy of the message.

Any Ideas?
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I hate redirector!!!!!!!!

1. Uninstall redirector (by reinstalling desktop manager, with the blackberry internet service option selected this time for integration options)

2. On the blackberry, go to options -> advanced options -> service book, and delete any desktop entries by highlighting the entry, pressing in the menu key, and select delete.

3. Set up the blackberry with a BES (if you have one), or set it up with the blackberry internet service. You will need to find out what your BIS site is through your service provider (for rogers it's etc...), and create an account there and add the email address that way. This is truely the best way to set it up. You may need some assistance from your IT dept at your business for some server info, which you may be asked to "provide the settings" for...

After that is setup you will save yourself so much trouble, and in addition, the computer will not even have to be on all the time.

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EmpyrionTechnologiesAuthor Commented:
Thanks for your comment InvincibleShield.

I figured out what was going on. It was being caused by him using RPC over HTTP with Outlook 2003. I disabled that and then the messages stopped being hung up in Outlook. I set him up through the web, which took care of the issue.

thanks again
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