Cannot connect to device

I have a brand new Cisco Pix 506e.  I ran the Setup Wizard and with the CLI tool I managed to change the IP Inside address to the address I need, but now I cannot Telnet to it, I cannot use PDM to connect to it, and I cannot get a console connection to it.  I am using a console cable and Hyperteminal connection settings that work fine on a Cisco 2500 router and are correct based on other fidings here and on Cisco's web-site, but I just get a blank screen. I cannot telnet to the device, it states that telnet connections are not allowed.  Using a direct cable connection to the Ethernet 1 port, I can ping the device and verify the inside address, but when I try to link to https://192.168.200.1/startup.html or pdm.html...I get nothing.  I have already configured the device with the correct outside address and I have verified that I can connect to the internet, but how will I ever connect to modify the settings?  I would at least like to be able to Telnet into it .....   Help!
kdlange77Asked:
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gmooney7Commented:
When connected to the console, restart the pix and see if get output in hyperterminal.  If you don't get output, try changing your baud settings in hyperterminal, starting out at the lowest available and work up.  I can't remember if baud settings can even be changed on a pix, but on a cisco router, this is possible and has happened to me in the past.
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kdlange77Author Commented:
I tried that and was able to see the Pix boot up and it displayed the device name.  However, I cannot input any commands at that point.
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batry_boyCommented:
Make sure you are using the following settings on your COM port:

Baud : 9600
Parity bits: none
Data bits : 8
Stop bits : 1
Flow Control : Hardware or None

I would also try using another terminal emulation application other than hyperterminal because it stinks...try using SecureCRT or Tera Term Web:

http://www.vandyke.com/products/securecrt/
http://www.ayera.com/teraterm/

You should be able to type at the command prompt that displays the PIX hostname.  From there you should be able to type "enable" and then be prompted for the enable password.  The prompt should then look something like this:

pixfirewall#

Once you have the # prompt, you can look at and modify the PIX config.
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kdlange77Author Commented:
I have been using those settings on my COM port when I attempt a console connection.
I have also tried Secure CRT and TeraTerm Pro, both to no avail.
I can still ping the device, but cannot make any connection to it.  I have opened a case with Cisco on this issue, but not heard anything yet.
I am going to try a direct ethernet connection and PDM again and see if I can get that to work...
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batry_boyCommented:
Could it possibly be a bad console cable?  Do you have another one you could try to rule that out as a possible issue?  It's a long shot and I'll have to say that I've never seen a bad Cisco console cable, but there's always a first time...
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kdlange77Author Commented:
I had used the console cable and a serial cable earlier to connect to a Cisco 2500 router with no problem.  I had a 23-pin to 9-pin converter on the Cisco connector, but I remembered when I connected to the router I also used a 9-pin M-F extender.  When I leave out the extender, my console connection does not work, but when I put the extender back on...it works fine.  At least I can see the Firewall information when I have a connection and I power up the device.

Now my problem is talking to the device.  I cannot get the settings right in Hyperterminal, TTPro, or Secure CRT.  I can see the device name prompt, but when I type something or hit Enter, I just get the echo or a line-feed, but nothing else.  It is not getting my keyboard input.  I also notice when starting the device that there is an option to interrupt the flash process by pressing Escape or Break, or start the flash immediately by pressing the space bar.  When I try either option I do not get a response.  So now I figure I have a setting wrong somewhere, but God help me if I know where that is.  Since I am using the Com Port, I have tried it at 9600-8-None-1-Off, and 9600-8-None-1-Hardware, and 4800-8-None-1-Off, and 4800-8-None-1-Hardware with no luck.
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batry_boyCommented:
Have you tried multiple machines with the same console cable?  For instance, a second laptop or desktop machine?
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kdlange77Author Commented:
I have tried different computers and different serial cables...still no go.
I finally called Cisco TAC and after an unbearable series of questions and verifications that I was entitled to support because of my SmartNet contract, I got a call-back from a tech support guy.  It took two phone calls and three e-mails to finally get him to understand my problem.  He kept wanting me to ROMON and install flash updates, but I finally convinced him that I could not establish a connection of any kind to the device.

Final solution:
Cisco is sending me a replacement unit. and I get to reconfigure it now...

Thanks for all of the good replies and help on this...but it looks like a defective unit ... or else I really screwed the configuration up on this puppy.  Both of which are either highly unlikely or usually unscrewable.
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batry_boyCommented:
:)  Good luck!
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kdlange77Author Commented:
Update to the issue...

Cisco sent a replacement Pix 506e, but it was missing all of the cables and only had half of the power supply included with it.  It also did not have the default IP Address set, so the only connection I could use was the console connection.  I had the same trouble with the replacement and I finally discovered that it was the console cable adapter that was included with the original Pix that was bad.  After and additional two hours on the phone with Cisco, trying to convince them all I needed was a replacement cable adapter, they informed me they could not send it to me, that I would have to procur it elsewhere.  Which I did from my ISP who gave me two of them...and the original Pix fired right up with Hyperterminal just beautiful.  I made my changes and oped the Telnet connection for future modifications.
Cisco tech support is atrocious!
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kdlange77Author Commented:
The responses did not exactly solve my problem, but helped me to eliminate the choices until it was obvious what the problem was...a bad adapter.
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