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browser keeps crashing - error pointing to advapi32.dll

Posted on 2008-02-05
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Last Modified: 2013-12-08
i'm not sure if it was the installation of ie7 or a windows update that caused this issue, but i am now totally unable to use ie.  at first, it would just crash  frequently, giving the dll error.  now i can't open it at all!  it crashes before the browser even opens.  i downloaded firefox and it was ok for a while, but now it's starting to do the frequent crashing thing.  i'm currently using netscape to browse (i HATE netscape!).  i tried rolling back to ie6, but that didn't resolve the problem, and when i went back to ie7, it got worse.

HELP!!!!!!!!  i want my IE back!
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Question by:shasgurl
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Expert Comment

by:Mark Brady
ID: 20827984
Can you do a windows restore to an earlier time when it was working ?  If not, then do a recovery.  You will still have your personal data files you created.

Elvin
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Expert Comment

by:and235100
ID: 20828089
Try running sfc /scannow from a command prompt.
http://www.updatexp.com/scannow-sfc.html
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Author Comment

by:shasgurl
ID: 20833243
windows restore did not work, and i'm unsure of how to do a recovery.  i am trying the sfc scan but am at a stand still right now because i need to locate my windows cd.  is there a way to do the scan and have it get the files it needs from my restoral drive (i have an hp pavilion laptop)?
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LVL 32

Expert Comment

by:and235100
ID: 20833317
It really depends on the recovery cd.
If SFC is rejecting it-  then you really need to locate a windows disc - or try and use one of the methods in the link given.
Also - make sure that you have removed any toolbars/add-ons for IE - normally from Add/Remove Programs.
Run a full system scan with SuperAntiSpyware:
http://www.superantispyware.com/download.html
This should make sure it isn't a malware issue.
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Author Comment

by:shasgurl
ID: 20852231
i think i've narrowed the problem down to 3rd party browser add ons. when i start ie with add ons disabled, it works like a champ.  is there anyway to cleanly remove all the add ons i've installed and reinstall the ones i KNOW are not causing the problems?
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Expert Comment

by:Mark Brady
ID: 20854886
Start by going to control panel Add/Remove Software and look down the list for any addons and/or toolbars.  That should get you going.

Elvin
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Author Comment

by:shasgurl
ID: 20874231
oddly enough, the add-ons i installed are not in control panel.  IE doesn't give the option to uninstall, only disable.  how do i uninstall them?  i don't want to resort to re-imaging my computer.
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and235100 earned 750 total points
ID: 20874606
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Author Closing Comment

by:shasgurl
ID: 31428315
thank you for your help.  while the new browsers and add-ons for them are cool, helpful and exciting, i see they can be a pain!  it's too bad i'm spoiled with all the shortcuts and automated tasks they complete for me!

thanks again!
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