Startup prob at 386Enh/device=*enable

If I start my computer in normal mode, I get blue screen error message:
     "Windows Protection Error.  You need to restart your computer.  System Halted."

By process of elimination, I found computer will start okay in selective startup mode, with all items turned on except the line "device=*enable" in system.ini/386Enh.  So I keep that one line-item turned off.

I'd like to know:

   a) what that line-item controls.
   b) how to fix it so I can boot in normal mode again.

Using Microsoft Windows Millenium OS, version 4.90.3000
1.2 Mhz processor, 768 MB RAM (limited to 512 MB by Vcache in system.ini)
I use AVG firewall and antivirus program.
Also shareware ad protection programs Lavasoft Adaware, Spybot Search & Destroy, Spyware Guard.
And commercial ad protection program SpySweeper by WebRoot, tho it's very slow and balks a lot.

I've been working on this problem in my spare time, since end of May 2006.

Two of the possibilities I've looked into, was that I turned off System Restore about that time.
And I also have tried to play a commercial DVD movie on my PC, and tried a half dozen
different video player utilities I downloaded.  I've since uninstalled most of them.
rjam24Asked:
Who is Participating?
 
JonveeConnect With a Mentor Commented:
Have you tried a registry repair from DOS because System.ini  should be restored with the registry?

You'll require a floppy Disk to do this>
http://www.bootdisk.com

Then boot with the startup disk.        
At the A:\> prompt type     C:        
Enter.
Now type:                       cd windows\command
Enter.
Then you should get    C:\Windows|Command
Now type:         scanreg /fix       (note the space between g and /)
Enter.
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AJermoConnect With a Mentor Commented:
start, run, sysedit (from memory a long long time ago),  select the system.ini file and search for the line you're getting in the error. there should be a heading that indicates what it is or more to the line that indicates what driver or device that line is for. Google that driver/device and you should know exactly what its for.
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rjam24Author Commented:
Thanks AJermo

I must have seen a similar suggestion in the last couple days elsewhere in existing discussions via Google Search.  Because when I tried that, I got message:

     "Windows cannot find sysedit"

It also suggested I do a search.  This time I did that 2nd step and found no such file on my Win Me system.

But that does sound like a cool way to explore and find the driver or device.  Maybe I can google for sysedit, and see if I'm supposed to have it in Win Me, and/or get it from cab file, or even online if appropriate.

RJ
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rjam24Author Commented:
Okay, I see that sysedit was in all versions of Windows up thru 98SE.  But it was discontinued in Win Me.   Your memory is good tho, if you can remember back that far, off the top of your head.

I kinda hoped there was another way to achieve the same thing, even without sysedit.

I do have among my great number of utilities, FileSnoop 2.  That shows a lot about files, but not so much about start-up line items like this.
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AJermoCommented:
you can open system.ini with notepad and read it
from memory it was c:\windows\system32\system.ini

might just be c:\windows\system.ini

so open notepad, then file, open, browse to the path, and find system.ini
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JonveeCommented:
Or create your own floppy>
Start > Settings > Control Panel > Add/Remove programs > Open > StartupDisk tab > select 'create Disk'.

If scanreg /fix doesn't do it, you may want to consider an over the top reinstall which will retain most of your programs, and replace the system files.
Still be prudent to backup first.
But, IE6 and/or WMP9 (or higher), MUST first be uninstalled if you're running them, to prevent errors.

If you don't have the Windows CD, the system files may be in the CABS folder of Windows ( if your computer manufacturer installed OS Me before you purchased it).
In that case, from a:> prompt type:
                       C:\Windows\Options\Cabs\setup.exe
Otherwise type:
                       C:\Windows\Options\Install\setup.exe
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JonveeCommented:
RJ,
To view system.ini as AJermo suggests, you may need to un-hide the appropriate file(s) >
http://www.bleepingcomputer.com/tutorials/tutorial62.html
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blue_zeeCommented:
What have you under the [386enh] section of SYSTEM.INI?

A sample is found here:

http://www.godard.delhi.la.us/consult/386enh.html

Zee
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AJermoCommented:
system.ini is a file on windows ME.
to show hidden files in ME

To enable the viewing of Hidden files follow these steps:

Close all programs so that you are at your desktop.
Double-click on the My Computer icon.
Select the Tools menu and click Folder Options.
After the new window appears select the View tab.
Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
Remove the checkmark from the checkbox labeled Hide file extensions for known file types.
Remove the checkmark from the checkbox labeled Hide protected operating system files.
Press the Apply button and then the OK button and shutdown My Computer.
Now your computer is configured to show all hidden files.
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rjam24Author Commented:
Okay, picking up where I left off last night, and going sequentially:

Ajermo,

I have multiple ways to look at system.ini file.  Notepad is one.  However that does not accomplish what sysedit would, based on the 2 descriptions I've seen of sysedit.  The text in the file system.ini only confirms that the "device=*enable" line is rem'd out in the 386Enh section of system.ini.  My system.ini is in c/windows, not in c/windows/system or c/windows/system32.
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blue_zeeCommented:
Can you, please, attach or paste a text file with the entries under the [386enh] section of SYSTEM.INI?

Zee
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rjam24Author Commented:
[Quote:] 02 06 2008 @ 2:16 AM EST
= = = = =
Jonvee:
Have you tried a registry repair from DOS because System.ini  should be restored with the registry?

You'll require a floppy Disk to do this>
http://www.bootdisk.com

Then boot with the startup disk.        
At the A:\> prompt type     C:        
Enter.
Now type:                       cd windows\command
Enter.
Then you should get    C:\Windows|Command
Now type:         scanreg /fix       (note the space between g and /)
Enter.

[EndQuote]
= = = = =

Thank you Jonvee,

That looked like an excellent method, when I saw it during past months of Googling.

However when I explored that option in DOS, I saw that my last 5 or 6 registry restore points all seemed to be created AFTER this problem has been occuring, at least since Summer 2007.  So I did not want to risk undoing all my system changes and program installs in the last 6+ months, just to end up with the basic problem still unsolved.

However #2; I've just now retraced a few dozen of my folders, records about previous repair attempts, and related advice I've found and saved in the past 6+ months.  There's a clue that the oldest of my registry restore points might possibly be BEFORE this problem developed.  That does not fit my intuition or memory.  Seems like I had done multiple Win Me OS reinstall attempts after this problem developed, and gotten hung up at a SUWIN error.  Very recently, I've seen that SUWIN error is probably related to Windows Media Player v9 (need to be using an older version of WMP).

My system backup files are located in c/windows/sysbackup folder.  I have also created manual backups of the same few key system files, and some manual registry backups at various times, and saved these all to different location.  However those too, I believe are all after this problem developed with 386Enh/device=*enable.

These automated sysbackup cab files range in dates from 7 28 2007, to 2 6 2008.  I opened the first and last ones, then opened their corresponding system.ini files for comparison.  The last one has the 386Enh/device=*enable rem'd out.  But the first one does not have it rem'd out.  So maybe that CAN be used to restore my system and resolve this long standing problem.  Shouldn't need to make a current backup, since one's already been made for today.

I plan to take a try at that, and report back on results.

While I'm working on that, if someone can tell me how to quote a prior post here, without having to manually copy and paste, that may improve my accuracy.  My eyes and attention span are not as young and they once were.  Also the ability to edit my prior posts would help.  I sometimes type errors.

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JonveeCommented:
>Shouldn't need to make a current backup, since one's already been made for today<
You would be referring to 'scanreg /restore' without the quotes, noting the space between g and /    where you'll usually see five backup registry copies with 'Started' against each.

However, i was referring to 'scanreg /fix' which is a registry repair which, unless i'm mistaken(& that's conceivable!) is not time dictated, & would hopefully repair system.ini at the same time as the registry.  
Well worth trying, & if unsuccessful, you could revert to 'scanreg /restore' at today's date.
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blue_zeeConnect With a Mentor Commented:
If you are willing to attempt a reinstall of WinME, even on top, you do have to uninstall WMP9.

I would also strongly recommend uninstalling IE6 and revert to IE5.

However I would try the SCANREG /FIX suggested by Jonvee before attempting a reinstall of WinME.

Zee
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JonveeCommented:
Yes, SUWIN error may well be related to WMP9.  You also have to remove IE6 as suggested earlier, for an Me reinstall.

Suwin information>
"SU0168 Error During Installation":
http://www.nvdi.com/whertra/w950823.htm

To quote a prior post here, assuming you mean an earlier thread, should work if you type the following.  For your thread it's>
http:Q_23139811.html
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rjam24Author Commented:
Thank you folks for your posts.  As but one person, I may be a bit slower at responding than you are collectively at suggesting.  But I appreciate your effort and will do my best, to pursue the advice effectively.  I'm inclined to go sequentially.  But if I see something that has high potential for break thru quickly to the solution, I won't hesitate long to respond to it.

= = = = =
[Quote]

02.06.2008 at 02:28AM EST, ID: 20830174

Jonvee:
Or create your own floppy>
Start > Settings > Control Panel > Add/Remove programs > Open > StartupDisk tab > select 'create Disk'.

If scanreg /fix doesn't do it, you may want to consider an over the top reinstall which will retain most of your programs, and replace the system files.
Still be prudent to backup first.
But, IE6 and/or WMP9 (or higher), MUST first be uninstalled if you're running them, to prevent errors.

If you don't have the Windows CD, the system files may be in the CABS folder of Windows ( if your computer manufacturer installed OS Me before you purchased it).
In that case, from a:> prompt type:
                       C:\Windows\Options\Cabs\setup.exe
Otherwise type:
                       C:\Windows\Options\Install\setup.exe

[Endquote]

= = = = =
Jonvee,

I have several boot floppies I created over the past 7+ yrs for this system.  Most of them still work well.

Thanks for the fine tip about IE6 and WMP9 blockages to OS reinstalls.  I had no luck with IE6 when I first tried that several years ago, so backed down almost immediately again to IE5.5 and still run it.  But mostly use Mozillar Firefox.  

I did several over the top reinstall attempts of the OS, hanging at SUWIN.  Didn't know until few days ago it had been due to WMP9.

 I'd also tried several completely new OS installs of Win Me.  I thought that's what wiped out my registry restore cab files and options.  Inevitably, the full new reinstalls of Win Me would work fine initially.  But as I worked through the long, time consuming process of reinstalling drivers, updates, etc. I always ran into really bad system crashes at various points.  I simply was unable to remember, despite my voluminous records, the exact sequence of required updates, and my optional utilities, add-ons or tweaks.  

Also, some of the original updates or even commercial program installs, required interaction with vendor site online.  And some of those programs were no longer supported.  Even Microsoft no longer provides prior, existing updates online, as far as I can tell.  I had saved as many of their update installation files as possible, to my own computer.  But I don't have all of them.  At least, I do have a nice 3d party list of the updates that have been issued by MS for Win Me.
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blue_zeeConnect With a Mentor Commented:
The V4 of Windows Update still has Win9x updates available:

http://v4.windowsupdate.microsoft.com/en/default.asp

As well as the Windows Update catalog where you can download the updates and burn to CD/DVD:

http://v4.windowsupdate.microsoft.co...en/default.asp

Note that you must access these websites with systems running Win9x.

Newer versions of Windows will be redirected to the V7 Windows Update.

Hope this may help you too.

Cheers.

Zee
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rjam24Author Commented:
[Quote]
02.06.2008 at 02:42AM EST, ID: 20830211
      
Jonvee:
RJ,
To view system.ini as AJermo suggests, you may need to un-hide the appropriate file(s) >
http://www.bleepingcomputer.com/tutorials/tutorial62.html

[End Quote]

= = = = =
Jonvee,

I've changed my settings to show hidden files & folders since I first got the computer in about late 2000.

Also keep file extensions set as viewable.

I tend to leave the protected operating system files hidden from view.  That's to avoid accidents from my aging eyes and fingers, because I spend tons of time working in Windows Explorer.  

However I can always look up protected operating system files in FileSnoop2 when needed, and have done so on numerous occasions.

I was hoping to view the 386Enh/device=*enable as aJermo FIRST suggested.  That is, with some program that shows me which devices, programs, dlls, etc., are related to 386Enh/device=*enable.

My older computers still run great.  Commodore Amiga from 1986.  Dell/Windows 95 since 1995.  Sysedit should be on the Win95 PC.  I'm reluctant to copy it onto my Win Me system tho.  Might need other files to go with it, and not having those might mess up my Win Me worse.
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blue_zeeCommented:
Sysedit doesn't work with WinME.

Notepad will.
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rjam24Author Commented:
[Quote]
02.06.2008 at 11:26AM EST, ID: 20833303

blue_zee:
Can you, please, attach or paste a text file with the entries under the [386enh] section of SYSTEM.INI?

Zee

[End Quote]
= = = = =

Thank you Zee,

Here is the 386Enh section of my system.ini file:

[386Enh]
ebios=*ebios
woafont=dosapp.fon
mouse=*vmouse, msmouse.vxd
device=*dynapage
device=*vcd
device=*vpd
device=*int13
;rem TShoot: device=*enable
keyboard=*vkd
display=*vdd,*vflatd
EMMExclude=C000-CFFF
PagingDrive=F:
MaxPagingFileSize=1024000
MinPagingFileSize=358400
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rjam24Author Commented:
[Quote]
02.06.2008 at 12:48PM EST, ID: 20834052

Jonvee:
>Shouldn't need to make a current backup, since one's already been made for today<
You would be referring to 'scanreg /restore' without the quotes, noting the space between g and /    where you'll usually see five backup registry copies with 'Started' against each.

However, i was referring to 'scanreg /fix' which is a registry repair which, unless i'm mistaken(& that's conceivable!) is not time dictated, & would hopefully repair system.ini at the same time as the registry.  
Well worth trying, & if unsuccessful, you could revert to 'scanreg /restore' at today's date.

[End Quote]
= = = = =
I was only mildly aware of scanreg/restore, and not at all aware of a scanreg/fix.  Will have to look at both more carefully and closely.
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blue_zeeCommented:
Have you checked Control Panel > System > Device Manager for problematic devices with exclamation marks?
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rjam24Author Commented:
[Quote]
02.06.2008 at 01:02PM EST, ID: 20834193

blue_zee:
If you are willing to attempt a reinstall of WinME, even on top, you do have to uninstall WMP9.

I would also strongly recommend uninstalling IE6 and revert to IE5.

However I would try the SCANREG /FIX suggested by Jonvee before attempting a reinstall of WinME.

Zee

[End Quote]
= = = = =
Acknowledged and agreed to items #1 and 3.
I do not use IE6 and it is not installed.
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rjam24Author Commented:
[Quote]
02.06.2008 at 01:03PM EST, ID: 20834202

Jonvee:
Yes, SUWIN error may well be related to WMP9.  You also have to remove IE6 as suggested earlier, for an Me reinstall.

Suwin information>
"SU0168 Error During Installation":
http://www.nvdi.com/whertra/w950823.htm

To quote a prior post here, assuming you mean an earlier thread, should work if you type the following.  For your thread it's>
http:Q_23139811.html

[End Quote]
= = = = =

Okay, the first link will be handy if/when I get to a reinstall.  Thanks.

On the 2nd item and link:  No I did not mean an earlier thread, just an earlier post in this same thread.

Most messageboards with which I'm familiar, have a quote or copy button for each post in the thread.
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blue_zeeCommented:
Quote
"Most messageboards with which I'm familiar, have a quote or copy button for
each post in the thread."
Unquote

Doesn't work here...
:(
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rjam24Author Commented:
[Quote]
02.06.2008 at 01:18PM EST, ID: 20834326

blue_zee:
The V4 of Windows Update still has Win9x updates available:

http://v4.windowsupdate.microsoft.com/en/default.asp

As well as the Windows Update catalog where you can download the updates and burn to CD/DVD:

http://v4.windowsupdate.microsoft.co...en/default.asp

Note that you must access these websites with systems running Win9x.

Newer versions of Windows will be redirected to the V7 Windows Update.

Hope this may help you too.

Cheers.

Zee

[Eng Quote]
= = = = =

I was unaware there were different versions of Windows Update.  I'll have to look into that and see which version I have.  Thanks a lot Zee.

Yes, I was fairly familiar with MS download section.  Guess I was a bit spoiled by the MS updater, which up to about 8 months ago, auto scanned my system, and told me which ones updates, patches, etc, were installed, and which ones needed/recommended/also available.

After half a dozen or more reinstall and new install attempts, I got a bit weary of going back to MS download site, and it seems the autopudate site got weary of me.  But maybe I just needed to update my updater.  :)
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JonveeCommented:
To get it to work, scroll to the earlier post in this same thread that you wish to refer to, then click centre/top of screen, then refresh the page.
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rjam24Author Commented:
[Quote]
02.06.2008 at 01:43PM EST, ID: 20834510

blue_zee:
Have you checked Control Panel > System > Device Manager for problematic devices with exclamation marks?

[End Quote]
= = = = =
Yes.  Very well versed with device manager (unfortunately).

Usually have not had probs with that (no yellow exclammation marks or other unusual signs) in last 5-6 months. Initially, when I did a reinstall or new install of OS, I would have some and have to resolve them.  Usualy the drivers installation disks took care of most of them.  Occasionally I'd have a delay in getting sound to work.  And often, Hauppage WinTV cd was the last installation to remove last yellow exclammation mark.  Sometimes when I play around with a different sound recorder/player or video recorder/player/editor, I'll get probs in the device mgr.  But most of the time, and for last 3-4 months, I don't remember having any probs in device mgr, but I check it probably a couple times a month or more.
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JonveeCommented:
>and not at all aware of a scanreg/fix<
This article shows you both the 'Switches' and the 'Description' of the command-line switches>

See under sub-heading "ScanReg Command-Line Switches":
http://www.helpwithwindows.com/windows98/start-145.html
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rjam24Author Commented:
[Quote]
02.06.2008 at 01:57PM EST, ID: 20834621

Jonvee:
To get it to work, scroll to the earlier post in this same thread that you wish to refer to, then click centre/top of screen, then refresh the page.

[End Quote]
= = = = =
That one stumped me.

I tried scrolling to the earliest post in this thread that I wished to refer to, the clicked on the centre/top of the (website) screen, then refreshed the page.  Just got back the whole, same, scrollable page.

Also tried the same thing except clicking on the top center of the whole browser screen (ie where the url address thus gets highlighted), then refreshed the page.  Same result as before.

 But auto quoting is not critical at this point.  Will save that for a rainy day, and focus back on key items still pending.
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rjam24Author Commented:
[Quote]
02.06.2008 at 02:11PM EST, ID: 20834754

Jonvee:
>and not at all aware of a scanreg/fix<
This article shows you both the 'Switches' and the 'Description' of the command-line switches>

See under sub-heading "ScanReg Command-Line Switches":
http://www.helpwithwindows.com/windows98/start-145.html

[End Quote]

Thanks.  

That probably is my best first step at this point.
2nd step is probably to actually try the scanreg/fix

I am familiar with DOS command lines and switches
but not heavily practiced in the art.

Tend to resort to them to get around blocks in my repair attempts.
And usually forget all but a half dozen of the most frequently used commands

So I rely on the DOS help features quite a bit, including the <command> /? tool

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rjam24Author Commented:
Okay, I Googled a bit more for Device(s) related to 386Enh in system.ini.  Found a few interesting descriptions on how that section of system.ini works generally, the formatting of line entries, and a list describing each individual entry function.  However that was for an earlier version of Windows, and did not answer my original question about what device is controlled by 386Enh/device=*enable.

Then I rebooted to DOS with boot floppy.

scanreg /scanonly (to check for errors without fixing) did not work

scanreg /fix opened a new window and ran a process for about 2-3 minutes
   named:  "Repairing C?\Windows\CLASSES.DAT
   with temporary sub routines of:
     "Looking for valid registry key(s)"
     "Checking registry structures" and
     "Rebuilding Registry"

When the status bar reached 100%
a Registry Repair Results window said:
     "Windows successfully fixed your registry"
    No details on what items were fixed within registry.
It showed  an <ok> button
I had no mouse cursor, so just pressed the "O" key
Process window closed and returned me to the DOS prompt.

I rebooted.  No probs.  I'm still in selective startup mode.

Trying to think what to check to see if repairs were actually accomplished,
and if they relate to the error I've gotten for over half a year at startup
when I did not toggle off the 386Enh/device=*enable

I know I could return to normal startup mode and try a restart.
But sometimes it's useful to look around a bit first,
and see what's actually changed, before testing to see if change worked as hoped.

Maybe I'll go look in that c/windows/classes.dat file, and compare it to the pervious version.
     
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rjam24Author Commented:
One very noticeable change I found after running scanreg /fix

My system restore now can create manual restore points again.

Even though I had that feature turned on, it had no saved restore points, and when I had tried to create one manually, it tried then said could not do it.

One of my top guesses about this "device=*enabled" was that it was related to the system restore device.

I might have been right.

Let me go change my system.ini file; turn back on the "device=*enable" and reboot in normal starup mode.
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rjam24Author Commented:
Computer System booted okay in normal startup mode 1st try.

The 386Enh section of my system.ini file now shows:

"
[386Enh]
ebios=*ebios
woafont=dosapp.fon
mouse=*vmouse, msmouse.vxd
device=*dynapage
device=*vcd
device=*vpd
device=*int13
device=*enable
keyboard=*vkd
display=*vdd,*vflatd
EMMExclude=C000-CFFF
PagingDrive=F:
MaxPagingFileSize=1024000
MinPagingFileSize=358400
"

So the "device=*enabled" probably relates to the VxDMon and system restore function.

I had been looking over recent days, at registry items in
HotKeyLocalMachine/System/CurrentControlSet/Services/VxD/VxdMon

And I had tried changing those to turn the System Restore off & back on, without success.  

The names and data in that part of the registry are unchanged from what I saw before the scanreg /fix

The device manager/performance/file system/troubleshooting did toggle the "disable system restore" item off & on at times.  But I could not find any actual system restore points, and could not create any new points.

So it now appears:

1.  Some damage in my c/windows/classes.dat has been repaired by scanreg /fix

2.  My system restore tool is now functioning again.

3.  My computer boots in normal startup mode again.

4.  My fee to Experts Exchange was an excellent investment, considering the time I've saved by not pursuing this on my own the next unknown hours, weeks or months.

5.  I hope this fix holds and no other probs show up as a result.

6.  I should do a registry backup.

7.  Then I plan to copy the entire partition to my alternate OS partition.

8.  Then back partitin up to external hard drive, after I figure out how to use that on a few test files for saving and restoring.

9.  Then I can blank out one of my OS partitions, install Linux Ubuntu there and use for more stable and primary access to online.

10.  Then buy a new computer and finish researching and writing my current book.

11.  Start on the next book, which I've arranged to do.

12.  Start practicing with my music software and hardware.  Then begin the long research and writing of some music, to correspond to the unusually high quality of a song lyric written a few yrs ago by a friend.

The other projects are more far reaching and not for posting here.

I think I'll forego trying to get my DVD drive and auido-video playing/recording utilities to work more cooperatively.  That's an almost unending quest on Windows Me OS.  Other OS's are better suited, I am told.

Thank you Jonvee, Blue_Zee, and AJermo for your help.

I should go to the "Accept and Award Points" button now.  Not sure how to apportion points, but I'll probably be able to figure it out.  This site is pretty well organized and reliable, in most ways.
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blue_zeeCommented:
Excellent.

Cheers,

Zee
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JonveeCommented:
Good, and thanks for the consistant feedback which invariably helps us locate a problem.  
Good luck with your research & writing!
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rjam24Author Commented:
You're welcome on the feedback.

It was my pleasure.

In my occasional online requests for help, I sometimes find something new and unique which others didn't know before.  This solution seems a bit quieter.  However I look forward to how much time it will be saving me over the coming weeks and months.

I also have some mildly bulging mini-capacitors on my motherboard, for which I've purchased replacements.  But that's a separate matter.  I may go look in the hardware section of this site, to see if there's any info about that.  It stalls my boot up several times a week and requires multiple hours a week, to restore PC function.
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JonveeCommented:
You may find this useful>
"R e c a p p i n g Y o u r O w n M o t h e r b o a r d":
http://www.badcaps.net/pages.php?vid=32
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rjam24Author Commented:
Thanks Jonvee,

I did see that and saved the page for when I'm ready.  It should help quite a bit over the previous info I had.  Also if I decide not to try it myself,  I like the option of sending in my mother board and having the experienced owner at same site, do the job for $45 or so.
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rjam24Author Commented:
I already accepted (solution) and awarded points.  Now I get an email saying I have not closed the question.  I don't know what that's about.
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blue_zeeCommented:
I'm puzzled...

What is going on?

From a split to... something else.

Zee
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blue_zeeCommented:
Quoting Vee Mod:

Please do not make any post of any kind after a "Closing Request" has been started by the asker - unless you have a specific objection.

I do have a specific objection: from initially selecting a split, the asker now selected this comment as the accepted answer:

http://www.experts-exchange.com/Q_23139811.html#a20861529

And asked for a points refund.

I'm sorry this closing system is difficult for the asker and too weird for me.

But then it's probably my fault...

Zee
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blue_zeeCommented:
To be honest, I think the asker doesn't really know what to do with this new system.

And, to be honest, I don't blame him. It's too damn confusing.

Inserting a simple comment/objection erases the asker selections...??

But then, again, it's probably my fault.

End of rant, no further comments on this thread.

Very sorry rjam24.

Zee
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rjam24Author Commented:
Yes, the system is confusing.

No, I didn't know it was new, since I only signed up here for the first time 2-3 wks ago.

Yes, Zee is right, I didn't really know what to do with this (new) system.

Vee Mod's request for me to start the process over again, was not specific enough.  I didn't know whether that meant to ask my original question over again, or accept 'any' solution just to close the thread, or do something else.  I now realize it was the 'something else' - namely, to accept solution and redo my recommended assignment of points.  I don't remember exactly how I split the points last time.  I tried to apportion an appropriate amount to 3 different advisors, with the points divided among multiple suggestions from two of those persons.  So on my 2nd try to close the question/thread, I wishfully accepted a single question, hoping my earlier sharing of points would still be in the database somewhere and usable for those who needed it.  That seems to have failed.  So now I will try to accept the main solution, and share points just in 3 parts, with the most going to the main solution by Jonvee, a similar close second amount of points going to Zee due to a number of very helpful related suggestions, and a 3d small number of points going to AJermo, whose advice also helped a bit.

I hope this will be satisfactory to all involved.

Thanks to all involved for your polite communication.  I don't always get that from everyone on other discussion boards.

In parting, I have a suggestion of my own.  The closing process for the Asker/User could be simplified.  Make it a 2 step, sequential process.  Step 1 (clearly marked as such) Accept Solution(s) and Assign Points.  Step 2 Close the Question/Thread.  The usual caveats could be auto displayed in response to that.  Then after the specified time, unless objections were made, the board could automatically process the final closing.

A 2nd suggestion is to clarify the default descriptions about closing threads and assigning points.  I read that information before I first asked my question.  Then read it again on two more occasions. What I needed to know, probably was included in those words somewhere.  But I could not find it.  Might be better to start with a few brief statements about the most basic steps the user must do to close a question.  Then AFTER that, add the variables, modifiers, conditions, alternatives, etc.  If you put all the variables first, you'll lose the attention of the reader, before they get to most important/basic part.

My thanks to those who've participated.  I continue to regard my one month purchase of this service as well worth while.  Benefits accrue to me daily, in the form of time I can use on making progress with my personal computer, instead of spending hours trying to repair a defective OS related file/setting.

And my apologies to those whom I've inconvenienced.

rjam24
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blue_zeeCommented:
rjam24,

Thank you.

No apologies necessary from this side, and some good points on your post.

Cheers,

Zee
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JonveeCommented:
rjam24,

Thanks yet again for suggestions, and good feedback.  
No apologies are necessary, and welcome aboard!

Jonvee.
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