vsllc
asked on
Can't find drivers for reformatted PC.
I reformatted an HP Compaq tower with Windows XP SP2. The Ethernet, video and audio drivers were not installed. These are all part of the motherboard on the PC. I had to install an ethernet PCI card just to get online but could still not find the right drivers. I tried letting the system search online through device manager, searched hp's site and did a google search which I never have luck with.
The PC is small black tower that says HP Compaq on the front. It has no other markings/stickers on the case or inside the case. The few stickers that are on it are faded and I can't read what they say. Any ideas on how I can find out what the drivers should be?
Thanks.
The PC is small black tower that says HP Compaq on the front. It has no other markings/stickers on the case or inside the case. The few stickers that are on it are faded and I can't read what they say. Any ideas on how I can find out what the drivers should be?
Thanks.
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SOLUTION
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ASKER
sparkmaker - So the SIW tool will identify the hardware and give me the data necessary to locate a driver for it online?
2PiFL - I've tried, but I can't identify the model. The only thing I can find on it says HP Compaq and under that I could only find current systems on HP's site. This PC must be 3-4 years old.
2PiFL - I've tried, but I can't identify the model. The only thing I can find on it says HP Compaq and under that I could only find current systems on HP's site. This PC must be 3-4 years old.
Did you look on the bottom of the unit? There may be a sticker there that gives you the necessary model information. And yes, SIW will identify the hardware and give you the data necessary to locate a driver for it online.
ASKER
Yeah. I looked all over that box. I found what I think is a partial id number but wasn't able to get much out of it. It started USH but the next few numbers are missing and then there is a 300. I'll give the SIW a try tomorrow.
ASKER
I have SIW installed and I'm looking at the 3 items that are not recognized. Ethernet, Video and Audio. SIW provides a lot of good info. What do I need to use in order to google search for the drivers?
ASKER
Here's the results:
Video:
Property Value
Device ID PCI\VEN_8086DEV_2562SUBSYS
Status 0x01802400 Has Problem
Problem 0x0000001c (28)
Capabilities 0x00000000
Config Flags 0x00000040
Class Unknown
Hardware IDs PCI\VEN_8086DEV_2562SUBSYS
PCI\VEN_8086DEV_2562SUBSYS
PCI\VEN_8086DEV_2562CC_030
PCI\VEN_8086DEV_2562CC_030
Compatible IDs PCI\VEN_8086DEV_2562REV_03
PCI\VEN_8086DEV_2562
PCI\VEN_8086CC_030000
PCI\VEN_8086CC_0300
PCI\VEN_8086
PCI\CC_030000
PCI\CC_0300
Class GUID {4D36E97E-E325-11CE-BFC1-0
Location PCI bus 0, device 2, function 0
Bus number 0x00000000
Enumerator name PCI
Description Video Controller (VGA Compatible)
Driver {4D36E97E-E325-11CE-BFC1-0
Physical Object Name \Device\NTPNP_PCI0001
Bustype GUID {44203042-2046-4245-2043-3
Legacy bus type 0x00000005
Install State 0x00000002
Device Address 0x00020000
Other devices
Class Unknown
Icon -18
Ethernet:
Property Value
Device ID PCI\VEN_14E4DEV_4401SUBSYS
Status 0x01802400 Has Problem
Problem 0x0000001c (28)
Capabilities 0x00000000
Config Flags 0x00000040
Class Unknown
Hardware IDs PCI\VEN_14E4DEV_4401SUBSYS
PCI\VEN_14E4DEV_4401SUBSYS
PCI\VEN_14E4DEV_4401CC_020
PCI\VEN_14E4DEV_4401CC_020
Compatible IDs PCI\VEN_14E4DEV_4401REV_01
PCI\VEN_14E4DEV_4401
PCI\VEN_14E4CC_020000
PCI\VEN_14E4CC_0200
PCI\VEN_14E4
PCI\CC_020000
PCI\CC_0200
Class GUID {4D36E97E-E325-11CE-BFC1-0
Location PCI bus 3, device 10, function 0
Bus number 0x00000003
Enumerator name PCI
Description Ethernet Controller
Driver {4D36E97E-E325-11CE-BFC1-0
Physical Object Name \Device\NTPNP_PCI0011
Bustype GUID {44203042-2046-4245-2043-3
Legacy bus type 0x00000005
Install State 0x00000002
Device Address 0x000a0000
Other devices
Class Unknown
Icon -18
Audio:
Property Value
Device ID PCI\VEN_8086DEV_24C5SUBSYS
Status 0x01802400 Has Problem
Problem 0x0000001c (28)
Capabilities 0x00000000
Config Flags 0x00000040
Class Unknown
Hardware IDs PCI\VEN_8086DEV_24C5SUBSYS
PCI\VEN_8086DEV_24C5SUBSYS
PCI\VEN_8086DEV_24C5CC_040
PCI\VEN_8086DEV_24C5CC_040
Compatible IDs PCI\VEN_8086DEV_24C5REV_02
PCI\VEN_8086DEV_24C5
PCI\VEN_8086CC_040100
PCI\VEN_8086CC_0401
PCI\VEN_8086
PCI\CC_040100
PCI\CC_0401
Class GUID {4D36E97E-E325-11CE-BFC1-0
Location PCI bus 0, device 31, function 5
Bus number 0x00000000
Enumerator name PCI
Description Multimedia Audio Controller
Driver {4D36E97E-E325-11CE-BFC1-0
Physical Object Name \Device\NTPNP_PCI0010
Bustype GUID {44203042-2046-4245-2043-3
Legacy bus type 0x00000005
Install State 0x00000002
Device Address 0x001f0005
Other devices
Class Unknown
Icon -18
Video:
Property Value
Device ID PCI\VEN_8086DEV_2562SUBSYS
Status 0x01802400 Has Problem
Problem 0x0000001c (28)
Capabilities 0x00000000
Config Flags 0x00000040
Class Unknown
Hardware IDs PCI\VEN_8086DEV_2562SUBSYS
PCI\VEN_8086DEV_2562SUBSYS
PCI\VEN_8086DEV_2562CC_030
PCI\VEN_8086DEV_2562CC_030
Compatible IDs PCI\VEN_8086DEV_2562REV_03
PCI\VEN_8086DEV_2562
PCI\VEN_8086CC_030000
PCI\VEN_8086CC_0300
PCI\VEN_8086
PCI\CC_030000
PCI\CC_0300
Class GUID {4D36E97E-E325-11CE-BFC1-0
Location PCI bus 0, device 2, function 0
Bus number 0x00000000
Enumerator name PCI
Description Video Controller (VGA Compatible)
Driver {4D36E97E-E325-11CE-BFC1-0
Physical Object Name \Device\NTPNP_PCI0001
Bustype GUID {44203042-2046-4245-2043-3
Legacy bus type 0x00000005
Install State 0x00000002
Device Address 0x00020000
Other devices
Class Unknown
Icon -18
Ethernet:
Property Value
Device ID PCI\VEN_14E4DEV_4401SUBSYS
Status 0x01802400 Has Problem
Problem 0x0000001c (28)
Capabilities 0x00000000
Config Flags 0x00000040
Class Unknown
Hardware IDs PCI\VEN_14E4DEV_4401SUBSYS
PCI\VEN_14E4DEV_4401SUBSYS
PCI\VEN_14E4DEV_4401CC_020
PCI\VEN_14E4DEV_4401CC_020
Compatible IDs PCI\VEN_14E4DEV_4401REV_01
PCI\VEN_14E4DEV_4401
PCI\VEN_14E4CC_020000
PCI\VEN_14E4CC_0200
PCI\VEN_14E4
PCI\CC_020000
PCI\CC_0200
Class GUID {4D36E97E-E325-11CE-BFC1-0
Location PCI bus 3, device 10, function 0
Bus number 0x00000003
Enumerator name PCI
Description Ethernet Controller
Driver {4D36E97E-E325-11CE-BFC1-0
Physical Object Name \Device\NTPNP_PCI0011
Bustype GUID {44203042-2046-4245-2043-3
Legacy bus type 0x00000005
Install State 0x00000002
Device Address 0x000a0000
Other devices
Class Unknown
Icon -18
Audio:
Property Value
Device ID PCI\VEN_8086DEV_24C5SUBSYS
Status 0x01802400 Has Problem
Problem 0x0000001c (28)
Capabilities 0x00000000
Config Flags 0x00000040
Class Unknown
Hardware IDs PCI\VEN_8086DEV_24C5SUBSYS
PCI\VEN_8086DEV_24C5SUBSYS
PCI\VEN_8086DEV_24C5CC_040
PCI\VEN_8086DEV_24C5CC_040
Compatible IDs PCI\VEN_8086DEV_24C5REV_02
PCI\VEN_8086DEV_24C5
PCI\VEN_8086CC_040100
PCI\VEN_8086CC_0401
PCI\VEN_8086
PCI\CC_040100
PCI\CC_0401
Class GUID {4D36E97E-E325-11CE-BFC1-0
Location PCI bus 0, device 31, function 5
Bus number 0x00000000
Enumerator name PCI
Description Multimedia Audio Controller
Driver {4D36E97E-E325-11CE-BFC1-0
Physical Object Name \Device\NTPNP_PCI0010
Bustype GUID {44203042-2046-4245-2043-3
Legacy bus type 0x00000005
Install State 0x00000002
Device Address 0x001f0005
Other devices
Class Unknown
Icon -18
Can you provide the motherboard information and tell us whether the video, audio, etc. are onboard?
SOLUTION
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ASKER
How were you able to determine that?
ASKER
I used a combo of answers but all the info was great.
Sparkmaker - the BIOS check gave me the model number and I was able to get most of the drivers. the SIW gave me the info for souseran to use to find out what the ethernet was.
Souseran - thanks for the info. I've downloaded the driver.
Sparkmaker - the BIOS check gave me the model number and I was able to get most of the drivers. the SIW gave me the info for souseran to use to find out what the ethernet was.
Souseran - thanks for the info. I've downloaded the driver.
@ vsllc:,
You asked:
> How were you able to determine that?
As an example, look at this line in your SIW log.
Device ID PCI\VEN_8086DEV_2562SUBSYS
Go to http://www.pcidatabase.com/
In the Vendor Search: box, enter the numbers after VEN_ For instance, enter 8086
Press the Search button, and on the next screen, you will learn that this vendor is Intel
Or, on the first page, in the Device Search: box, enter the numbers after DEV_ For instance, enter 2562
On the next screen, you will have a list of possible devices. However, it's pretty simple to review the list and find the one that states:
0x2562 Integrated Graphics Device 0x8086 Intel
Combine that information with this bit from your SIW log:
Description Video Controller (VGA Compatible)
And you can deduce that this is probably an Intel integrated graphics controller on your motherboard.
Thanks for the points. Glad the system is working now.
You asked:
> How were you able to determine that?
As an example, look at this line in your SIW log.
Device ID PCI\VEN_8086DEV_2562SUBSYS
Go to http://www.pcidatabase.com/
In the Vendor Search: box, enter the numbers after VEN_ For instance, enter 8086
Press the Search button, and on the next screen, you will learn that this vendor is Intel
Or, on the first page, in the Device Search: box, enter the numbers after DEV_ For instance, enter 2562
On the next screen, you will have a list of possible devices. However, it's pretty simple to review the list and find the one that states:
0x2562 Integrated Graphics Device 0x8086 Intel
Combine that information with this bit from your SIW log:
Description Video Controller (VGA Compatible)
And you can deduce that this is probably an Intel integrated graphics controller on your motherboard.
Thanks for the points. Glad the system is working now.
http://www.hp.com/country/us/en/welcomeBC.html#Support
and click "download drivers, then enter your model number?