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URGENT, XP Wont Boot

HP Laptop with windows xp.  I plugged in an additional monitor into it and it began to run like crap so i unpluged it.  Well now it will not boot, the blue screen pops up then it restarts itself and i can select safe mode, that is the only one that works, last known good and system restores dont work.  need some major help with this, cant afford to reload.
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joegolfer59
Asked:
joegolfer59
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1 Solution
 
cycle303Commented:
Your problem can be caused by many things.  First off, are you able to boot into safe mode with networking?  If not, do you have hijack this installed?  If you don't have hijackthis and you do not have access to the internet, do you have any spyware, adware, or virus software installed?  Did you recently install anything or run a registry program?  In a nutshell, get into safe mode, scan with whatever software you can get your hands on (a hijackthis report would be very helpfull for further diagnostics), and clear up any problems.  Also, you may try to uninstall the video card while in safe mode and reboot.  
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joegolfer59Author Commented:
A recent program that was installed was Visual Basic.  I can boot in safe mode with networking.  I dont have hijackthis.  Never heard of it.  But i have AVG and Zone alarm and they are all up to date.  where is the best place to get hijackthis from and what do i do from there.
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KutyiCommented:
When in safe mode can you revert to a System Restore Point from an earlier date?
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joegolfer59Author Commented:
Have tried system restore, doesnt work.
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joegolfer59Author Commented:
just uninstalled video card and it booted!!!!!
where do i go from here
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cycle303Commented:
Go to the manufacutre website and download the newest driver (www.nvidia.com for nvidia based cards, www.ati.com for ati based cards)
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KutyiCommented:
Great.....go get some updated drivers and install them OR restore to a previous point when the system was stable if your System Restore is enabled.
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joegolfer59Author Commented:
ok, was booting and all the programs were loading then the blue screen flashed and it rebooted
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cycle303Commented:
Go into safe mode.  Run msconfig.  Give us a list of what is on the startup tab.
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KutyiCommented:
uhh...so close...do as cycle303 says and run msconfig but go into diagnostic mode and see if it runs, then if it does go into selective startup and turn off the startup items then start to turn them back on one at a time until she crashes.

Good luck
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joegolfer59Author Commented:
Ok heres the list
ehtray
hpwamain
jusched
regsvr32 /s mgrt
chdaudpropshortcut
syntpenh
qpservice
(blank)
isuspm
issch
qlbctrl
cpqset
recguard
remind_xp
avgcc
hpwuschd2
lxcymon
exprint
fm3032
qttask
ituneshelper
zlclient
reader_sl
dumprep 0 -k
nvcpl
nvmcttray
nwiz
msnmsgr
msmsgs
aim6
ctfmon
dataviz inc messenger
hotsync
hp photosmart
mcrosoft office
palm
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cycle303Commented:
I would have to agree with Kutyi on this one.  There are too many things there that could be causeing the problem.  However, if removing the uninstalling the video card worked for a couple of seconds, then windows probably reinstalled the old driver.  You could try removing the old video card driver in add/remove programs in safe mode, downloading the new driver, and install.
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joegolfer59Author Commented:
i unchecked a couple like palm, hp photo, hotsync, aim6, now it wont boot.  i cant imagine those effect it like that but should i turn them back on and see if it boots.  
i will start working on the uninstall and download a new
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joegolfer59Author Commented:
i think it did like you said, it reconigized the video card and installed the driver
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joegolfer59Author Commented:
the only problem is, on the nvidia website, it doesnt list my driver???
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cycle303Commented:
What is the card?
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joegolfer59Author Commented:
thats gotta be it, the driver was corrupt, i just uninstalled it and it booted fine.
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joegolfer59Author Commented:
nvidia GeForce Go 7600
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joegolfer59Author Commented:
after the restart, it auto found the card again and installed it.
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joegolfer59Author Commented:
blue screen again after it found it
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cycle303Commented:
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cycle303Commented:
Either a corrupt driver or card.... more than likely the driver though.
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joegolfer59Author Commented:
i take it i should run this in safe mode with networking
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cycle303Commented:
Yes
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joegolfer59Author Commented:
do the scan or just download one of the drivers
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cycle303Commented:
This may also help to remove the files associated with the current driver.
http://www.drivercleaner.net/
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cycle303Commented:
Download the latest omega driver.
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cycle303Commented:
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cycle303Commented:
Any luck with any of that?
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joegolfer59Author Commented:
i am doing the last one you suggested with the nasty file remover.  i follow the steps by disconnecting from the web and uninstall the driver then reboot but it still finds the driver, loads it and then it crashes
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cycle303Commented:
Did the omega driver work?
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joegolfer59Author Commented:
i got some registry scan crap.  
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cycle303Commented:
You could also try this.  Uninstall the device, go to the system root folder\driver cache\i386 and rename the file driver.cab to something else.
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cycle303Commented:
I'll try to find a direct link that works.
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joegolfer59Author Commented:
ok, i ran the file remover, deleted the ones with my version number in it, rebooting and installing new driver from a flash drive.  wish me luck
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joegolfer59Author Commented:
i cant get into the tweakforce one, that like takes me to th home page
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cycle303Commented:
Good luck!
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joegolfer59Author Commented:
didnt work, trying to get a different one.
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cycle303Commented:
You may check with the manufacturer of your laptop for newer drivers....  If you give me the model, I'll help you find them.
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joegolfer59Author Commented:
hp pavilion dv9000
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joegolfer59Author Commented:
thanks, i think i tried that one the other night and it said it was older than the one that i currently had...

i just installed the omega driver, booting up now
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cycle303Commented:
*crossing fingers*
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joegolfer59Author Commented:
well that F#$%^% it all up
doesnt even boot
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joegolfer59Author Commented:
uninstall that one and use the hp one?
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cycle303Commented:
Not even in safe mode?
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cycle303Commented:
Yes
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joegolfer59Author Commented:
it does in safe mode, sorry
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cycle303Commented:
If that doesn't work, you are looking at bad card or OS corruption.
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cycle303Commented:
2 steps forward, 19 F%@#$ steps back...
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joegolfer59Author Commented:
ok, i dont mind a reload, but is there a way to backup all my files first before i do
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joegolfer59Author Commented:
no kiddin
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joegolfer59Author Commented:
i got the older than current but i went ahead and did it anyway

rebooting
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joegolfer59Author Commented:
i am going for a bad card, because upon boot, i get vertical lines through the screen.  in the black background
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cycle303Commented:
*HPOEFULLY* this will work.  You can back up your data if you have an adapter for a 2.5" drive.  Then you just plug it into any desktop as another hard drive.  There are USB versions as well.
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cycle303Commented:
Also, a repair install will not wipe data.  It will reinstall system files and some of the registry.
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joegolfer59Author Commented:
well, blue screen,

can i do that backup in safe mode??
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joegolfer59Author Commented:
with the pc recovery option at startup?
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cycle303Commented:
Let's not give up yet.  If the card works in safe mode, maybe it has heat issues.  Do you have access to an air compressor?
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joegolfer59Author Commented:
not handy, but i got it sittin on fans
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joegolfer59Author Commented:
the second boot up is going better, been stable for a few minutes now
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cycle303Commented:
Next chance you get, take about 100psi to that thing..
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ded9Commented:
Hi,

Wait a minute a, reload is not required. You can do a repair. In repair you wont loose the data.

http://www.windowsreinstall.com/winxppro/installxpcdrepair/indexfullpage.htm

But First are you able to boot in safe mode or safe mode with command prompt. If you can we do a system restore and then work on the blue screen error.

Can you provide some updates on the issue.


Ded9
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joegolfer59Author Commented:
i got a yellow ! on the video controller in device manager, but stable for now
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joegolfer59Author Commented:
system restore hasnt worked.  tried it at least 5 times
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joegolfer59Author Commented:
now i cant get on the web, cant acquire address
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cycle303Commented:
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cycle303Commented:
Run this.
netsh int ip reset reset.log
and
netsh winsock reset
and reboot.
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joegolfer59Author Commented:
it just got it, took it about 4 minutes
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joegolfer59Author Commented:
so heres my plan, let me know what you think, do a complete backup of both hard drives i have, then try the repair and or reload if necessay
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cycle303Commented:
Those command reinstall TCP/IP the easy way.  They also fix protocal stack issues.
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joegolfer59Author Commented:
ok, ill write that down.
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joegolfer59Author Commented:
i gotta find my xp cd before i can try the repair though
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cycle303Commented:
If you have the windows disk, boot from it, the second time you have the option of R (it will be a repair install and NOT the recovery console) do it.  This will reinstall XP over the top of the origional.  I would backup important stuff first.  If you have any real hardware issues, the reinstall may make the laptop unable to boot.
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cycle303Commented:
If you need, I can setup a ftp iso of xp.  I just need to know what version (pro, retail, oem copy, upgrade)  
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joegolfer59Author Commented:
media center
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KutyiCommented:
Wow...I came back and had had 54 emails from this post...you guys have been busy!  If I were you, I would set a time to resolve this by and then do the backups and reload.  Sometimes it just beats you.  What I can say is that is not just a simple video driver issue, and combined with the fact that you can't do a System Restore, I would not place alot of faith in this load of XP.
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joegolfer59Author Commented:
oem copy
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cycle303Commented:
You may want to try cleaning the laptop first.  The video card may be overheating due to the higher color and resolution settings causing more heat.
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MotoCrazyCommented:
Wow... took a few minutes to read all the way down this. Do this:
Start the computer and press F8 repeatedly after BIOS POST. You will get a list of startup options. Choose "Disable restart on error". Reboot the computer and try to log in normally. When the computer BSOD's, write down the eact stop code. Now, reboot into Windows and find your file:

C:\WINDOWS\Minidump\Mini*.dmp

Post the entire contents of the file here; or attach the file if you can.

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joegolfer59Author Commented:
ok, ill get some air and give it a good go through.  and to be honest, i REALLY appreiciate the quick and kick ass feed back but i gotta be up in about 4 hours and i need a nap for now.
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cycle303Commented:
Have fun.
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joegolfer59Author Commented:
thanks alot man, doesnt seem like it but we have come quite a ways, ill be back in about 15 hours to hit is again.  hopefully with alot more success.
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MotoCrazyCommented:
Yeah, I was about to crash myself, but saw this post and thought I would chime in.

Do as I said with pressing F8 at startup. The reference this link :
http://support.microsoft.com/kb/315263

Get Windows debugging tools here:
http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx

Microsoft on WinDBG:
http://www.microsoft.com/whdc/devtools/debugging/default.mspx
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ded9Commented:
Hi,

As i told we can do a repair but if you are able to boot to desktop we can resolve the blue screen error message. All i need is some info.


Ded9
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cycle303Commented:
I thought the blue screen error was gone now.
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joegolfer59Author Commented:
Ded9
it has been stable now, the blue screen hasnt popped up in the last few boots, what info do you need to take care of this.
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cycle303Commented:
I would have to say that more than likely the video card has been heat stressed.  When you hooked up an external monitor, the DAC increased and put more stress on the video card.  If you reinstall the origional drivers and the the computer still crashes, I would put money on the video card being faulty.
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joegolfer59Author Commented:
yeah thats my bet as well,
so i am trying to repair the os, i pick the HD i want and it wants an administrator password.  i never set one and i cant get in, any idea how to get around this
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ded9Commented:
Hi,

Okay Step1.

Download this software

http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx

Install it

Step2

Open windblg --file---open crash dump ---got to windows folder --open mini dump folder---and open the log.

Just see in the log whether you see a file name. If yes then thats the problem.


Ded9
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MotoCrazyCommented:
Hmmm... sounds like the procedure I mentioned two days ago.
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joegolfer59Author Commented:
well i got a back up and i started the xp cd and it only goes to the recovery console, not repair, any ideas on that or just reload???
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ded9Commented:
Hi,

sorry motocrazy did not check u r post u covered it up..once again sorry..

If the issue still persists do repair or try reseating the ram and restart the computer.


Ded9
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joegolfer59Author Commented:
Thanks for sticking with me!!!!!
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