Word 2007 keeps crashing in Vista

Posted on 2008-02-05
Medium Priority
Last Modified: 2010-05-18
New Vista laptop with Office 2007 Pro and all possible updates installed, but word keeps crashing about 20-50 times during the day.
I have removed templates, installed service pack to office. I've tried to change settings on Word, but nothing seems to help.

Where to start?

Some events below...
Faulting application WINWORD.EXE, version 12.0.6211.1000, time stamp 0x46d4a7df, faulting module ntdll.dll, version 6.0.6000.16386, time stamp 0x4549bdc9, exception code 0xc0000005, fault offset 0x0003b15f, process id 0x1160, application start time 0x01c867d347857e72.
Faulting application WINWORD.EXE, version 12.0.6211.1000, time stamp 0x46d4a7df, faulting module fsgkiapi.dll, version 6.60.12296.14989, time stamp 0x44e05bd7, exception code 0xc0000005, fault offset 0x00005496, process id 0x12a4, application start time 0x01c867d33eee0456.
Faulting application WINWORD.EXE, version 12.0.6211.1000, time stamp 0x46d4a7df, faulting module kernel32.dll, version 6.0.6000.16386, time stamp 0x4549bd80, exception code 0xe0000002, fault offset 0x0001b09e, process id 0x123c, application start time 0x01c867d2881ae62a.
Faulting application WINWORD.EXE, version 12.0.6211.1000, time stamp 0x46d4a7df, faulting module VBE6.DLL_unloaded, version, time stamp 0x464105f1, exception code 0xc0000005, fault offset 0x6521ad26, process id 0x1670, application start time 0x01c867d20a3f3d46.

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Question by:cmfsupport
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LVL 97

Expert Comment

ID: 20830004
Hello cmfsupport,

1. Reset MS Word toolbar template. With Word close, do a search for and rename normal.dot file. Restart Word and new normal.dot file will be created.

Check Tools - Options - File Locations - Templates. Note the location.  That's where Normal.dot is stored. To see it, you might need to tell Windows Explorer to display hidden/system files.

2. Check if an external program running in the background is interfering with Word. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

3. Repair MS Word. With Word open, go to Help > Detect and Repair.

4. If no joy, reinstall MS Word.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps!

Author Comment

ID: 20830222
1. Done that
2. Computer is running F-Secure. Stopping all F-Secure settings does not help.
3. Done that
4. Done that

Still Word crashing....
LVL 97

Expert Comment

ID: 20833587

Accepted Solution

cmfsupport earned 0 total points
ID: 20903250
It was the F-Secure Internet Security 2008. After uninstalling the software word, excel and other Office applications ran nicely.
LVL 97

Expert Comment

ID: 20903507
cmfsupport, glad you found the cause of the problem.  Security programs can interfere with other programs.

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