WSUS issue

Hi,

This was in continuation of my earlier question.
Finally, some PCs reported to the WSUS console while others did not. This question deals with PCs who reported to the WSUS console.
We found that the updates had failed. I did the following :
1. Checked SID. It seems to be ok
2. Ran Gpupdate.
3. Restarted Automatic Updates service
4. Ran Client Diagnostic and found one error :
VerifyWUServerURL<> failed with hr=0x80072efd
Following is the wsusupdates.log snippet :
2008-02-06      15:06:30:985      1156      1174      AU      AU checked download status and it changed: Downloading is not paused
2008-02-06      15:06:30:985      1156      1174      AU      AU setting pending client directive to 'Download Progress'
2008-02-06      15:06:42:791      1156      1728      DnldMgr      Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-02-06      15:06:46:122      1156      708      AU      Launched new AU client for directive 'Download Progress', session id = 0x0
2008-02-06      15:06:46:842      5676      cbc      Misc      ===========  Logging initialized (build: 7.0.6000.381, tz: +0530)  ===========
2008-02-06      15:06:46:842      5676      cbc      Misc        = Process: C:\WINDOWS\system32\wuauclt.exe
2008-02-06      15:06:46:842      5676      cbc      AUClnt      Launched Client UI process
2008-02-06      15:06:47:123      5676      cbc      Misc      ===========  Logging initialized (build: 7.0.6000.381, tz: +0530)  ===========
2008-02-06      15:06:47:123      5676      cbc      Misc        = Process: C:\WINDOWS\system32\wuauclt.exe
2008-02-06      15:06:47:123      5676      cbc      Misc        = Module: C:\WINDOWS\system32\wucltui.dll
2008-02-06      15:06:47:123      5676      cbc      CltUI      AU client got new directive = 'Download Progress', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return = 0x00000000
2008-02-06      15:06:47:123      5676      cbc      CltUI      AU client creating default WU/WSUS UI plugin
2008-02-06      15:06:57:257      1156      1474      DnldMgr      Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-02-06      15:07:04:716      1156      1728      DnldMgr      Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-02-06      15:07:09:986      1156      1090      DnldMgr      Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-02-06      15:07:15:069      1156      1728      DnldMgr      Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-02-06      15:07:15:069      1156      1174      AU      AU checked download status and it changed: Downloading is paused
2008-02-06      15:07:15:069      5676      cbc      CltUI      AU client got new directive = 'Shutdown', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return = 0x00000000
2008-02-06      15:07:15:131      1156      708      AU      AU received handle event
2008-02-06      15:07:17:993      1156      1174      AU      AU checked download status and it changed: Downloading is not paused
2008-02-06      15:07:17:993      1156      1174      AU      AU setting pending client directive to 'Download Progress'
2008-02-06      15:07:23:216      1156      1728      DnldMgr      Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-02-06      15:07:23:216      1156      1174      AU      AU checked download status and it changed: Downloading is paused
2008-02-06      15:07:25:969      1156      1174      AU      AU checked download status and it changed: Downloading is not paused
2008-02-06      15:07:25:969      1156      1174      AU      AU setting pending client directive to 'Download Progress'
2008-02-06      15:07:31:020      1156      1474      DnldMgr      Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-02-06      15:07:31:020      1156      1174      AU      AU checked download status and it changed: Downloading is paused
2008-02-06      15:07:33:006      1156      708      AU      No pending client directive
2008-02-06      15:07:37:009      1156      1174      AU      AU checked download status and it changed: Downloading is not paused
2008-02-06      15:07:37:009      1156      1174      AU      AU setting pending client directive to 'Download Progress'
2008-02-06      15:07:42:029      1156      1728      DnldMgr      Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-02-06      15:07:42:029      1156      1174      AU      AU checked download status and it changed: Downloading is paused
2008-02-06      15:07:52:007      1156      708      AU      No pending client directive
2008-02-06      15:23:14:011      1156      13c8      PT      WARNING: PTError: 0x800706ba
2008-02-06      15:23:14:043      1156      13c8      PT      WARNING: PTError: 0x800706ba
2008-02-06      15:23:14:043      1156      13c8      PT      WARNING: Cached cookie has expired or new PID is available
2008-02-06      15:23:14:043      1156      13c8      PT      Initializing simple targeting cookie, clientId = 6d0c269d-36b0-4406-9842-6a872e676b3e, target group = winxp, DNS name = jagdish.appsoft.accord.com
2008-02-06      15:23:14:043      1156      13c8      PT        Server URL = http://ganga:8530/SimpleAuthWebService/SimpleAuth.asmx
2008-02-06      15:23:18:656      1156      13c8      Misc      WARNING: Send failed with hr = 80072efd.
2008-02-06      15:23:18:656      1156      13c8      Misc      WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2008-02-06      15:23:18:656      1156      13c8      PT        + Last proxy send request failed with hr = 0x80072EFD, HTTP status code = 0
2008-02-06      15:23:18:656      1156      13c8      PT        + Caller provided credentials = No
2008-02-06      15:23:18:656      1156      13c8      PT        + Impersonate flags = 0
2008-02-06      15:23:18:656      1156      13c8      PT        + Possible authorization schemes used =
2008-02-06      15:23:18:656      1156      13c8      PT      WARNING: GetAuthorizationCookie failure, error = 0x80072EFD, soap client error = 5, soap error code = 0, HTTP status code = 200
2008-02-06      15:23:18:687      1156      13c8      PT      WARNING: Failed to initialize Simple Targeting Cookie: 0x80072efd
2008-02-06      15:23:18:687      1156      13c8      PT      WARNING: PopulateAuthCookies failed: 0x80072efd
2008-02-06      15:23:18:687      1156      13c8      PT      WARNING: RefreshCookie failed: 0x80072efd
2008-02-06      15:23:18:687      1156      13c8      PT      WARNING: RefreshPTState failed: 0x80072efd
2008-02-06      15:23:18:687      1156      13c8      PT      WARNING: PTError: 0x80072efd
2008-02-06      15:23:18:687      1156      13c8      Report      WARNING: Reporter failed to upload events with hr = 80072efd.
2008-02-06      15:26:42:127      1156      10cc      AU      AU checked download status and it changed: Downloading is not paused
2008-02-06      15:26:42:127      1156      10cc      AU      AU setting pending client directive to 'Download Progress'
2008-02-06      15:26:48:367      1156      524      DnldMgr      Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-02-06      15:26:48:367      1156      10cc      AU      AU checked download status and it changed: Downloading is paused
2008-02-06      15:26:57:140      1156      708      AU      No pending client directive
2008-02-06      15:26:57:265      1156      10cc      AU      AU checked download status and it changed: Downloading is not paused
2008-02-06      15:26:57:265      1156      10cc      AU      AU setting pending client directive to 'Download Progress'
2008-02-06      15:27:02:332      1156       e4      DnldMgr      Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-02-06      15:27:02:332      1156      10cc      AU      AU checked download status and it changed: Downloading is paused
2008-02-06      15:27:04:724      1156      10cc      AU      AU checked download status and it changed: Downloading is not paused
2008-02-06      15:27:04:724      1156      10cc      AU      AU setting pending client directive to 'Download Progress'
2008-02-06      15:27:09:776      1156      15e0      DnldMgr      Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-02-06      15:27:09:776      1156      10cc      AU      AU checked download status and it changed: Downloading is paused
2008-02-06      15:27:09:885      1156      10cc      AU      AU checked download status and it changed: Downloading is not paused
2008-02-06      15:27:09:885      1156      10cc      AU      AU setting pending client directive to 'Download Progress'
2008-02-06      15:27:12:325      1156      708      AU      Launched new AU client for directive 'Download Progress', session id = 0x0
2008-02-06      15:27:12:481      5480      424      Misc      ===========  Logging initialized (build: 7.0.6000.381, tz: +0530)  ===========
2008-02-06      15:27:12:481      5480      424      Misc        = Process: C:\WINDOWS\system32\wuauclt.exe
2008-02-06      15:27:12:481      5480      424      AUClnt      Launched Client UI process
2008-02-06      15:27:12:669      5480      424      Misc      ===========  Logging initialized (build: 7.0.6000.381, tz: +0530)  ===========
2008-02-06      15:27:12:669      5480      424      Misc        = Process: C:\WINDOWS\system32\wuauclt.exe
2008-02-06      15:27:12:669      5480      424      Misc        = Module: C:\WINDOWS\system32\wucltui.dll
2008-02-06      15:27:12:669      5480      424      CltUI      AU client got new directive = 'Download Progress', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return = 0x00000000
2008-02-06      15:27:12:669      5480      424      CltUI      AU client creating default WU/WSUS UI plugin
2008-02-06      15:27:14:858      1156       e4      DnldMgr      Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-02-06      15:27:14:858      1156      10cc      AU      AU checked download status and it changed: Downloading is paused
2008-02-06      15:27:14:874      5480      424      CltUI      AU client got new directive = 'Shutdown', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return = 0x00000000
2008-02-06      15:27:14:921      1156      708      AU      AU received handle event
2008-02-06      15:27:15:061      1156      10cc      AU      AU checked download status and it changed: Downloading is not paused
2008-02-06      15:27:15:061      1156      10cc      AU      AU setting pending client directive to 'Download Progress'
2008-02-06      15:27:21:113      1156      524      DnldMgr      Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-02-06      15:27:21:113      1156      10cc      AU      AU checked download status and it changed: Downloading is paused
2008-02-06      15:27:23:037      1156      10cc      AU      AU checked download status and it changed: Downloading is not paused
2008-02-06      15:27:23:037      1156      10cc      AU      AU setting pending client directive to 'Download Progress'
2008-02-06      15:27:29:058      1156      15e0      DnldMgr      Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-02-06      15:27:29:058      1156      10cc      AU      AU checked download status and it changed: Downloading is paused
2008-02-06      15:27:30:058      1156      708      AU      No pending client directive
2008-02-06      15:27:30:981      1156      10cc      AU      AU checked download status and it changed: Downloading is not paused
2008-02-06      15:27:30:981      1156      10cc      AU      AU setting pending client directive to 'Download Progress'
2008-02-06      15:27:37:017      1156      15e0      DnldMgr      Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-02-06      15:27:37:017      1156      10cc      AU      AU checked download status and it changed: Downloading is paused
2008-02-06      15:27:42:116      1156      10cc      AU      AU checked download status and it changed: Downloading is not paused
2008-02-06      15:27:42:116      1156      10cc      AU      AU setting pending client directive to 'Download Progress'
2008-02-06      15:27:45:994      1156      708      AU      Launched new AU client for directive 'Download Progress', session id = 0x0
2008-02-06      15:27:46:041      5432      13a0      Misc      ===========  Logging initialized (build: 7.0.6000.381, tz: +0530)  ===========
2008-02-06      15:27:46:041      5432      13a0      Misc        = Process: C:\WINDOWS\system32\wuauclt.exe
2008-02-06      15:27:46:041      5432      13a0      AUClnt      Launched Client UI process
2008-02-06      15:27:46:103      5432      13a0      Misc      ===========  Logging initialized (build: 7.0.6000.381, tz: +0530)  ===========
2008-02-06      15:27:46:103      5432      13a0      Misc        = Process: C:\WINDOWS\system32\wuauclt.exe
2008-02-06      15:27:46:103      5432      13a0      Misc        = Module: C:\WINDOWS\system32\wucltui.dll
2008-02-06      15:27:46:103      5432      13a0      CltUI      AU client got new directive = 'Download Progress', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return = 0x00000000
2008-02-06      15:27:46:103      5432      13a0      CltUI      AU client creating default WU/WSUS UI plugin
2008-02-06      15:27:48:089      1156      15e0      DnldMgr      Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-02-06      15:27:48:089      1156      10cc      AU      AU checked download status and it changed: Downloading is paused
2008-02-06      15:27:48:089      5432      13a0      CltUI      AU client got new directive = 'Shutdown', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return = 0x00000000
2008-02-06      15:27:48:105      1156      708      AU      AU received handle event
2008-02-06      15:43:13:988      1156      1414      PT      WARNING: PTError: 0x800706ba
2008-02-06      15:43:14:019      1156      1414      PT      WARNING: PTError: 0x800706ba
2008-02-06      15:43:14:019      1156      1414      PT      WARNING: Cached cookie has expired or new PID is available
2008-02-06      15:43:14:019      1156      1414      PT      Initializing simple targeting cookie, clientId = 6d0c269d-36b0-4406-9842-6a872e676b3e, target group = winxp, DNS name = jagdish.appsoft.accord.com
2008-02-06      15:43:14:019      1156      1414      PT        Server URL = http://ganga:8530/SimpleAuthWebService/SimpleAuth.asmx
2008-02-06      15:43:18:461      1156      1414      Misc      WARNING: Send failed with hr = 80072efd.
2008-02-06      15:43:18:461      1156      1414      Misc      WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2008-02-06      15:43:18:461      1156      1414      PT        + Last proxy send request failed with hr = 0x80072EFD, HTTP status code = 0
2008-02-06      15:43:18:461      1156      1414      PT        + Caller provided credentials = No
2008-02-06      15:43:18:461      1156      1414      PT        + Impersonate flags = 0
2008-02-06      15:43:18:461      1156      1414      PT        + Possible authorization schemes used =
2008-02-06      15:43:18:461      1156      1414      PT      WARNING: GetAuthorizationCookie failure, error = 0x80072EFD, soap client error = 5, soap error code = 0, HTTP status code = 200
2008-02-06      15:43:18:492      1156      1414      PT      WARNING: Failed to initialize Simple Targeting Cookie: 0x80072efd
2008-02-06      15:43:18:492      1156      1414      PT      WARNING: PopulateAuthCookies failed: 0x80072efd
2008-02-06      15:43:18:492      1156      1414      PT      WARNING: RefreshCookie failed: 0x80072efd
2008-02-06      15:43:18:492      1156      1414      PT      WARNING: RefreshPTState failed: 0x80072efd
2008-02-06      15:43:18:492      1156      1414      PT      WARNING: PTError: 0x80072efd
2008-02-06      15:43:18:492      1156      1414      Report      WARNING: Reporter failed to upload events with hr = 80072efd.
2008-02-06      15:46:49:204      1156      16c0      AU      AU checked download status and it changed: Downloading is not paused
2008-02-06      15:46:49:204      1156      16c0      AU      AU setting pending client directive to 'Download Progress'
2008-02-06      15:46:59:337      1156      520      DnldMgr      Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-02-06      15:46:59:337      1156      16c0      AU      AU checked download status and it changed: Downloading is paused
2008-02-06      15:47:02:308      1156      16c0      AU      AU checked download status and it changed: Downloading is not paused
2008-02-06      15:47:02:308      1156      16c0      AU      AU setting pending client directive to 'Download Progress'
2008-02-06      15:47:04:294      1156      708      AU      Launched new AU client for directive 'Download Progress', session id = 0x0
2008-02-06      15:47:04:967      4968       b8      Misc      ===========  Logging initialized (build: 7.0.6000.381, tz: +0530)  ===========
2008-02-06      15:47:04:967      4968       b8      Misc        = Process: C:\WINDOWS\system32\wuauclt.exe
2008-02-06      15:47:04:967      4968       b8      AUClnt      Launched Client UI process
2008-02-06      15:47:05:139      4968       b8      Misc      ===========  Logging initialized (build: 7.0.6000.381, tz: +0530)  ===========
2008-02-06      15:47:05:139      4968       b8      Misc        = Process: C:\WINDOWS\system32\wuauclt.exe
2008-02-06      15:47:05:155      4968       b8      Misc        = Module: C:\WINDOWS\system32\wucltui.dll
2008-02-06      15:47:05:139      4968       b8      CltUI      AU client got new directive = 'Download Progress', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return = 0x00000000
2008-02-06      15:47:05:155      4968       b8      CltUI      AU client creating default WU/WSUS UI plugin
2008-02-06      15:47:09:346      1156      15d0      DnldMgr      Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-02-06      15:47:09:346      1156      16c0      AU      AU checked download status and it changed: Downloading is paused
2008-02-06      15:47:09:346      4968       b8      CltUI      AU client got new directive = 'Shutdown', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return = 0x00000000
2008-02-06      15:47:09:393      1156      708      AU      AU received handle event
2008-02-06      15:47:09:752      1156      16c0      AU      AU checked download status and it changed: Downloading is not paused
2008-02-06      15:47:09:752      1156      16c0      AU      AU setting pending client directive to 'Download Progress'
2008-02-06      15:47:24:765      1156      708      AU      Launched new AU client for directive 'Download Progress', session id = 0x0
2008-02-06      15:47:24:828      4920      1310      Misc      ===========  Logging initialized (build: 7.0.6000.381, tz: +0530)  ===========
2008-02-06      15:47:24:828      4920      1310      Misc        = Process: C:\WINDOWS\system32\wuauclt.exe
2008-02-06      15:47:24:828      4920      1310      AUClnt      Launched Client UI process
2008-02-06      15:47:24:890      4920      1310      Misc      ===========  Logging initialized (build: 7.0.6000.381, tz: +0530)  ===========
2008-02-06      15:47:24:890      4920      1310      Misc        = Process: C:\WINDOWS\system32\wuauclt.exe
2008-02-06      15:47:24:890      4920      1310      Misc        = Module: C:\WINDOWS\system32\wucltui.dll
2008-02-06      15:47:24:890      4920      1310      CltUI      AU client got new directive = 'Download Progress', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return = 0x00000000
2008-02-06      15:47:24:890      4920      1310      CltUI      AU client creating default WU/WSUS UI plugin
2008-02-06      15:47:26:939      1156      f40      DnldMgr      Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-02-06      15:47:35:055      1156      520      DnldMgr      Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-02-06      15:47:41:076      1156      15d0      DnldMgr      Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-02-06      15:47:52:179      1156      f40      DnldMgr      Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-02-06      15:48:02:242      1156      520      DnldMgr      Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-02-06      15:48:09:357      1156      f40      DnldMgr      Error 0x80072efd occurred while downloading update; notifying dependent calls.
2008-02-06      15:48:09:357      1156      16c0      AU      AU checked download status and it changed: Downloading is paused
2008-02-06      15:48:09:357      4920      1310      CltUI      AU client got new directive = 'Shutdown', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return = 0x00000000
2008-02-06      15:48:09:373      1156      708      AU      AU received handle event

Following is the snippet of c:\windows\SoftwareDistribution\ReportingEvents.log
{E76C830A-42F1-4E99-8EA7-C1D954258CAD}      2008-02-06 14:33:14:180+0530      1      202      102      {00000000-0000-0000-0000-000000000000}      0      0      AutomaticUpdates      Success      Content Install      Reboot completed.
{EA545CC0-054D-4491-AFDA-70D8A7613BAC}      2008-02-06 14:33:31:914+0530      1      148      101      {D67661EB-2423-451D-BF5D-13199E37DF28}      0      80072efd      SelfUpdate      Failure      Software Synchronization      Windows Update Client failed to detect with error 0x80072efd.
{C9497EBD-2227-4573-A13C-F15970986557}      2008-02-06 14:43:43:647+0530      1      202      102      {00000000-0000-0000-0000-000000000000}      0      0      AutomaticUpdates      Success      Content Install      Reboot completed.
{1A41D1F7-757B-410D-B0EE-74CCA96C649C}      2008-02-06 14:44:04:126+0530      1      148      101      {D67661EB-2423-451D-BF5D-13199E37DF28}      0      80072efd      SelfUpdate      Failure      Software Synchronization      Windows Update Client failed to detect with error 0x80072efd.
{7D92C811-75B4-4820-A04B-31F87DAD1C8A}      2008-02-06 14:45:52:264+0530      1      202      102      {00000000-0000-0000-0000-000000000000}      0      0      AutomaticUpdates      Success      Content Install      Reboot completed.
{960409B2-D870-4DE7-8494-EA1A73C10996}      2008-02-06 14:46:05:253+0530      1      148      101      {D67661EB-2423-451D-BF5D-13199E37DF28}      0      80072efd      SelfUpdate      Failure      Software Synchronization      Windows Update Client failed to detect with error 0x80072efd.
{0B8C0742-95FE-43AF-9BDA-5E374F9FCDCF}      2008-02-06 14:46:20:125+0530      1      202      102      {00000000-0000-0000-0000-000000000000}      0      0      AutomaticUpdates      Success      Content Install      Reboot completed.
{2A3D5D40-D294-41B2-9666-71D738568996}      2008-02-06 14:46:35:653+0530      1      148      101      {D67661EB-2423-451D-BF5D-13199E37DF28}      0      80072efd      SelfUpdate      Failure      Software Synchronization      Windows Update Client failed to detect with error 0x80072efd.

When I use the browser with the url http://ganga:8530/selfupdate/wuident.cab, I get an error. But when I change the same to port 80, I get the download window. In the GP as well as IIS, port 80 is enabled.

What next ?

Thanks in advance

Regards

Jagdish
jagdish1234Asked:
Who is Participating?
 
jagdish1234Connect With a Mentor Author Commented:
Hi all,

Whew !! At last the problem was resolved. There was an entry in the urlscan.ini. I had read in one of the postings that it blocked all exe. I modified it and it started working.

Thanks to all for your contributions !!

Regards

Jagdish
0
 
ded9Connect With a Mentor Commented:
Hi,

Can try this site

http://www.updatexp.com/0x80072efd.html


Also can try this

http://support.microsoft.com/kb/836941



Manual steps to resolve error messages on the Windows Update or Microsoft Update Web site
To manually resolve this issue, use method 1 or method 2.
Method 1: Home users or users who are not behind a proxy server
Step 1: Verify Internet connectivity
Make sure that you can successfully access other Web sites. If you can successfully access other Web sites, your Internet connection is working correctly.
Step 2: Verify your personal firewall program settings
If you have a personal firewall program installed, you might have to reconfigure or update the personal firewall program. The Windows Update client and the Microsoft Update client run in an instance of Svchost.exe. This Svchost.exe instance requires access to the Internet. For more information about how to reconfigure or update your firewall program, see the documentation that was included with the program, view the Help files for your program, or contact the program vendor. For information about how to contact the program vendor, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 (http://support.microsoft.com/kb/65416/) Hardware and software vendor contact information, A-K

60781 (http://support.microsoft.com/kb/60781/) Hardware and software vendor contact information, L-P

60782 (http://support.microsoft.com/kb/60782/) Hardware and software vendor contact information, Q-Z
To troubleshoot and ensure any Firewall Programs you have running are not interfering with windows update try the following steps.

Important Before you disable the firewall for troubleshooting, turn on the Windows XP Internet Connection Firewall. To do this, follow these steps:
1.      Click Start, click Control Panel, double-click Networking and Internet Connections, and then click Network Connections.
2.      Right-click the connection on which you want to turn on the Internet Connection Firewall, and then click Properties.
3.      On the Advanced tab, click the box to select the option to protect my computer or network.
Temporarily disable your Firewall program and see if you can now access the Microsoft Windows Update Website. Even though you may have had a Firewall running for some time without any previous problems, new updates to the firewall program may create issues.
Step 3: Disable software accelerator programs
Disable any software accelerator programs. Examples of these programs are file download accelerators and internet speed accelerators.
Step 4: Add the Windows Update Web site and the Microsoft Update Web site to the Trusted Sites list
Add the Windows Update Web site and the Microsoft Update Web site to the Trusted Sites list in Internet Explorer. To do this, follow these steps:
1.      Start Microsoft Internet Explorer.
2.      On the Tools menu, click Internet Options.
3.      Click the Security tab, and then click Trusted Sites.
4.      Click Sites, and then click to clear the Require server verification (https:) for all sites in this zone check box.
5.      In the Add this Web site to the zone box, type the following addresses, clicking Add after you type each address:
"      http://update.microsoft.com
"      http://download.windowsupdate.microsoft.com
6.      Click OK two times.
Step 5: Remove entries for Windows Update and Microsoft Update from the hosts file
Some programs may modify the hosts file to control DNS name resolution. Sometimes, an entry for the Windows Update Web site or for the Microsoft Update Web site may exist in the hosts file. To remove these entries from the hosts file, follow these steps:
1.      Click Start, click Run, type notepad %windir%\system32\drivers\etc\hosts, and then click OK.

Note If you are prompted to choose a program to open the hosts file with, click Notepad, click to select the Always use the selected program option, and then click OK.
2.      In Notepad, configure any lines in the hosts file that contain entries for Windows Update so that they are not read when the file is accessed. To do this, place the number sign (#) in front of any line that contains "microsoft" and "update." For example, add the number sign (#) to the beginning of the following entries:
"      # 64.4.21.125 http://update.microsoft.com
"      # 64.4.21.125 http://windowsupdate.microsoft.com
3.      Remove any lines that contain entries for Windows Update or for Microsoft Update. For example, remove the following entry if the entry exists:
http://update.microsoft.com
4.      On the File menu, click Save.
5.      Exit Notepad.
6.      Restart the computer.

Note If you do not want to restart the computer, you can also flush the DNS resolver cache. To do this, follow these steps:
a.       Click Start, click Run, type cmd, and then click OK.
b.       At the command prompt, type ipconfig /flushdns, and then press ENTER.
Step 6: Remove the proxy server entry from the WinHTTP proxy configuration
If you are not located in a corporate network, or if you do not use a proxy server to connect to the Internet, clear the WinHTTP proxy configuration. To do this, follow these steps:
1.      Open Internet Explorer.
2.      On the Tools menu, click Internet Options.
3.      Click the Connections tab, and then click LAN Settings.
4.      In the Local Area Network (LAN) Settings dialog box, click to select the Automatically detect settings check box, and then click OK.
5.      Quit Internet Explorer.
6.      Click Start, click Run, type cmd, and then click OK.
7.      Type the following commands. Press ENTER after each command.
a.       proxycfg -d
b.       net stop wuauserv
c.       net start wuauserv
d.       exit
Method 2: Corporate users or users who are behind a proxy server
If you use a proxy server to connect to the Internet, see the following Microsoft Knowledge Base (KB) article for information about how the Windows Update client detects and uses proxy servers:


Also can try doing clean boot

http://support.microsoft.com/kb/310353

and then do updates.

If still issue not resolved.

Uninstall the security software and do windows updates.

Issue will resolve.






Ded9
0
 
jagdish1234Author Commented:
Hi ded9:,

None of the above solved my issues. Thanks for inputs.

Regards

Jagdish
0
 
ded9Connect With a Mentor Commented:
Hi,
Run dial a fix

 http://wiki.djlizard.net/Dial-a-fix


Issue will be resolved

Ded9

0
 
jagdish1234Author Commented:
No. After running the application, I was still not able to download. My worry is that it is trying to contact port 8503. However, this port is not listed at all either in GP or in IIS. Further when I try this http://ganga:8530/selfupdate/wuident.cab, it gives an error but when I change the port to 80, it prompts for download. It means port 80 is correct.
What next ?
0
All Courses

From novice to tech pro — start learning today.