ecossich
asked on
scanjet HP 5590 Comunnication issues
WinXP Pro w/SP2.
I connected a ScanJet 5590, with my cd drive software.
The scanner worked a couple of times, then quit. If I press a button or try to launch the HP Director software, I get an error message saying that it can't communicate with the scanner and to check that it's connected correctly.
Windows XP sees the scanner fine (it shows in My Computer) and the built in XP imaging software will not activate the scanner nor scan a document. It appears that the problem is with the HP software.
Windows XP is fully patched and updated, except for IE7. I saw that it may cause problems and didn't install it.
I reinstalled for several times included delete register.
I tested the scanner in other computer and is works.
In any profile appears that issues.
I changed usb cable, cd drive.
Thanks for any help.
I connected a ScanJet 5590, with my cd drive software.
The scanner worked a couple of times, then quit. If I press a button or try to launch the HP Director software, I get an error message saying that it can't communicate with the scanner and to check that it's connected correctly.
Windows XP sees the scanner fine (it shows in My Computer) and the built in XP imaging software will not activate the scanner nor scan a document. It appears that the problem is with the HP software.
Windows XP is fully patched and updated, except for IE7. I saw that it may cause problems and didn't install it.
I reinstalled for several times included delete register.
I tested the scanner in other computer and is works.
In any profile appears that issues.
I changed usb cable, cd drive.
Thanks for any help.
ASKER
I installed the patch and have the same error
then uninstall / install completely; btw it is disconnected during the software install ?
I'll copy and paste the email I got from HP concerning the same issues you're having. Didn't help me at all (hate this scanner) but maybe you'll have better luck.
"Thank you for contacting Hewlett-Packard's Commercial Solutions Center.
From the details provided in your e-mail, I understand that there is paper jam in the ADF (Automatic Document Feeder) and also there is an error message flashing 23 appears on the front panel button. And also you have uninstalled and reinstalled the software for your scanner, but the issue persists for your HP Scanjet 5590 Digital Flatbed Scanner.
MyName, I am sorry for the inconvenience caused to you. I understand that the issue is still not fixed. We understand the importance of the issue and look forward directing you to appropriate resources for resolving the issue.
You may experience this issue, if there is a hardware issue with the scanner.
In order to troubleshoot this issue, please follow the steps to check the hardware functionality of the scanner:
1. Disconnect the USB, TMA, ADF, and power cables from the back of the scanner. Leave the power module connected to the power source.
2. Press and hold the Copy and E-mail buttons on the front panel, and connect the power cable to the scanner. When the scanner LCD changes to flashing double zeros (00), release both of the buttons.
3. Press and release the Scan Document button.
4. During a successful base unit self test, the scanner will do the following:
The scanning lamp will light up.
The carriage will continuously move the full length of the scanning bed.
5. To end the test, disconnect the power cable from the back of the scanner.
If the base unit self test results were as described above, then the test was successful.
If the self test is successful, then there is no issue with the base unit of the scanner.
Please follow the steps to check the hardware functionality of the ADF (Automatic Document Feeder) for your scanner:
1. Disconnect the USB, Transparency Materials Adapter (TMA), and power cables from the back of the scanner. Leave the power module connected to the power source.
2. Connect the ADF cable to the ADF port on the back of the scanner.
3. Close the document cover.
4. Load documents into the ADF.
5. To enter self test mode, while pressing and holding the front panel Copy and E-mail Buttons down, connect the power cable to the scanner. When the scanner LCD changes to flashing double zeros (00), release the buttons.
6. Press and release the Scan Document button.
7. During a successful self-test, the ADF will perform as follows:
" Documents will feed through the ADF
8. To end the test, disconnect the power cable from the scanner.
If the ADF self test results were as shown above, then the test was successful.
If the self test is successful, then please get back to us with the results.
If the self test is not successful, then there is an issue that may require parts, service, or product repair. HP does not currently have a secure means to collect credit card information via e-mail; therefore we suggest that you use an alternate method to resolve your service issue.
Please use one of the following support options so that we can work with you to resolve the issue.
1. Call HP Customer Care at 800-474-6836 (800-HP invent). Follow the interactive prompts to select the appropriate printer model. You may refer to case number
2. Interact online with an HP technician via instant messaging. Click the link below to begin. (Not all HP products are supported via HP Instant Support.)
3. Locate an HP authorized support provider near you.
http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_USA_SRV&PAGE=Search.html&LANGUAGE=USA_ENGLISH
Please feel free to e-mail us if you need any assistance regarding your HP product and we will be glad to assist you.
Once again, thank you for contacting Hewlett-Packard's Commercial Solutions Center.
With regards,
Sandra
NOTE: Our advice is strictly limited to the question(s) asked and is based on the information provided to us. Problems and solutions may depend on the nature of your system environment and various other parameters that are unknown to HP; therefore, HP cannot assume any responsibility or liability. Please be advised that technical information changes as new data becomes available, therefore, HP recommends that you check back at our Customer Care Web site located at www.hp.com/cposupport/eschome.html regularly for possible updates. Hewlett-Packard Company shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information."
Hope you've got better luck than I had.
"Thank you for contacting Hewlett-Packard's Commercial Solutions Center.
From the details provided in your e-mail, I understand that there is paper jam in the ADF (Automatic Document Feeder) and also there is an error message flashing 23 appears on the front panel button. And also you have uninstalled and reinstalled the software for your scanner, but the issue persists for your HP Scanjet 5590 Digital Flatbed Scanner.
MyName, I am sorry for the inconvenience caused to you. I understand that the issue is still not fixed. We understand the importance of the issue and look forward directing you to appropriate resources for resolving the issue.
You may experience this issue, if there is a hardware issue with the scanner.
In order to troubleshoot this issue, please follow the steps to check the hardware functionality of the scanner:
1. Disconnect the USB, TMA, ADF, and power cables from the back of the scanner. Leave the power module connected to the power source.
2. Press and hold the Copy and E-mail buttons on the front panel, and connect the power cable to the scanner. When the scanner LCD changes to flashing double zeros (00), release both of the buttons.
3. Press and release the Scan Document button.
4. During a successful base unit self test, the scanner will do the following:
The scanning lamp will light up.
The carriage will continuously move the full length of the scanning bed.
5. To end the test, disconnect the power cable from the back of the scanner.
If the base unit self test results were as described above, then the test was successful.
If the self test is successful, then there is no issue with the base unit of the scanner.
Please follow the steps to check the hardware functionality of the ADF (Automatic Document Feeder) for your scanner:
1. Disconnect the USB, Transparency Materials Adapter (TMA), and power cables from the back of the scanner. Leave the power module connected to the power source.
2. Connect the ADF cable to the ADF port on the back of the scanner.
3. Close the document cover.
4. Load documents into the ADF.
5. To enter self test mode, while pressing and holding the front panel Copy and E-mail Buttons down, connect the power cable to the scanner. When the scanner LCD changes to flashing double zeros (00), release the buttons.
6. Press and release the Scan Document button.
7. During a successful self-test, the ADF will perform as follows:
" Documents will feed through the ADF
8. To end the test, disconnect the power cable from the scanner.
If the ADF self test results were as shown above, then the test was successful.
If the self test is successful, then please get back to us with the results.
If the self test is not successful, then there is an issue that may require parts, service, or product repair. HP does not currently have a secure means to collect credit card information via e-mail; therefore we suggest that you use an alternate method to resolve your service issue.
Please use one of the following support options so that we can work with you to resolve the issue.
1. Call HP Customer Care at 800-474-6836 (800-HP invent). Follow the interactive prompts to select the appropriate printer model. You may refer to case number
2. Interact online with an HP technician via instant messaging. Click the link below to begin. (Not all HP products are supported via HP Instant Support.)
3. Locate an HP authorized support provider near you.
http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_USA_SRV&PAGE=Search.html&LANGUAGE=USA_ENGLISH
Please feel free to e-mail us if you need any assistance regarding your HP product and we will be glad to assist you.
Once again, thank you for contacting Hewlett-Packard's Commercial Solutions Center.
With regards,
Sandra
NOTE: Our advice is strictly limited to the question(s) asked and is based on the information provided to us. Problems and solutions may depend on the nature of your system environment and various other parameters that are unknown to HP; therefore, HP cannot assume any responsibility or liability. Please be advised that technical information changes as new data becomes available, therefore, HP recommends that you check back at our Customer Care Web site located at www.hp.com/cposupport/eschome.html regularly for possible updates. Hewlett-Packard Company shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information."
Hope you've got better luck than I had.
got no reaction to my last post...
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alternatively, here a patch : and drivers /soft
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=377691&prodTypeId=15179&prodSeriesId=377689&swLang=8&taskId=135&swEnvOID=228