scanjet HP 5590 Comunnication issues
Posted on 2008-02-06
WinXP Pro w/SP2.
I connected a ScanJet 5590, with my cd drive software.
The scanner worked a couple of times, then quit. If I press a button or try to launch the HP Director software, I get an error message saying that it can't communicate with the scanner and to check that it's connected correctly.
Windows XP sees the scanner fine (it shows in My Computer) and the built in XP imaging software will not activate the scanner nor scan a document. It appears that the problem is with the HP software.
Windows XP is fully patched and updated, except for IE7. I saw that it may cause problems and didn't install it.
I reinstalled for several times included delete register.
I tested the scanner in other computer and is works.
In any profile appears that issues.
I changed usb cable, cd drive.
Thanks for any help.