[Webinar] Streamline your web hosting managementRegister Today

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 506
  • Last Modified:

Adobe Acrobat doesn't work

I have one machine that refuses to open Adobe Acrobat.  I've tried version 6 which i have a disk.  I've downloaded the latest off of Adobe (8).  I install and uninstall and repair in add/remove.  I've used a registry cleaner thinking something might be in there.  I've check the reqistry to make sure no old versions are in there.  I'm stumped.  Such a simple program always works, but not on this machine.
0
fratzke
Asked:
fratzke
  • 2
  • 2
1 Solution
 
g000seCommented:
Hello fratzke,

When you try to open the Abode Acrobat, does the window shoot down to the taskbar?  Doesn't open at all and you see an hour glass?
0
 
fratzkeAuthor Commented:
I get a blank page
0
 
captainCommented:
Hi

this sounds either like permissions or version conflict.

I suspect you best need to do another uninstall and manually remove all traces. Don't use a registry cleaner, they generally are too crude and do more harm then good if things go wrong.

First follow this kb to remove Reader:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=327675

Check there is no remnants from Pro:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=322804

As you have installed 8 over the 6 install you need to remove this too:
http://www.adobe.com/go/kb400769

Reboot and log in as administrator account.
Download latest reader from: http://www.adobe.com/products/acrobat/readstep2.html

Install. That should do it.

hth
capt
0
 
g000seCommented:
I agree, check the permissions
0
 
fratzkeAuthor Commented:
Thanks much.
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

  • 2
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now