i would like to impliment the following system in our office running exchange on SBS 2003 and outlook 2k/2k3
make 1 email address per customer firstname.lastname@example.org
assign users to distribution groups according to which customers they will be handling
each employee will be in several groups
each customer will have several employees
arrange outlook so that replies will be sent from the address from which they are received
how should i go about this?