NewyAZ
asked on
I Can't Browse the Internet
I am having trouble browsing the web. I have a good ip address and my dns settings are correct. I have tried both internet explorer and firefox. I am able to use the email client and receive email. I can ping websites by both ip address and domain name. I have run a number of spyware and virus removal programs and the computer seams to be clean. I have tried everything but can't get it to work. When it tries to connect it gives me an "Waiting for res://ieframe.dll/dnserror
Thanks for the help.
hijackthis.log
untitled2.bmp
Thanks for the help.
hijackthis.log
untitled2.bmp
newborn1281
are you using any firewalls on router?
Do you have windows firewall on?
ASKER
newborn1281
I am not using any firewalls on the router.
jdera
I tried disabling windows firewall and it still didn't work.
Another note. ZoneAlarm with antivirus was installed on the computer but i removed it. I thought that it might have missed some files so i reinstalled it and removed it again. Still no luck.
I am not using any firewalls on the router.
jdera
I tried disabling windows firewall and it still didn't work.
Another note. ZoneAlarm with antivirus was installed on the computer but i removed it. I thought that it might have missed some files so i reinstalled it and removed it again. Still no luck.
Did this problem start when you removed zone alarm and the antivirus?
If you do an "ipconfig /all " does it show the correct dns?
In Firefox and IE, have you checked to make sure there are no proxy settings setup?
If you do an "ipconfig /all " does it show the correct dns?
In Firefox and IE, have you checked to make sure there are no proxy settings setup?
ASKER
rickiswpg
The problem started before i removed zone alarm w/ antivirus.
If I do an "ipconfig /all" the DNS is correct.
I have checked both and no proxy is setup.
Thanks
The problem started before i removed zone alarm w/ antivirus.
If I do an "ipconfig /all" the DNS is correct.
I have checked both and no proxy is setup.
Thanks
Check your hosts file
shoudl be found at C:\windows\system32\driver
See if there are any unusual entries in it, maybe paste it here if you aren't sure.
you can also try running the following commands:
ipconfig /flushdns
netsh winsock reset
shoudl be found at C:\windows\system32\driver
See if there are any unusual entries in it, maybe paste it here if you aren't sure.
you can also try running the following commands:
ipconfig /flushdns
netsh winsock reset
Err replace textpad with notepad in the previous post
ASKER
It looks like it's fine but i have attached it for reference. My question is should there be all those other files in this folder like "Imhosts.pf2" and "Imhosts.sam". I have also attached a jpg of the folder.
Thanks
HOSTS.txt
untitled3.bmp
Thanks
HOSTS.txt
untitled3.bmp
lmhosts.sam is a sample file provided by microsoft I believe
Not sure about the pf2 files though. Something may have altered your file there and made backups of the originals.
You could try opening them with notepad and see what differences there are.
if you bypass the router, can you connect? We need to rule out the router... or do you have another pc you can attach to the router?
Not sure about the pf2 files though. Something may have altered your file there and made backups of the originals.
You could try opening them with notepad and see what differences there are.
if you bypass the router, can you connect? We need to rule out the router... or do you have another pc you can attach to the router?
ASKER
I have other pcs connected to the router and they are working fine. It looks like the other files in the folder are just backups.
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Hopefully something arzka put it will help. If not I'd try a system restore next or re-installing the tcp/ip stack. Not too easy with XP but it still can be done.
have you got a defalut proxy setting?
In IE go to tools >internet options> connections>lan settings> make sure nothing is checked.
In IE go to tools >internet options> connections>lan settings> make sure nothing is checked.
ASKER
Sorry I haven't responded all day but I been following the instructions.
arzka
Your summery is correct. The computer has Norton SystemWorks on it. It doesn't include any antivirus software of firewall software. I removed the Pure Networks Network Magic. No change. I also reinstalled ZoneAlarm and uninstalled it. No change. I tried doing telnet google.com 80 but I got connect failed. Thank you for your help with this but unfortunately it's not working so far. I am not giving up yet.
rickiswpg
How do you re-install the tcp/ip stack. BTW I tried doing a system restore but with no luck.
chisholmd
Nothing is checked under the LAN Settings except for Automatically detect settings.
Sorry to make my first post so tough. Thanks again for the help!
arzka
Your summery is correct. The computer has Norton SystemWorks on it. It doesn't include any antivirus software of firewall software. I removed the Pure Networks Network Magic. No change. I also reinstalled ZoneAlarm and uninstalled it. No change. I tried doing telnet google.com 80 but I got connect failed. Thank you for your help with this but unfortunately it's not working so far. I am not giving up yet.
rickiswpg
How do you re-install the tcp/ip stack. BTW I tried doing a system restore but with no luck.
chisholmd
Nothing is checked under the LAN Settings except for Automatically detect settings.
Sorry to make my first post so tough. Thanks again for the help!
Lol so I lied, you can't reinstall it. But you can reset it
check out these instructions from Microsoft
http://support.microsoft.com/kb/299357
There is a warning with this though:
"Warning Programs that access or monitor the Internet such as antivirus, firewall or proxy clients may be adversely affected when you run the netsh winsock reset command. If you have a program that no longer functions correctly after you use this resolution, reinstall the program to restore functionality."
check out these instructions from Microsoft
http://support.microsoft.com/kb/299357
There is a warning with this though:
"Warning Programs that access or monitor the Internet such as antivirus, firewall or proxy clients may be adversely affected when you run the netsh winsock reset command. If you have a program that no longer functions correctly after you use this resolution, reinstall the program to restore functionality."
ASKER
rickiswpg
I reset the tcp/ip stack but still no luck. I really think that something is blocking port 80 as that looks like it is the only problem. Is there some way to figure what is blocking it? It looks like I might be doing a clean install of windows.
Thanks
I reset the tcp/ip stack but still no luck. I really think that something is blocking port 80 as that looks like it is the only problem. Is there some way to figure what is blocking it? It looks like I might be doing a clean install of windows.
Thanks
https://www.experts-exchange.com/questions/23080701/my-port-80-is-blocked.html
There are a couple ideas in there... I'm find a few of these same issues on the net with no solution. I will keep looking though.
There are a couple ideas in there... I'm find a few of these same issues on the net with no solution. I will keep looking though.
ASKER
OK. So don't get mad. I figured out what the problem was and I am up and working. Norton Internet Security had been installed without my knowledge. It was removed via Add/Remove programs but the uninstall was not complete. When I was going through the log I saw the Symantec lines but was under the assumption that they belonged to SystemWorks. Not so much. Well, I ran the Norton Removal Tool, rebooted, and it worked. Thank you for everyone working on this. I am happy to get it working again.
Good to know, glad you got it working. I was running out of ideas :P
Well it was pretty obvious some network security application had been installed but not cleanly uninstalled, causing this problem. I assumed it would've been ZoneAlarm since it was the only product mentioned. Anyway, I'm glad you found it and was able to get the computer back up and running.