I Can't Browse the Internet

I am having trouble browsing the web. I have a good ip address and my dns settings are correct. I have tried both internet explorer and firefox. I am able to use the email client and receive email. I can ping websites by both ip address and domain name. I have run a number of spyware and virus removal programs and the computer seams to be clean. I have tried everything but can't get it to work. When it tries to connect it gives me an "Waiting for res://ieframe.dll/dnserror.htm..." I also included a hijackthis log. I don't think there is anything blocking the connection but I don't know for sure. I have run WinSockFix but that did not fix the problem. I am able to browse the internet with ie in safe mode with networking. I have tried to disable every program at startup but it still didn't work. I have also tried uninstalling ie7 and reinstalling it. I have reset ie7. I am at a loss of what to do next.

Thanks for the help.
hijackthis.log
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NewyAZAsked:
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arzkaConnect With a Mentor Commented:
I already wrote a long message, but then re-read your message and found the important bit: you're able to access web pages in safe mode.

So, a quick summary: You have a local network with multiple machines, all of them except one (a Dell WinXP running behind a Earthlink connection machine based on your comments and screenshots) working just fine. The one problem child can access the net except for the web browsers. The machine used to have Zonealarm running on it, but that's been now (twice) removed. Luckily you seem to know at least something since you were able to answer to the most common questions right away in your question. Still, I hope you really know which spyware removers you can trust - most of them seem to be just trojans installing their own crap to force you to buy their software so you can remove it again :(

So, you're using AVG as your virus blocker? What do the Symantec products do, just backup and other stuff or anything related to virus removal/network protection? I hope you're not running Symantec Internet Security or 360 or some other application like that, having multiple firewalls running simultaneously is a good way to practice reinstallation.

I've no idea what that Pure Networks network magic is, but it seems to be running apache web server on your machine anyway. Can you access that? =)

Do a quick test:
Start->run, cmd (ok)
type: telnet google.com 80
You get either:
a) black screen
b) Connection timed out error
c) Connection refused error

If you get a black screen, type there: GET / HTTP/1.1 and hit enter twice.
You won't get echo, so you'll be typing blind. Take your time if you need it.

If you get a lot of HTML code on your screen, you can access the web sites, it's just the web browsers that are affected. Then again, I haven't come across an application that would screw up both web browsers at the same time.

If you get a connection refused or timeout, something is blocking all traffic to port 80.

My guess is you won't get anywhere with telnet, either.

I would install ZoneAlarm one more time, check the configuration, remove ALL rules you can find that block access, and make sure it allows all traffic, and set the network adapter as a trusted network. When you're sure every single rule that affects programs or network connections is removed from the Zonealarm, try again.

In a few cases I've noticed that removing Zonealarm enforces the rules currently in order, and the only way to get rid of them is to reinstall Zonealarm, remove the rules as mentioned above, and only then remove Zonealarm.

Windows firewall doesn't block outside traffic, so it won't be a reason for this behavior. Make sure the Symantec products you run don't have any firewall functionality.

I hope something in this helped.
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newborn1281Commented:
are you using any firewalls on router?
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jderaCommented:
Do you have windows firewall on?
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NewyAZAuthor Commented:
newborn1281

I am not using any firewalls on the router.

jdera

I tried disabling windows firewall and it still didn't work.

Another note.  ZoneAlarm with antivirus was installed on the computer but i removed it.  I thought that it might have missed some files so i reinstalled it and removed it again.  Still no luck.
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rickiswpgCommented:
Did this problem start when you removed zone alarm and the antivirus?

If you do an "ipconfig /all " does it show the correct dns?

In Firefox and IE, have you checked to make sure there are no proxy settings setup?

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NewyAZAuthor Commented:
rickiswpg

The problem started before i removed zone alarm w/ antivirus.
If I do an "ipconfig /all" the DNS is correct.
I have checked both and no proxy is setup.

Thanks
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rickiswpgCommented:
Check your hosts file
shoudl be found at C:\windows\system32\drivers\etc if you are using XP. You can open it with Textpad.

See if there are any unusual entries in it, maybe paste it here if you aren't sure.

you can also try running the following commands:
ipconfig /flushdns
netsh winsock reset

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rickiswpgCommented:
Err replace textpad with notepad in the previous post
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NewyAZAuthor Commented:
It looks like it's fine but i have attached it for reference.  My question is should there be all those other files in this folder like "Imhosts.pf2" and "Imhosts.sam".  I have also attached a jpg of the folder.

Thanks
HOSTS.txt
untitled3.bmp
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rickiswpgCommented:
lmhosts.sam is a sample file provided by microsoft I believe

Not sure about the pf2 files though. Something may have altered your file there and made backups of the originals.

You could try opening them with notepad and see what differences there are.

if you bypass the router, can you connect? We need to rule out the router... or do you have another pc you can attach to the router?
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NewyAZAuthor Commented:
I have other pcs connected to the router and they are working fine.  It looks like the other files in the folder are just backups.
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rickiswpgCommented:
Hopefully something arzka put it will help. If not I'd try a system restore next or re-installing the tcp/ip stack. Not too easy with XP but it still can be done.
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chisholmdCommented:
have you got a defalut proxy setting?

In IE go to tools >internet options> connections>lan settings> make sure nothing is checked.

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NewyAZAuthor Commented:
Sorry I haven't responded all day but I been following the instructions.

arzka

Your summery is correct.  The computer has Norton SystemWorks on it.  It doesn't include any antivirus software of firewall software.  I removed the Pure Networks Network Magic.  No change.  I also reinstalled ZoneAlarm and uninstalled it.  No change.  I tried doing telnet google.com 80 but I got connect failed.  Thank you for your help with this but unfortunately it's not working so far.  I am not giving up yet.

rickiswpg

How do you re-install the tcp/ip stack.  BTW I tried doing a system restore but with no luck.

chisholmd

Nothing is checked under the LAN Settings except for Automatically detect settings.

Sorry to make my first post so tough. Thanks again for the help!
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rickiswpgCommented:
Lol so I lied, you can't reinstall it. But you can reset it

check out these instructions from Microsoft
http://support.microsoft.com/kb/299357

There is a warning with this though:
"Warning Programs that access or monitor the Internet such as antivirus, firewall or proxy clients may be adversely affected when you run the netsh winsock reset command. If you have a program that no longer functions correctly after you use this resolution, reinstall the program to restore functionality."

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NewyAZAuthor Commented:
rickiswpg

I reset the tcp/ip stack but still no luck.  I really think that something is blocking port 80 as that looks like it is the only problem.  Is there some way to figure what is blocking it?  It looks like I might be doing a clean install of windows.

Thanks
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rickiswpgCommented:
http://www.experts-exchange.com/Other/Miscellaneous/Q_23080701.html

There are a couple ideas in there... I'm find a few of these same issues on the net with no solution. I will keep looking though.
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NewyAZAuthor Commented:
OK. So don't get mad.  I figured out what the problem was and I am up and working.  Norton Internet Security had been installed without my knowledge.  It was removed via Add/Remove programs but the uninstall was not complete.  When I was going through the log I saw the Symantec lines but was under the assumption that they belonged to SystemWorks.  Not so much.  Well, I ran the Norton Removal Tool, rebooted, and it worked.  Thank you for everyone working on this.  I am happy to get it working again.
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rickiswpgCommented:
Good to know, glad you got it working. I was running out of ideas :P
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arzkaCommented:
Well it was pretty obvious some network security application had been installed but not cleanly uninstalled, causing this problem. I assumed it would've been ZoneAlarm since it was the only product mentioned. Anyway, I'm glad you found it and was able to get the computer back up and running.
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