Deleted items not purging automatically

For our mailbox storage group in Exchange, I have the "Keep deleted items for (days)" option set to 30 days, yet in my Outlook (2003) I still see items older than 30 days in my Deleted Items folder, as do all the other users in the storage group.  Any ideas on why items older than 30 days are not being purged from the Deleted Items folders?

I_play_with_DNAAsked:
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debuggerauCommented:
You need to use Recover deleted items to use this feature, deleted items is at the users control.

More info here:

http://www.msexchange.org/tutorials/Recovering-Deleted-Items-Exchange-Server-2003-Part1.html
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chumpletCommented:
You need to enable the AutoArchive feature for your mailbox (TOOLS > OPTIONS > OTHER > AUTOARCHIVE) and then set your preferences for each folder.  Looking at *just* the folder level (before enabling AutoArchive) it looks like its enabled, but it's not.

So... enable AutoArchive in the Options area, set the Deleted Items "archiving" preferences explicitly (right-click Deleted Items, choose Properties, Auto-Archive tab), and then see if it begins to work as you expect.

http://support.microsoft.com/kb/830119

Chumplet
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I_play_with_DNAAuthor Commented:
It appears that I don't understand at all what the "Keep deleted items for (days)" option in Exchange does then.  I assumed that if this option is set to 30 days that exchange will automatically purge all e-mails older than 30 days from ALL users Deleted Items folders.

Is this not correct?
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aissimCommented:
The setting you are referring to only controls how long people can actually 'recover deleted items' (items that have actually been emptied from the Deleted Items bin).

Anything currently in the deleted items bin needs to be manually purged. (Or you can set it to empty when exiting Outlook)
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aissimCommented:
(the article debuggerau posted explains it fairly well)
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chumpletCommented:
Once items are "deleted" from a users mailbox (that is, out of their Deleted Items folder too), then they go to the server and remain there for a time.  Up until it is purged from the server, the user can "Recover Deleted Items" and get that stuff back.  Once it's gone from the server, of course, it's *really* gone and only a restore from backup can get it back.

That "Keep deleted items for (days)" value you are referring to is in regards to how long the SERVER keeps deleted items for "recover deleted items" purposes.  Make sense?

http://www.msexchange.org/tutorials/MF022.html
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aissimCommented:
Also - you could look at using the Mailbox Management process to do what you're looking for....that is to remove items from the Deleted Items folder older than 30 days.

Here's a pretty good article that discusses how to configure; it's for Exchange 2000 but the process is the same for 2003:
http://www.msexchange.org/tutorials/MF012.html
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debuggerauCommented:
FYI:
I just set a key in the registry to allow all deleted items from all folder, including pst folders, to goto into the recovered items bin when deleted. As the default only allows for Exchange mailbox deletions...

Sounds good, just tested it but doesn't work for me, only if I delete off the server's mailbox, will try later if I get time..
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