I am not having much luck getting to the bottom of this problem and need some input.
I am having issues printing Word documents with Arial font in them to one of our printers. The Arial font comes out another font which I think is ITC Avant Garde Gothic Demi (I got a printout of the printers available fonts and matched it up).
I am not the only person having the problem, there are several other (new) users also experiencing the same problem. However, there are (older) users that can print Arial to this printer no problems.
The same document I am able to print to any other printer and Arial will come out correctly.
Excel documents are also printing the wrong font.
If I send the document to our third party PDF manager, and print it from there (I dont create a .pdf first) it also works correctly. Unknown if it saves the document as an image.
Arial is listed on the problem printers font list.
I have tried copying Normal.dot templates from the users where it is working into my profile, but its still not working.
We use a 2x Terminal Server environment with a file server + numerous other (irrelevant) servers, all on a Windows Server 2003 platform. Office 2003, SP2. The annoying printer is an Oki C7350, but we also have Konica & HP printers.
I really need ideas as to what could be behind this. I will have spent a solid 2+ days on this problem already. I need to get the problem sorted by the end of the week, as we have a new staff member coming in then printing to an alternative printer isnt an efficient solution its just the only one I have at the moment!