Unable to print Arial font in a Word Document to a particular printer

I am not having much luck getting to the bottom of this problem and need some input.

I am having issues printing Word documents with Arial font in them to one of our printers.   The Arial font comes out another font which I think is ITC Avant Garde Gothic Demi (I got a printout of the printers available fonts and matched it up).

I am not the only person having the problem, there are several other (new) users also experiencing the same problem.  However, there are (older) users that can print Arial to this printer no problems.

The same document I am able to print to any other printer and Arial will come out correctly.

Excel documents are also printing the wrong font.

If I send the document to our third party PDF manager, and print it from there (I dont create a .pdf first) it also works correctly.  Unknown if it saves the document as an image.

Arial is listed on the problem printers font list.

I have tried copying Normal.dot templates from the users where it is working into my profile, but its still not working.

We use a 2x Terminal Server environment with a file server + numerous other (irrelevant) servers, all on a Windows Server 2003 platform.  Office 2003, SP2.  The annoying printer is an Oki C7350, but we also have Konica & HP printers.

I really need ideas as to what could be behind this. I will have spent a solid 2+ days on this problem already.  I need to get the problem sorted by the end of the week, as we have a new staff member coming in then printing to an alternative printer isnt an efficient solution  its just the only one I have at the moment!
bosshognzAsked:
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hdhondtCommented:
Check the printer's driver. In many drivers you can substitute fonts, or use built-in printer fonts. Make sure the driver is set to download the Arial font. Go to Start > Printers & Faxes. Right-click the printer and select Porperties. Look under the various tabs and buttons for font settings.

It's usually best to download all fonts with the print job. It does not add much to the printfile size, and won't slow the printer down at all.
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bosshognzAuthor Commented:
Is this the case for Terminal Server environments though?  Print drivers etc shared for all users, and aren't set up individually.
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bosshognzAuthor Commented:
Also, these font settings are missing from this particular printer properties.  I understand what you mean, and I can do that for the HP printers, but I don't have that choice with this Oki
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hdhondtCommented:
As long as you make sure that fonts are downloaded you should be OK. There should be a setting in the driver that says that all TrueType fonts are downloaded.

And yes, if you use a server these settings need to be changed on the server.
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bosshognzAuthor Commented:
I have yet to find a place where it allows me to choose whether or not to download fonts.  Both options on the font tab involve downloading - Download as a bitmap or outline.
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hdhondtCommented:
Download as outline should do the trick - assuming this is under the trueType font heading.
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bosshognzAuthor Commented:
I have tried that.  It didn't work.
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hdhondtCommented:
I've just downloaded the PostScript driver. Under Properties > Device Settings there is a Font Substitution Table (which specifies how individual fonts will be treated). A bit further down you can specify what sizes to download as bitmap or outline.

Under Printing Defaults and printing Preferences, if you click on the Advanced button under the Layout tab, and expand the Graphic heading, you'll see a line called TrueType font, which defaults to "Substitute with Device Font". Change that to "Download as Softfont"

My download was from:

http://compudirect.net/drivers.html
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bosshognzAuthor Commented:
We use the PCL driver here, not the PS driver.
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hdhondtCommented:
I've now installed the PCL driver. If you click on the Arial font in the font substitution table, you'll see that it is replaced by the printer's Arial font. Try selecting "Not substitute". That will force a download with either outlines or bitmaps as selected.

For quality printing, especially in colour, I always recommend PostScript. Any particular reason why you require PCL?
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bosshognzAuthor Commented:
I don't have a font substitution table anywhere that I can see.  What are you looking at.
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hdhondtCommented:
Using the PCL driver I downloaded from http://compudirect.net/drivers.html
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bosshognzAuthor Commented:
We tested printing a webpage with arial font and when it came out with the wrong font, we concluded it was a driver issue.  
We set up a test queue issue the PS driver and that worked, so we've set up all new queues and removed the old ones from the Terminal Servers.  The old queues using the PCL driver are still available from the File Server, should any users have trouble printing with the new drivers.
The older PCL drivers lacked the flexibility of the PS drivers - including the font substitution tables you were referring to - we found it all in the PS properties & preferences.

Thanks very much hdhondt.
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