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I am unable to synchronize mail on the exchange server that has been moved into sub-folders

Posted on 2008-02-06
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Last Modified: 2011-04-14
15:37:07 Synchronizer Version 11.0.8161
15:37:07 Synchronizing Mailbox 'Teresa Barker'
15:37:07 Synchronizing Hierarchy
15:37:07 Synchronizing local changes in folder 'test2'
15:37:07 Uploading to server 'sbs2003.GADD.local'
15:37:07 Error synchronizing message 'test'
15:37:07 [80004005-501-FFFFFC05-324]
15:37:07 The client operation failed.
15:37:07 Microsoft Exchange Server Information Store
15:37:07 For more information on this failure, click the URL below:
15:37:07 http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-fffffc05-324
15:37:07 Moved a message that failed synchronization to 'Local Failures'. Message subject -> 'test'. You can view this message in your offline folder file only.
15:37:07 Done

The problem occurs when you create a sub-folder under the Users Exchange mail box. When you move mail into the folder and the exchange server synchronizes the folders it remove the mail in the folder and places it in the local failure folder under your sync issues. If you close your mail and re-open it the mail in the local failure is lost.
I repair installed office 2007 on the pc. I then uninstalled office and removed from registry. Rebooted pc and deleted all traces of office under program files, application data and local settings. Rebooted pc again and re-installed office from scratch. Installed service packs and updates. Re-setup all mail accounts. Tested and still the problem exist.
I then setup the user on a different pc and setup  the exchange account and the problem still exist. I then tried from a different user account on a different pc and the same thing happened.

I believe the problem lies with exchange. Is there any fix for this?
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Question by:johnwileman
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by:Jeffrey Kane - TechSoEasy
ID: 20846626
You resetup all mail accounts?  How did you do this? Because on an SBS-based domain, email accounts are configured automatically when you run the Add User wizard.  So I'm wondering if you didn't do it that way, and perhaps have been configuring things manually in Active Directory Users & Computers?

If you've done that, you may have put the users in the wrong OU's which can cause permissions problems.

Also if you joined the workstations to the domain using the SBS method of http://<servername>/connectcomputer, then Outlook is configured automatically for any user that logs onto that machine.  They would just open up Outlook and the Exchange account would auto-configure.

Please advise.

Jeff
TechSoEasy
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by:Jeffrey Kane - TechSoEasy
ID: 20846665
You also might want to review this newsgroup thread for troubleshooting this particular error:
http://groups.google.com/group/microsoft.public.windows.server.sbs/browse_thread/thread/02307ab97391cc5a/72cbcf012ca314d0?#72cbcf012ca314d0

I wonder if you deleted the .ost file as well when you recreated everything on the workstation?

Jeff
TechSoEasy
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Author Comment

by:johnwileman
ID: 20848073
I only resetup the exchange accounts on the user workstations. Initially when setting up the users their mail boxes were created automatically by the add user wizard.

On your second comment, yes after uninstalling the office package on the users pc. I deleted the .ost files as well so that a new one could be created.

I have tested with other user accounts and it seems to be doing the same thing. So i think the problem is on the exchange server.
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by:Jeffrey Kane - TechSoEasy
ID: 20848123
And all users are in the default OU of MyBusiness\Users\SBSUsers ?

Jeff
TechSoEasy
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by:johnwileman
ID: 20848299
That is correct.
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by:Jeffrey Kane - TechSoEasy
ID: 20848870
I re-read through what you say you've done to test... but I don't see that you've created a NEW user on SBS with a NEW mailbox.  Have you tried this yet?

Also, were these mailboxes migrated from an earlier version of Exchange?

Jeff
TechSoEasy
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by:Jeffrey Kane - TechSoEasy
ID: 20848904
And one other question... what Anti-Virus program do you have running on the server?  If Symantec, please review this KB article:  http://support.microsoft.com/kb/317953  (even though it doesn't say its for Exchange 2003 it applies because unless you changed your server to run in Native 2003 mode, it's running in mixed mode, ie, 2000/2003).

Jeff
TechSoEasy
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Author Comment

by:johnwileman
ID: 20864621
Hi,
Sorry foronly getting back to you now.

I removed the exchange attributes, ran the clean up agent and reconnected the user mailbox. Reconnected outlook to the exchange server and still the problem exist.

Their exchange server was replaced with a more upgraded one.

I will try with a new account and let you know the result.
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by:Jeffrey Kane - TechSoEasy
ID: 20864649
"Their exchange server was replaced with a more upgraded one."

Please clarify.  Is this a Small Business Server 2003?  What was it upgraded from?  SBS2000? or stand-alone servers?

Jeff
TechSoEasy
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Author Comment

by:johnwileman
ID: 20882625
sorry i was misinformed. they never ran exchange. when we took over the site we placed down a freshly installed sbs2003 server. they use to pop their mail before the server.  

I tested with setting up two new user accounts. When i setup the newly created user accounts on the pc. I setup the mail. When i do a "check names" it resolves the server name and user account. When i open outlook, it opens as if the server name was not resolved and i get the following error message:
Outlook needs to be online to complete the action. However outlook is online but i cannot connect to the exchange server.
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Assisted Solution

by:Jeffrey Kane - TechSoEasy
Jeffrey Kane - TechSoEasy earned 1400 total points
ID: 21011284
Okay... now its starting to make more sense.  You have apparently installed Windows Server 2003 SP2 on your SBS.  (Or it came down automatically) And you haven't installed any of the necessary patches or registry tweaks required after SP2 is installed on SBS.  Please see the list of those needed here:  http://sbsurl.com/sp2

You can also find out about some of these things by running the SBS Best Practices Analyzer:  http://sbsurl.com/bpa

Jeff
TechSoEasy
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Accepted Solution

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johnwileman earned 0 total points
ID: 21011371
Hi Guys,

Found the solution. Unmounted store, copied store to different location, did an offline defrag/ repaired the database of the copied store. Mounted the copied repaired store and tested. Everything worked 100%.

Thanks for all your suggestions.
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