Meeting infobar says "Tentatively accepted on None"

A user tentatively accepts a meeting request in Outlook 2000 / 2002 and it displays as tentatively accepted on none 
Not all users have this issue
This issue occures sporadic with a large group of users.

We cannot reproduce the issue. It just happens from time to time.
LVL 2
KREDIERSAsked:
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peakpeakCommented:
Apply latest service pack for Office or better, uppgrade to Outlook (Office) 2003 / 2007
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KREDIERSAuthor Commented:
Hello,

Latest service pack and security patches are installed.
We currently cannot link the issue to any security patch installation.

Our enterprise standard is still office 2000 with some office XP exceptions.
But upgrading to 2003/2007 is not yet an option.
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shoremarkCommented:
I have the same problem affecting a large number of administrative assistants with delegate permissions to multiple calendars. There are a number of new problems that came along with this: meeting time marked on the originators calendar as Busy changes to Tentative as invitees accept; meetings are being "accepted" by admins who do not receive invitations in their inbox. Win2000 SP4 fully patched with Office 2000 SP3 fully patched, a few Office 2002 on XP, fully patched. Cannot replicate either and problem does not occur with Office 2003/2007 installations. It's causing problems with scheduling and Calendar management. Any others?
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shoremarkCommented:
Update - a Microsoft analyst has advised the problem can usually be traced back to configuration changes made to Blackberry Enterprise Server. Pending discussion with BES admins - MS also noted they have a data capture tool which can be installed on mailbox owner and delegate workstations to copy off calendar software code.
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Kurt_BraeckmansCommented:
We have the same problem, We're going to troubleshoot and try to replicate the problem.
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Kurt_BraeckmansCommented:
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shoremarkCommented:
An exception to the issue is a Calendar owner who elects to have meeting requests sent only to the delegate - the delegate accepts or declines, never sees the "tentatively accepted on none" message, no duplicate meetings or dropped meetings.
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shoremarkCommented:
Kurt, thank you for the link. I advised our Exchange and BES admins and they will pursue this. Our Blackberry users number in the thousands across multiple operating companies so this will be a welcome resolution.
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Kurt_BraeckmansCommented:
no prob
The problem is that this is a bug with RIM.  
As far as I know no solution date is given.
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KREDIERSAuthor Commented:
Hello,

Shoremark lookup my username in your GAL because i think we work for the same company.
Let me know if the awnser is sufficient. Then i'll accept Kurt's solution and close the question...
I also think Kurt has been a contractor at our company.

Greetz all.
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Kurt_BraeckmansCommented:
And the company is?
because I doubt....
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KREDIERSAuthor Commented:
Does Beerse ring a bell?
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Kurt_BraeckmansCommented:
yep, but that was a long time ago...
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shoremarkCommented:
KREIDERS, Kurt - here is an update and I'll copy this over to the Blackberry forum also - this is from RIM:

The SDR for this issue is SDR144817 . SDR138787 is related to a change we made in 4.1.4 MR2 which caused the issues you are seeing where users appointments show as tentatively accepted.

Basically, SDR138787 was created to address some changes that Microsoft made in CDO behavior. These changes were implemented in 4.1.4 MR2, and due to the new CDO behavior, caused this issue where users see "Tentatively Accepted" even though the user has not done anything yet.

SDR144817 has been created to address this new behavior, and we have been working with Microsoft to address the issue.

The fix for this issue is targeted for 4.1.5 MR1. There is currently a Quick fix available, but Quick fixes are generally not fully tested.
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Regards,
shoremark
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shoremarkCommented:
Kurt,

Sorry, I'm not a registered member of Blackberry Forums so if you want to point anyone to my comment above.

Again, THANKS
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za143Commented:
Hi,

I understand that RIM & MS working together to get this issue resolved,we have several VIPs & their assistants experiencing "Tentatively Accepted" issue.

Can some one advise on the workaround for this issue...

Many Thanks
Zaheer
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shoremarkCommented:
Zaheer,

You will need to install the RIM April 2008 MR, or install the RIM patch specific to this isssue, which is part of the April RM. Without installing one or other, the only workaround is to have Meeting related items sent only to the Calendar owner or Delegate, but not both.

Regards,
Mark
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icephyreCommented:
We installed Service Pack 4 Maintenance Release 5, and it seems to have resolved the issue at the company where I work.

Hope this helps...
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