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Error 1402 - Unable to repair, unistall or reinstall Office 2003.

I am unable to repair, uninstall or reinstall Office 2003 as I get an Error 1402: The Intaller cannot open the registry key HKEY_LOCAL_MACHINE\Software\Classes\SOFTWARE\Microsoft\MasterAggregatorforIPP\MSDAIPP

The error states that it may be a permission issue but unfortunately the problem seems to be that I do not have such key in the registry (I cannot find it when I search with Regedit)!

I tried to manually add such key but I am denied to add a key in HKEY_LOCAL_MACHINE\Software\Classes\SOFTWARE\Microsoft

Thank you for your help, Remy
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rkauffmann
Asked:
rkauffmann
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1 Solution
 
bradleys40Commented:
try  downloading regclean and running it, are you an administrator or local admin oin the machine?
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rkauffmannAuthor Commented:
Thank you Bradley,
I already cleaned my registry with Regseeker which is an equivalent of Regclean.

Yes, I am an administrator and the sole user of my machine.
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bradleys40Commented:
have you tried regedt32 rather than regedit you can look at the permissions  assigned to a key by right clicking and selecting permissions
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slam69Commented:
Hi,

have you tried using the windows installer clean up utility to get it removed and start again?

http://support.microsoft.com/kb/290301
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rkauffmannAuthor Commented:
Hi Slam,

I just used the clean up utility and was optimistic as Office 2003 started to install. Unfortunately, the situation is now worse as it stopped with the same error message as before and I do not have any more Office 2003 at all!
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slam69Commented:
Hi check teh following knoledge base from Ms details the fixes for your problem

http://support.microsoft.com/kb/236427
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rkauffmannAuthor Commented:
Hi again,

I had already seen that article but it applies to Windows 98 or Me, not XP.

I had already searched Ms Knowledge base but did not found my solution!
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slam69Commented:
Ok try this one relates to office 2003 on xp states that althogh you are logged in as administrator you may not have sufficient access ot teh keys in question, also states how to trace and fix tehse issues

http://www.tek-tips.com/viewthread.cfm?qid=1217621&page=1
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rkauffmannAuthor Commented:
Thank you Slam.

I run the "Secedit" to restore the initial permissions to the registry, but unfortunately I still have the same problem.
With Regedit, I can see the HKEY_LOCAL_MACHINE\Software\Classes\SOFTWARE\Microsoft group of keys but I am denied authorization to open that group of key. It says that I can modify authorizations for this group of key but when I try to add "All Users authorized", I get an error message saying that I cannot save the changes I made!
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slam69Commented:
ok ensure you run regedit32 as this elavets the permissions to the max not regedit this may help.

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slam69Commented:
check teh permissions to that reg key if you can view it then at lease you can view the pemrissions then add the account you are logged on with to that group........might just kick start or if that doesnt work create a new uesr add them to that group and local admin, launch in safe mode and try editing key then
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rkauffmannAuthor Commented:
Unfortunately I stil  cannot change the permissions attached to that group of keys, whether I start with a new user or in safe mode!
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slam69Commented:
what are the permissions to that reg key?
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rkauffmannAuthor Commented:
None!

I cannot open that group of keys, nor give any permission tocontrol or view it.
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slam69Commented:
Ok think your going to need to download sibinacl to set teh ownsership of tehse keys to be the administrator

As an Administrator, you should be able to take ownership.

If you don't know how, download subinacl from tip 8530 in the 'Tips & Tricks' at http://www.jsifaq.com
Then, open a CMD.EXE window.
Type:
subinacl /Keyreg "\Software\Classes\WMPlayer.OCX" /setowner=Administrator
subinacl /Keyreg "\Software\Classes\WMPlayer.OCX.7" /setowner=Administrator

Obviously change the key names to match the one you need
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rkauffmannAuthor Commented:
Thank you again Slam.

I doubt that would have worked as I was already logged as an administrator.

Hiwever I solved my problem in the mean time with the heavy artillery: I restored my system with the Window utility to a previous date prior to this issue and it worked!

Thanks anyway.
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slam69Commented:
if you didnt have that access to that key then you didnt have ownership sometimes happens with reg keys where even the admin has no access ( youd be amazed what happens with MS). the above tool subinacl allows you to take ownership of keys you dont have access to, often very helpful if you have a bug or spyware
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rkauffmannAuthor Commented:
Thanks again for your help, it may be helpful in the future!
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