BackUp Fails also receive Unreadable media on some tapes

Dear Experts,

We use ArcServe 11.1 (build 3200) for backing up data.
I started having issues last week. We run differenetial back-up on Mon, Tue, Wed, Thu amd Full backup on Friday. About a week ago I submitted a Fri full back-up tape to my boss. I had replaced the Friday tape with a brand new tape. Before removing the tapes, I right-clicked on Overland, Dismounted the tapes, replaced the tapes (we have four sets of tapes that get rotated), mounted the tapes and usually that`s all i have to do. Mon - Thu back-ups ran fine. Friday back-up failed and I received Unreadable Media on Friday tape. I dismounted the tape, pulled out the tray, reinserted the tray, mounted the tapes, formatted Friday tape and Unreadable media dissapeared from Friday tape. When I came in to the office on Monday, I found that Friday back-up failed. Anyway, i thought that the tape may have been bad.... Except the next day when I came in - Monday back-up failed also.
I dismounted the tapes, removed the tape tray, reinserted the tape tray, mounted the tapes again.
Then all 5 tapes receive UNreadable Media. I dimount/mount tapes, remove tray, format all 5 tapes.
Verified that the tapes received the serial numbers, located the serial numbers for Mon - Fri tapes in Save Set and moved the tapes to Scratch set. Tuesday`s backup worked, so I thought issue was resolved.
Wednesday`s backup failed. Well. There are two jobs, 1 for each server. The DC got backed-up but the file server partially failed. In DB there are 3 sessions for file server:
1 - Network Drives - backup incomplete
2 - User personal drives = Back-UP finished
3 - Failed.

I'm unable to reboot the server during the day and I'm new to this.
Can somebody explain what`s happening and how to resolve it. It just started happening since I formatted a new tape... Well from what I know it just started happening, since I recently took a new job.
I am new to this, please post instructions in more detail/step-by-step if possible.
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technomicAsked:
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dovidmichelCommented:
From the Manager go to the Database window and select Media view. Then select each tape in turn and then on the lower right window under stats it will list media errors and soft write errors. Look for errors on specific tapes or all newer tapes as a sign the drive is having trouble writing data to tape.

If the library has more than one tape drive check the Database Device view and check each of the drives for errors to see if this could be limited to a specific drive.

Next check the Tape Engine log tape.log found in the LOG subdirectory for errors, even in summary mode errors will show up.
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DifladermausCommented:
You also want to make sure you are using a cleaning tape on the drive on a regular basis. I really only work with libraries where we automate the cleaning process, but this also needs to be done on stand alones. Look for logs on the driver errors. Cleaning or repair/replace may be required.

Dif
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dovidmichelCommented:
Well that does not always hold true.

For the old QIC and 8mm drives regular cleaning kept them running for ever. However with the DLT and LTO drives they are designed to notify the application via Tape Alert which ARCserve supports.

So when ARCserve with the library option is configured to have a cleaning tape in the library and either a DLT or LTO drive is used the drive will notify ARCserve when it needs to be cleaned and ARCserve will automatically clean the drive.
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technomicAuthor Commented:
I pulled up the tape.log, I will paste the recent activity below, as you can see it has to be the problem. I'm just not sure of what to do to get it working.

What is the proper way of loading and prepping the tapes for back-up ? Should I erase the tapes that are being reused or format them after mounting tapes?

I still have to follow dovidmichele`s advise....

This is Fri when Full back-up Failed

02/01 20:50:08 [0b64] ClientReserveGroup:: Reserving a GROUP = GROUP0. Reserved Drives:1 Free Drives:1 -- jID[14916], mID[0], jTKN[1388285046], jNUM@3@
02/01 20:50:08 [0b64] ClientReserveGroup:: GROUP RESERVED. nReservedDrives = 1, nFreeDrives = 1 -- jID[14916], mID[0], jTKN[1388285046], jNUM@3@
02/01 20:50:08 [0b64] ClientReserveGroup:: nReservedDrives = 1, nFreeDrives = 1 -- jID[14916], mID[0], jTKN[1388285046], jNUM@3@
02/01 20:50:15 [0654] ClientConnectToTape:: Decremented reserved drives. nReservedDrives = 0, nFreeDrives = 0 -- jID[1525], mID[0], jTKN[1388285046], jNUM@3@
02/01 20:51:38 [0654] ClientConnectToTape:: usSlotNo = 4, currentDrive = 5, nReservedDrives = 0, nFreeDrives = 0 -- jID[1525], mID[0], jTKN[1388285046], jNUM@3@, dcb[5]
02/01 20:53:00 [0654] =>ABSL:3030 Command:[WRITE FILEMARK      ] <Drive>
02/01 20:53:00 [0654]   ABSL:3030 Sense Key status: Media Error [03]
02/01 20:53:00 [0654]   ABSL:3030 Additional sense: Write Error [0c, 00]
02/01 20:53:00 [0654]  DRV:5 DMTapeWriteTapeHeader Failed: 165
02/01 20:53:00 [0654] DMFormatTape failed. error = 0xa5 -- jID[1525], mID[0], jTKN[1388285046], jNUM@3@, dcb[5]
02/01 20:58:01 [12d0]         DRV:5 [HP      Ultrium 2-SCSI  S22H] recovered [0] error for [writing.].

Monday Backup - Failed:

02/04 08:25:11 [1464] =>ABSL:3030 Command:[LOAD                ] <Drive>
02/04 08:25:11 [1464]   ABSL:3030 Sense Key status: Media Error [03]
02/04 08:25:11 [1464]   ABSL:3030 Additional sense: Media Load Or Eject Failed [53, 00]
02/04 08:45:04 [12c8] =>ABSL:3030 Command:[LOAD                ] <Drive>
02/04 08:45:04 [12c8]   ABSL:3030 Sense Key status: Media Error [03]
02/04 08:45:04 [12c8]   ABSL:3030 Additional sense: Media Load Or Eject Failed [53, 00]
02/04 10:51:35 [1128] =>ABSL:3030 Command:[LOAD                ] <Drive>
02/04 10:51:35 [1128]   ABSL:3030 Sense Key status: Media Error [03]
02/04 10:51:35 [1128]   ABSL:3030 Additional sense: Media Load Or Eject Failed [53, 00]
02/04 20:50:00 [12d0] ClientReserveGroup:: Reserving a GROUP = GROUP0. Reserved Drives:1 Free Drives:1 -- jID[16816], mID[0], jTKN[1388285046], jNUM@3@
02/04 20:50:00 [12d0] ClientReserveGroup:: GROUP RESERVED. nReservedDrives = 1, nFreeDrives = 1 -- jID[16816], mID[0], jTKN[1388285046], jNUM@3@
02/04 20:50:00 [12d0] ClientReserveGroup:: nReservedDrives = 1, nFreeDrives = 1 -- jID[16816], mID[0], jTKN[1388285046], jNUM@3@
02/04 20:50:06 [12d0] ClientConnectToTape:: Decremented reserved drives. nReservedDrives = 0, nFreeDrives = 0 -- jID[1529], mID[0], jTKN[1388285046], jNUM@3@
02/04 20:51:31 [12d0] ClientConnectToTape:: usSlotNo = 0, currentDrive = 5, nReservedDrives = 0, nFreeDrives = 0 -- jID[1529], mID[0], jTKN[1388285046], jNUM@3@, dcb[5]
02/04 20:52:53 [12d0] =>ABSL:3030 Command:[WRITE FILEMARK      ] <Drive>
02/04 20:52:53 [12d0]   ABSL:3030 Sense Key status: Media Error [03]
02/04 20:52:53 [12d0]   ABSL:3030 Additional sense: Write Error [0c, 00]
02/04 20:52:53 [12d0]  DRV:5 DMTapeWriteTapeHeader Failed: 165
02/04 20:52:53 [12d0] DMFormatTape failed. error = 0xa5 -- jID[1529], mID[0], jTKN[1388285046], jNUM@3@, dcb[5]
02/04 20:54:21 [0b64] ClientConnectToTape:: usSlotNo = 1, currentDrive = 5, nReservedDrives = 0, nFreeDrives = 0 -- jID[1529], mID[0], jTKN[1388285046], jNUM@3@, dcb[5]
02/04 20:55:43 [0b64] =>ABSL:3030 Command:[WRITE FILEMARK      ] <Drive>
02/04 20:55:43 [0b64]   ABSL:3030 Sense Key status: Media Error [03]
02/04 20:55:43 [0b64]   ABSL:3030 Additional sense: Write Error [0c, 00]
02/04 20:55:43 [0b64]  DRV:5 DMTapeWriteTapeHeader Failed: 165
02/04 20:55:43 [0b64] DMFormatTape failed. error = 0xa5 -- jID[1529], mID[0], jTKN[1388285046], jNUM@3@, dcb[5]
02/04 20:57:19 [12d0] ClientConnectToTape:: usSlotNo = 2, currentDrive = 5, nReservedDrives = 0, nFreeDrives = 0 -- jID[1529], mID[0], jTKN[1388285046], jNUM@3@, dcb[5]
02/04 20:58:40 [12d0] =>ABSL:3030 Command:[WRITE FILEMARK      ] <Drive>
02/04 20:58:40 [12d0]   ABSL:3030 Sense Key status: Media Error [03]
02/04 20:58:40 [12d0]   ABSL:3030 Additional sense: Write Error [0c, 00]
02/04 20:58:40 [12d0]  DRV:5 DMTapeWriteTapeHeader Failed: 165
02/04 20:58:40 [12d0] DMFormatTape failed. error = 0xa5 -- jID[1529], mID[0], jTKN[1388285046], jNUM@3@, dcb[5]
02/04 21:00:07 [0b64] ClientConnectToTape:: usSlotNo = 3, currentDrive = 5, nReservedDrives = 0, nFreeDrives = 0 -- jID[1529], mID[0], jTKN[1388285046], jNUM@3@, dcb[5]
02/04 21:01:29 [0b64] =>ABSL:3030 Command:[WRITE FILEMARK      ] <Drive>
02/04 21:01:29 [0b64]   ABSL:3030 Sense Key status: Media Error [03]
02/04 21:01:29 [0b64]   ABSL:3030 Additional sense: Write Error [0c, 00]
02/04 21:01:29 [0b64]  DRV:5 DMTapeWriteTapeHeader Failed: 165
02/04 21:01:29 [0b64] DMFormatTape failed. error = 0xa5 -- jID[1529], mID[0], jTKN[1388285046], jNUM@3@, dcb[5]
02/04 21:02:53 [12d0] ClientConnectToTape:: usSlotNo = 4, currentDrive = 5, nReservedDrives = 0, nFreeDrives = 0 -- jID[1529], mID[0], jTKN[1388285046], jNUM@3@, dcb[5]
02/04 21:04:15 [12d0] =>ABSL:3030 Command:[WRITE FILEMARK      ] <Drive>
02/04 21:04:15 [12d0]   ABSL:3030 Sense Key status: Media Error [03]
02/04 21:04:15 [12d0]   ABSL:3030 Additional sense: Write Error [0c, 00]
02/04 21:04:15 [12d0]  DRV:5 DMTapeWriteTapeHeader Failed: 165
02/04 21:04:15 [12d0] DMFormatTape failed. error = 0xa5 -- jID[1529], mID[0], jTKN[1388285046], jNUM@3@, dcb[5]
02/04 21:09:46 [0654]         DRV:5 [HP      Ultrium 2-SCSI  S22H] recovered [0] error for [writing.].

Tuesday backup

02/05 08:26:41 [0f4c] =>ABSL:3030 Command:[LOAD                ] <Drive>
02/05 08:26:41 [0f4c]   ABSL:3030 Sense Key status: Media Error [03]
02/05 08:26:41 [0f4c]   ABSL:3030 Additional sense: Media Load Or Eject Failed [53, 00]
02/05 14:36:28 [1428] =>ABSL:3030 Command:[WRITE FILEMARK      ] <Drive>
02/05 14:36:28 [1428]   ABSL:3030 Sense Key status: Media Error [03]
02/05 14:36:28 [1428]   ABSL:3030 Additional sense: Write Error [0c, 00]
02/05 14:36:29 [1428]  DRV:5 DMTapeWriteTapeHeader Failed: 165
02/05 14:36:29 [0b64] E8022  Failed to format media in slot. JobID:5000, ChangerLDN:4, Slot[65535], Drive[65535]
02/05 14:43:44 [0aa0] =>ABSL:3030 Command:[WRITE FILEMARK      ] <Drive>
02/05 14:43:44 [0aa0]   ABSL:3030 Sense Key status: Media Error [03]
02/05 14:43:44 [0aa0]   ABSL:3030 Additional sense: Write Error [0c, 00]
02/05 14:43:44 [0aa0]  DRV:5 DMTapeWriteTapeHeader Failed: 165
02/05 14:43:44 [0b64] E8022  Failed to format media in slot. JobID:5000, ChangerLDN:4, Slot[65535], Drive[65535]
02/05 14:48:09 [12d0] =>ABSL:3020 Command:[READ ELEMENT STAT   ] <Library>
02/05 14:48:09 [12d0]   ABSL:3020 Sense Key status: Not Ready [02]
02/05 14:48:09 [12d0]   ABSL:3020 Additional sense: Diagnostic Failure On Component ASCQ: NN (80H-FFH) [04, 8d]
02/05 14:48:10 [12d0] =>ABSL:3020 Command:[READ ELEMENT STAT   ] <Library>
02/05 14:48:10 [12d0]   ABSL:3020 Sense Key status: Not Ready [02]
02/05 14:48:10 [12d0]   ABSL:3020 Additional sense: Diagnostic Failure On Component ASCQ: NN (80H-FFH) [04, 8d]
02/05 14:48:11 [12d0] =>ABSL:3020 Command:[READ ELEMENT STAT   ] <Library>
02/05 14:48:11 [12d0]   ABSL:3020 Sense Key status: Not Ready [02]
02/05 14:48:11 [12d0]   ABSL:3020 Additional sense: Diagnostic Failure On Component ASCQ: NN (80H-FFH) [04, 8d]
02/05 14:48:12 [12d0] =>ABSL:3020 Command:[READ ELEMENT STAT   ] <Library>
02/05 14:48:12 [12d0]   ABSL:3020 Sense Key status: Not Ready [02]
02/05 14:48:12 [12d0]   ABSL:3020 Additional sense: Diagnostic Failure On Component ASCQ: NN (80H-FFH) [04, 8d]
02/05 14:48:15 [12d0] =>ABSL:3020 Command:[READ ELEMENT STAT   ] <Library>
02/05 14:48:15 [12d0]   ABSL:3020 Sense Key status: Not Ready [02]
02/05 14:48:15 [12d0]   ABSL:3020 Additional sense: Diagnostic Failure On Component ASCQ: NN (80H-FFH) [04, 8d]
02/05 14:48:18 [12d0] =>ABSL:3020 Command:[READ ELEMENT STAT   ] <Library>
02/05 14:48:18 [12d0]   ABSL:3020 Sense Key status: Not Ready [02]
02/05 14:48:18 [12d0]   ABSL:3020 Additional sense: Diagnostic Failure On Component ASCQ: NN (80H-FFH) [04, 8d]
02/05 14:48:21 [12d0] =>ABSL:3020 Command:[READ ELEMENT STAT   ] <Library>
02/05 14:48:21 [12d0]   ABSL:3020 Sense Key status: Not Ready [02]
02/05 14:48:21 [12d0]   ABSL:3020 Additional sense: Diagnostic Failure On Component ASCQ: NN (80H-FFH) [04, 8d]
02/05 14:49:12 [1468] =>ABSL:3030 Command:[LOAD                ] <Drive>
02/05 14:49:12 [1468]   ABSL:3030 Sense Key status: Media Error [03]
02/05 14:49:12 [1468]   ABSL:3030 Additional sense: Media Load Or Eject Failed [53, 00]
02/05 20:50:02 [12d0] ClientReserveGroup:: Reserving a GROUP = GROUP0. Reserved Drives:1 Free Drives:1 -- jID[16816], mID[0], jTKN[1388285046], jNUM@3@
02/05 20:50:02 [12d0] ClientReserveGroup:: GROUP RESERVED. nReservedDrives = 1, nFreeDrives = 1 -- jID[16816], mID[0], jTKN[1388285046], jNUM@3@
02/05 20:50:02 [12d0] ClientReserveGroup:: nReservedDrives = 1, nFreeDrives = 1 -- jID[16816], mID[0], jTKN[1388285046], jNUM@3@
02/05 20:50:06 [12d0] ClientConnectToTape:: Decremented reserved drives. nReservedDrives = 0, nFreeDrives = 0 -- jID[1531], mID[0], jTKN[1388285046], jNUM@3@
02/05 20:51:26 [12d0] ClientConnectToTape:: usSlotNo = 1, currentDrive = 5, nReservedDrives = 0, nFreeDrives = 0 -- jID[1531], mID[0], jTKN[1388285046], jNUM@3@, dcb[5]
02/05 20:51:55 [12d0]         DRV:5 WriteShots:4
02/05 20:51:55 [1070] Transfer Length to TapeEnigne:[64]KB
02/05 21:03:31 [153c]         DRV:5 WriteShots:4
02/05 21:03:33 [1324] Transfer Length to TapeEnigne:[64]KB
02/05 21:07:24 [0b64]         DRV:5 WriteShots:4
02/05 21:07:26 [07dc] Transfer Length to TapeEnigne:[64]KB
02/05 22:18:21 [153c]         DRV:5 WriteShots:4
02/05 22:19:23 [0b98] Transfer Length to TapeEnigne:[64]KB
02/05 22:24:30 [0b64]         DRV:5 WriteShots:4
02/05 22:24:32 [0f9c] Transfer Length to TapeEnigne:[64]KB
02/05 22:51:18 [0b64]         DRV:5 WriteShots:4
02/05 22:51:21 [0ba0] Transfer Length to TapeEnigne:[64]KB
02/05 22:52:27 [0b64]         DRV:5 [HP      Ultrium 2-SCSI  S22H] recovered [0] error for [writing.].
02/05 22:52:27 [0b64] ClientConnectToTape:: usSlotNo = 1, currentDrive = 5, nReservedDrives = 0, nFreeDrives = 0 -- jID[1531], mID[0], jTKN[1388285046], jNUM@3@, dcb[5]
02/05 22:53:23 [0b64]         DRV:5 WriteShots:4
02/05 22:54:14 [12d0]         DRV:5 WriteShots:4
02/05 22:57:02 [12d0]         DRV:5 WriteShots:4
02/05 22:58:54 [0b64]         DRV:5 WriteShots:4
02/05 23:05:59 [153c]         DRV:5 [HP      Ultrium 2-SCSI  S22H] recovered [0] error for [reading.].


Wednesday backup Failed

02/06 20:50:02 [12d0] ClientReserveGroup:: Reserving a GROUP = GROUP0. Reserved Drives:1 Free Drives:1 -- jID[16816], mID[0], jTKN[1388285046], jNUM@3@
02/06 20:50:02 [12d0] ClientReserveGroup:: GROUP RESERVED. nReservedDrives = 1, nFreeDrives = 1 -- jID[16816], mID[0], jTKN[1388285046], jNUM@3@
02/06 20:50:02 [12d0] ClientReserveGroup:: nReservedDrives = 1, nFreeDrives = 1 -- jID[16816], mID[0], jTKN[1388285046], jNUM@3@
02/06 20:50:09 [153c] ClientConnectToTape:: Decremented reserved drives. nReservedDrives = 0, nFreeDrives = 0 -- jID[1533], mID[0], jTKN[1388285046], jNUM@3@
02/06 20:50:53 [153c] =>ABSL:3030 Command:[LOAD                ] <Drive>
02/06 20:50:53 [153c]   ABSL:3030 Sense Key status: Media Error [03]
02/06 20:50:53 [153c]   ABSL:3030 Additional sense: Media Load Or Eject Failed [53, 00]
02/06 20:51:43 [153c] ClientConnectToTape:: usSlotNo = 2, currentDrive = 5, nReservedDrives = 0, nFreeDrives = 0 -- jID[1533], mID[0], jTKN[1388285046], jNUM@3@, dcb[5]
02/06 20:52:14 [0b64]         DRV:5 WriteShots:4
02/06 20:52:15 [143c] Transfer Length to TapeEnigne:[64]KB
02/06 21:04:16 [0b64]         DRV:5 WriteShots:4
02/06 21:04:16 [00ac] Transfer Length to TapeEnigne:[64]KB
02/06 21:06:16 [153c]         DRV:5 WriteShots:4
02/06 21:06:17 [0a28] Transfer Length to TapeEnigne:[64]KB
02/06 22:04:07 [0a28] =>ABSL:3030 Command:[WRITE               ] <Drive>
02/06 22:04:07 [0a28]   ABSL:3030 Sense Key status: Media Error [03]
02/06 22:04:07 [0a28]   ABSL:3030 Additional sense: Write Error [0c, 00]
02/06 22:04:07 [0a28] !!!!! Write Error, Retrying... device[5][SN:HU10531LGK]
02/06 22:08:28 [0a28] =>ABSL:3030 Command:[SPACE               ] <Drive>
02/06 22:08:28 [0a28]   ABSL:3030 Sense Key status: Media Error [03]
02/06 22:08:28 [0a28]   ABSL:3030 Additional sense: Recorded Entity Not Found [14, 00]
02/06 22:08:58 [12d0]         DRV:5 [HP      Ultrium 2-SCSI  S22H] recovered [0] error for [writing.].
02/06 22:08:59 [12d0] ClientConnectToTape:: usSlotNo = 2, currentDrive = 5, nReservedDrives = 0, nFreeDrives = 0 -- jID[1533], mID[0], jTKN[1388285046], jNUM@3@, dcb[5]
02/06 22:11:06 [12d0]         DRV:5 WriteShots:4
02/06 22:13:47 [0b64]         DRV:5 WriteShots:4
02/06 22:14:16 [0b64]         DRV:5 [HP      Ultrium 2-SCSI  S22H] recovered [0] error for [reading.].
02/06 23:37:23 [12d0] ClientReserveGroup:: Reserving a GROUP = GROUP0. Reserved Drives:1 Free Drives:1 -- jID[16816], mID[0], jTKN[190362923], jNUM@3@
02/06 23:37:23 [12d0] ClientReserveGroup:: GROUP RESERVED. nReservedDrives = 1, nFreeDrives = 1 -- jID[16816], mID[0], jTKN[190362923], jNUM@3@
02/06 23:37:23 [12d0] ClientReserveGroup:: nReservedDrives = 1, nFreeDrives = 1 -- jID[16816], mID[0], jTKN[190362923], jNUM@3@
02/06 23:37:24 [153c] ClientConnectToTape:: Decremented reserved drives. nReservedDrives = 0, nFreeDrives = 0 -- jID[1534], mID[0], jTKN[190362923], jNUM@3@
02/06 23:37:24 [153c] ClientConnectToTape:: usSlotNo = 2, currentDrive = 5, nReservedDrives = 0, nFreeDrives = 0 -- jID[1534], mID[0], jTKN[190362923], jNUM@3@, dcb[5]
02/06 23:53:19 [0b64] =>ABSL:3030 Command:[SPACE               ] <Drive>
02/06 23:53:19 [0b64]   ABSL:3030 Sense Key status: Media Error [03]
02/06 23:53:19 [0b64]   ABSL:3030 Additional sense: Recorded Entity Not Found [14, 00]

This is from today

02/07 00:09:16 [0b64] =>ABSL:3030 Command:[SPACE               ] <Drive>
02/07 00:09:16 [0b64]   ABSL:3030 Sense Key status: Media Error [03]
02/07 00:09:16 [0b64]   ABSL:3030 Additional sense: Recorded Entity Not Found [14, 00]
02/07 00:25:13 [0b64] =>ABSL:3030 Command:[SPACE               ] <Drive>
02/07 00:25:13 [0b64]   ABSL:3030 Sense Key status: Media Error [03]
02/07 00:25:13 [0b64]   ABSL:3030 Additional sense: Recorded Entity Not Found [14, 00]
02/07 00:25:13 [0b64] Media Error-1, Barcode[WEDNESDAY], [1000046] in [GROUP0]
02/07 00:41:07 [0b64] =>ABSL:3030 Command:[SPACE               ] <Drive>
02/07 00:41:07 [0b64]   ABSL:3030 Sense Key status: Media Error [03]
02/07 00:41:07 [0b64]   ABSL:3030 Additional sense: Recorded Entity Not Found [14, 00]
02/07 00:41:08 [0b64] Media Error-2, Barcode[WEDNESDAY], [1000046] in [GROUP0]
02/07 00:57:01 [0b64] =>ABSL:3030 Command:[SPACE               ] <Drive>
02/07 00:57:01 [0b64]   ABSL:3030 Sense Key status: Media Error [03]
02/07 00:57:01 [0b64]   ABSL:3030 Additional sense: Recorded Entity Not Found [14, 00]
02/07 00:57:01 [0b64] Media Error-3, Barcode[WEDNESDAY], [1000046] in [GROUP0]
02/07 01:12:56 [0b64] =>ABSL:3030 Command:[SPACE               ] <Drive>
02/07 01:12:56 [0b64]   ABSL:3030 Sense Key status: Media Error [03]
02/07 01:12:56 [0b64]   ABSL:3030 Additional sense: Recorded Entity Not Found [14, 00]
02/07 01:12:56 [0b64] Media Error-4, Barcode[WEDNESDAY], [1000046] in [GROUP0]
02/07 01:28:55 [0b64] =>ABSL:3030 Command:[SPACE               ] <Drive>
02/07 01:28:55 [0b64]   ABSL:3030 Sense Key status: Media Error [03]
02/07 01:28:55 [0b64]   ABSL:3030 Additional sense: Recorded Entity Not Found [14, 00]
02/07 01:28:55 [0b64] Media Error-5, Barcode[WEDNESDAY], [1000046] in [GROUP0]
02/07 01:44:57 [0b64] =>ABSL:3030 Command:[SPACE               ] <Drive>
02/07 01:44:57 [0b64]   ABSL:3030 Sense Key status: Media Error [03]
02/07 01:44:57 [0b64]   ABSL:3030 Additional sense: Recorded Entity Not Found [14, 00]
02/07 01:46:20 [12d0] ClientConnectToTape:: usSlotNo = 0, currentDrive = 5, nReservedDrives = 0, nFreeDrives = 0 -- jID[1534], mID[0], jTKN[190362923], jNUM@3@, dcb[5]
02/07 01:47:42 [12d0] =>ABSL:3030 Command:[WRITE FILEMARK      ] <Drive>
02/07 01:47:42 [12d0]   ABSL:3030 Sense Key status: Media Error [03]
02/07 01:47:42 [12d0]   ABSL:3030 Additional sense: Write Error [0c, 00]
02/07 01:47:42 [12d0]  DRV:5 DMTapeWriteTapeHeader Failed: 165
02/07 01:47:42 [12d0] DMFormatTape failed. error = 0xa5 -- jID[1534], mID[0], jTKN[190362923], jNUM@3@, dcb[5]
02/07 01:49:11 [153c] ClientConnectToTape:: usSlotNo = 3, currentDrive = 5, nReservedDrives = 0, nFreeDrives = 0 -- jID[1534], mID[0], jTKN[190362923], jNUM@3@, dcb[5]
02/07 01:50:33 [153c] =>ABSL:3030 Command:[WRITE FILEMARK      ] <Drive>
02/07 01:50:33 [153c]   ABSL:3030 Sense Key status: Media Error [03]
02/07 01:50:33 [153c]   ABSL:3030 Additional sense: Write Error [0c, 00]
02/07 01:50:33 [153c]  DRV:5 DMTapeWriteTapeHeader Failed: 165
02/07 01:50:33 [153c] DMFormatTape failed. error = 0xa5 -- jID[1534], mID[0], jTKN[190362923], jNUM@3@, dcb[5]
02/07 01:51:59 [0654] ClientConnectToTape:: usSlotNo = 4, currentDrive = 5, nReservedDrives = 0, nFreeDrives = 0 -- jID[1534], mID[0], jTKN[190362923], jNUM@3@, dcb[5]
02/07 01:53:20 [0654] =>ABSL:3030 Command:[WRITE FILEMARK      ] <Drive>
02/07 01:53:20 [0654]   ABSL:3030 Sense Key status: Media Error [03]
02/07 01:53:20 [0654]   ABSL:3030 Additional sense: Write Error [0c, 00]
02/07 01:53:20 [0654]  DRV:5 DMTapeWriteTapeHeader Failed: 165
02/07 01:53:20 [0654] DMFormatTape failed. error = 0xa5 -- jID[1534], mID[0], jTKN[190362923], jNUM@3@, dcb[5]
02/07 01:58:21 [12d0]         DRV:5 [HP      Ultrium 2-SCSI  S22H] recovered [0] error for [writing.].
02/07 08:18:46 [153c] ClientReserveGroup:: Reserving a GROUP = GROUP0. Reserved Drives:1 Free Drives:1 -- jID[5000], mID[0], jTKN[0]
02/07 08:18:46 [153c] ClientReserveGroup:: GROUP RESERVED. nReservedDrives = 1, nFreeDrives = 1 -- jID[5000], mID[0], jTKN[0]
02/07 08:18:46 [153c] ClientReserveGroup:: nReservedDrives = 1, nFreeDrives = 1 -- jID[5000], mID[0], jTKN[0]
02/07 08:18:53 [0654] ClientConnectToTape:: Decremented reserved drives. nReservedDrives = 0, nFreeDrives = 0 -- jID[1536], mID[0], jTKN[0], jNUM@2@
02/07 08:20:17 [0654] ClientConnectToTape:: usSlotNo = 1, currentDrive = 5, nReservedDrives = 0, nFreeDrives = 0 -- jID[1536], mID[0], jTKN[0], jNUM@2@, dcb[5]
02/07 08:23:13 [0654] MUX_BEB_JOB_TAG_4::Something is wrong. Returning 0. error = 1 -- jID[1536], mID[0], jTKN[0], jNUM@2@, dcb[5]
02/07 08:23:13 [153c]         DRV:5 WriteShots:4
02/07 08:23:36 [153c] SpaceForwardsync : Req [1100640], Spaced [1100544]
02/07 08:23:36 [153c]         DRV:5 [HP      Ultrium 2-SCSI  S22H] recovered [0] error for [reading.].
02/07 08:52:50 [16e0] =>ABSL:3030 Command:[LOAD                ] <Drive>
02/07 08:52:50 [16e0]   ABSL:3030 Sense Key status: Media Error [03]
02/07 08:52:50 [16e0]   ABSL:3030 Additional sense: Media Load Or Eject Failed [53, 00]
02/07 08:59:58 [1324] =>ABSL:3030 Command:[LOAD                ] <Drive>
02/07 08:59:58 [1324]   ABSL:3030 Sense Key status: Media Error [03]
02/07 08:59:58 [1324]   ABSL:3030 Additional sense: Media Load Or Eject Failed [53, 00]
02/07 09:44:35 [16b8] =>ABSL:3030 Command:[LOAD                ] <Drive>
02/07 09:44:35 [16b8]   ABSL:3030 Sense Key status: Media Error [03]
02/07 09:44:35 [16b8]   ABSL:3030 Additional sense: Media Load Or Eject Failed [53, 00]
0
dovidmichelCommented:
To introduce a new tape for a backup set do a Quick Erase Plus on the tape and leave it in the correct tape Group for that job. ARCserve will automatically use the tape when needed and from then on will take care of formating and naming.

02/01 20:53:00 [0654]   ABSL:3030 Sense Key status: Media Error [03]
02/01 20:53:00 [0654]   ABSL:3030 Additional sense: Write Error [0c, 00]
These Sense codes are being sent by the tape drive back to the Tape Engine in response to a query on why the command to write data to tape failed. It is safe to take this at face value as an inability by the drive to write to tape, it could be either tape or drive related.

02/05 08:26:41 [0f4c] =>ABSL:3030 Command:[LOAD                ] <Drive>
02/05 08:26:41 [0f4c]   ABSL:3030 Sense Key status: Media Error [03]
02/05 08:26:41 [0f4c]   ABSL:3030 Additional sense: Media Load Or Eject Failed [53, 00]
In this case a tape was moved to the drive and the Tape Engine sent a command to Load the tape, and that command failed.

02/06 23:53:19 [0b64] =>ABSL:3030 Command:[SPACE               ] <Drive>
02/06 23:53:19 [0b64]   ABSL:3030 Sense Key status: Media Error [03]
02/06 23:53:19 [0b64]   ABSL:3030 Additional sense: Recorded Entity Not Found [14, 00]
This happens when the drive can not read what was previously written to tape, again this could be a drive or media problem.

0
technomicAuthor Commented:
From Device I selected Overland and did the Quick Erase Plus on today`s tape. Now when I go to Device it is labeled <Slot: 4L><Blank Media> it has no S/N, ID or name on it.
If I select <Slot: 2><Tuesday> tape, below is what i see:

Media INformation

Sequence No: 1
ID: 337e
Write Protect: No
Media Pool: Group0
Serial No: 1000045

Media Characteristics
Medium Type: Ultrium
Density Code: Ultrium2
Format Type: Fast Seek
Block Size: 65536

Tuesday`s type is a part of group 0, has s/n, name and so on...

When I select the <Slot: 4L><Blank Media> all of the charcteristics are left blank, except for Write Protect: NO
From what I understand until the tape has S/N, it can not be a part of Media Pool>Group0 Save Set or Scratch set and in order for ArcServe to write data to this tape, it needs to be a part of the Correct Group (Group0 in my case) and it also has to be moved to Scratch Set,correct ?
Please let me know if I'm doing something wrong... I just don't see a way of getting this tape into Group0 without S/N and without formatting it. Again, I'm new to this and I really appreciate the help.

Alex
0
technomicAuthor Commented:
Also, I don't think Cleaning was performed for months. Is it possible that not cleaning has caused the back-ups to fail ?
When I introduced the tapes earlier this week, I formatted them, verified that they were in Media Pool>Group0>scratch Set

I think I need to increase points.. :)
0
dovidmichelCommented:
Once the tape is formated again by the job it will be given a serial # and will retain that serial # until another Quick Erase Plus.

Yes it is possible a lack of cleaning could cause the above errors in tape read/write and load.

Yes you can introduce tapes into the Media Pool that way or just do the Quick Erase Plus.
0
technomicAuthor Commented:
I will give it another shot, will introduce a brand new tape, QEP, format, name the tape and add tape to scratch set. I will update the news here tomorrow. I really hope it works this time.
0
dovidmichelCommented:
there is no need to format the tape just do the QEP and ARCserve will automatically use it as needed.
0

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technomicAuthor Commented:
will give that a shot. thank you
0
technomicAuthor Commented:
dovidmichel,

thank you for your help. The back-up ran.
0
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