Black screen after "windows is starting up"

Posted on 2008-02-07
Medium Priority
Last Modified: 2008-02-20
I was using my pc yesterday then all of the sudden the screen goes black. The monitor light stays green.
When I boot up, I see the bios page, the winxp logo when loading, then when it loads XP I see the "Windows is starting up" box for 1 second and then the screen turns black. I can still logon to windows without seeing anything though. The monitor light is still on and green.
If I press F8 to go into safe mode at startup, I see the boot options for just one second and then the screen turns black.
I can access the pc through remote desktop, logon and use it from another pc. (I'm on remote desktop on the nonworking pc right now).
I have mcafee antivirus installed with all the updates, and didn't open anything when it happened, I was just working on remote to another pc.
I removed the video card drivers and reinstalled it, but no luck.
Question by:uilli
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LVL 21

Accepted Solution

briancassin earned 900 total points
ID: 20840688
1. Check your video card setting make sure your refresh rate is not set too high also if using and LCD check the refresh rate setting on that.. you may have a mismatch

2. Reduce acceleration in the adavcned properties of the card also try lowering the resolution to 800 x 600 and color depth settings

if still no good Try going to start run and typing sfc /scannow

if still having problems then I would want to check for the presence of virus, malware and spyware considering it can show you the screen up until windows which means your video card is fine. It is either a driver issue or something loading at startup that is causing it.

Download  combofix.exe and save it to your desktop
Close any open browsers.
Before starting ComboFix disable and exit any anti-virus software, anti-spyware or any other security related software as they may interfere with ComboFix's operation.
Double click combofix.exe & follow the prompts.
When finished, it shall produce a log for you and display it on your desktop called c:\combofix.txt. By default this log is located on your 'C' drive. Post that log in your next reply along with a fresh HJT log as well
Note:Do not mouseclick combofix's window whilst it's running. That may cause it to stall.
Combofix http://download.bleepingcomputer.com/sUBs/ComboFix.exe

Also run these

htp://www.tomcoyote.org/hjt download hijack this run it and post a logfile here

your going to need some anti spyware /malware utlities run too

http://security.kolla.de spybot s&d - download it install it (do not install tea timer, ) update it then run it

http://lavasoft.com - adaware - download it run it and then uninstall it
http://pack.google.com/intl/en/pack_installer_new.html?hl=en&gl=us&utm_source=en_US-et-more&utm_medium=et&utm_campaign=en_US&ciNum=11    - select to only download and install spyware doctor.

Additionally I would download and run rootkit revealer if it comes up with anything odd post it up here.

It could also be a service failing if this is clean chec the services   start run type services.msc look through the list for anything set to automatic that is in a stopped state.
LVL 27

Assisted Solution

Jonvee earned 600 total points
ID: 20840706
You may get additional help from this previous thread>

"Computer screen goes black after Windows logo displays":

Author Comment

ID: 20864785
actually it's the monitor not working correctly. When you start understanding something about computers, you always try to diagnose all the problems, but fail to try the simplest solution. thanks to both
LVL 27

Expert Comment

ID: 20865158
You are very welcome!
LVL 21

Expert Comment

ID: 20865925
your welcome :)

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