We are using a program called Wondershare Demo Creator. We use it to capture screen videos and produce a flash file for use on our website. We also add pop up text blocks explaining what we are doing.
Our problem is with the flash files it outputs. It produces an SWF with built in player controls (Play-Stop-Etc).
The output video appears to consist of multiple layers of video:
-Video of Desktop
-Video of mouse pointer
-Video of pop up text boxes
If we watch a part of the video start to finish it plays fine. If we rewind, only the 1st layer rewinds. The mouse appears to not rewind, and continue playing from the original point. The pop-up text boxes are unpredictable.
Anyway, it appears that the SWF file is not flattening the seperate video streams. Are there any third party aps capable of flattening an SWF into one steady video stream. When I import the video into Flash MX 6, I do not see multiple layers, but rather a single layer full of garbage not resembling my video.
Based on this information, do you think flattening the video would solve the problem. My only export option from this software is SWF, so I cannot export to a standard video file first. I've tried using a program like VisualHub to convert the video to a standard file, such as AVI but it fails instantly.
Also, this company's support has not responded to any of our emails, but the software is the only one that has all of the features that we need and is economical for our application.
Thanks for your help.