unable to open 'undeliverable' notification message attachments in TS session, able to with same user in Exchange-OMA

Posted on 2008-02-07
Medium Priority
Last Modified: 2013-11-21

We are working in an SBS Exchange/Terminal Server environment with 30+ users logging on to the Terminal Server and using applications such as MS OFFICE 2003, ADOBE ACROBAT PROFESSIONAL, and such.    As part of the admin group i receive notifications when email that is not classified as SPAM is not delivered.

When viewing 'undeliverable' notification msg's in OUTLOOK 2003 from postmaster@mydomain i cannot open the attachment to see the original email message.  I can see the attachment paper clip but i cannot see an attachment when i open the message or in the preview pane.  

When viewing the same message in Exchange-OMA with the same user i can download/open the attachment and see who it was sent from and what the original undelivered mesage contained.

How do i enable this functionality in OUTLOOK 2003.

I've attached heavily censored screenshots of the outlook preview pane so that you can see the attachment paperclip but no attachment being shown in the preview pane or when you open the message.

Common message text:
Your message did not reach some or all of the intended recipients.
      Subject:      blah blah blah
      Sent:      2/6/2008 9:29 AM
The following recipient(s) could not be reached:
      me@mydomain.com on 2/6/2008 9:19 AM
            The e-mail account does not exist at the organization this message was sent to.  Check the e-mail address, or contact the recipient directly to find out the correct address.
            <mydomain.com #5.1.1>

SBS server:
MS 2003 sp2 for SBS
Exchange 6.5.7638.1

TS Server:
MS Server 2003 Sp2
Office 2003 11.818.8132 sp2
This has happened ever since the systems were built but it was never a problem, until the emails that were 'undeliverable' were sent to me.  
Question by:Whereismys4
  • 4

Expert Comment

ID: 20847338
Have to applied Office 2003 Service Pack 3 (SP3) ?

Author Comment

ID: 20847902
i haven't, i will install it now.  If it does not fix the problem i will roll back the service pack as i try not to fix what isn't broken.  i will advise any results

Author Comment

ID: 20847975
sp3 installed server rebooted.  Issue does not go away, still unable to view the underliverable message attachment in Outlook 2003.    As i mentioned before i am 100% sure there is an actual attachment as i can open it using OMA.  

Author Comment

ID: 20921125
anyone have any insight on this issue?  thx

Accepted Solution

Whereismys4 earned 0 total points
ID: 20978077
unable to locate solution -- must be a microsoft 'feature'.  

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