I have an end user who is trying to create an e-mail message using MS Word as the e-mail editor. He states that the font in the message window appears really large even though the font stylebox says Arial 10. The large font display only occurs when he is creating the message - when the recipient receives the message, the font is normal in size.
I have tried going into Word and editing Normal.dot as well as deleting/recreating Normal.dot, but the problem remains. Also, his Stationary and Fonts setting is <none>. I have included a screenshot of the issue (note the size of the cursor as opposed to the text).