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Canon Remote Capture brings up Visual C++ Runtime error

Posted on 2008-02-08
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Last Modified: 2012-06-27
Using Windows XP Pro SP2, I have installed the latest version of Canon Remote Capture (k5c02enx.exe), but as soon as I try to run it this error message comes up:
"Microsoft Visual C++ Runtime Library
Runtime Error!
Program: F:\Program Files on F:\RemoteCapture.exe
abnormal program termination.
Microsoft says this is due to a clash with either Mosearch.exe or Mosdmn.exe, but I don't have either of them on my system.
Canon says both cameras (PowerShot G2 and EOS 10D) are compatible with Remote Capture.
This error did not come up immediately.  I had three or four unsuccessful tries at connecting the camera then, at the next attempt at running the Remote Capture, this Runtime Error appeared and has come up every time since.
Where to go from here please?
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Question by:GeoffO
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Author Comment

by:GeoffO
ID: 20848781
Sorry, should have added piece about error message not coming up immediately, but only after a few attempts at connecting camera.
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and235100 earned 1000 total points
ID: 20849692
Try updating your C++ runtime:
http://www.microsoft.com/Downloads/details.aspx?FamilyID=32bc1bee-a3f9-4c13-9c99-220b62a191ee&displaylang=en

Then uninstall, and reinstall the software - see if that makes a difference.
Does this occur with an older version of the software (if available for download)?

Did this software ever work? If so - have you considered to try System Restore to put your computer back to a time before this issue occured?
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/systemrestore.mspx
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Author Closing Comment

by:GeoffO
ID: 31429129
Direct and easy to follow.  Ideal.  Many thanks.
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