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Email Error????

Posted on 2008-02-08
Medium Priority
Last Modified: 2008-02-08
I use a Server 2003 running exchange 2003, we use Sophos PureMessage to scan all emails for virus and spam.

Over the last couple of day a few clients have been trying to send us emails without success, please find below a copy of the NDR they get back

Hi. This is the qmail-send program at hub1.digitalwigwam.net.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

TLS connect failed; connected to
I'm not going to try again; this message has been in the queue too long.

I know this email is valid cos it receives emails from other clients fine, and a client from Chubb got this back when sending to a valid email address also

EUZLN1/SRV/ChubbMail      15:54:00 Today - 15:54:09 Today
15:54:09 Today - 15:54:11 Today


Trace Report Your trace:      Test from Chubb Insurance
has reached:      lisa.whyment@mansoninsurance.co.uk
at:      02/07/2008 10:54:02 AM

Trace Information EUZLN1/SRV/ChubbMail

Anyone got any ideas why I get this??? and the recipients don't receive them?

thanks in advance
Question by:tppltd
  • 3
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Expert Comment

ID: 20849057
I have noticed that the name servers for you domain seem to be configured incorreclty.  Nominet have ns1.clara.net and ns2.clara.net listed as your servers.  However, when I do a lookup on your domain has I get ns2.clara.net and ns0.clara.net returned.

I would start by sorting my DNS out as this WILL lead to many problems.

Author Comment

ID: 20849083
So anything I can do on my server...or do I need to contact Clara Net?

Expert Comment

ID: 20849102
This is for Clara Net to sort out as they host your DNS servers and they are also the tag holders for your domain.
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Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.


Author Comment

ID: 20849138
Clara ant are denying all knowledge and say it must be my server...usual answer me thinks, I will contact Nominet


Accepted Solution

FC01 earned 1000 total points
ID: 20849158

Whats to deny, they have incorrectly  registered the nameservers for you domain.  You need to speak with the business support team - 0845 3552024

Author Comment

ID: 20849293
ok back to claranet...

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