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Exchange 2007 not sending external Out of Office

Experts-

My Exchange 2007 server is only responding to internal OOO messages. I've validated that the EMC hub transport shows to allow external emails yet none are sent. The server uses GFI Mail Essentials to route incoming messages from my ISP via the pop2exchange service to the mailboxes. I validated that Outlook 2007 has external turned on. What am I missing?

Thanks,

-Joe

ATIG

did you enable internal and exteranl oof? This is configurable option with Exchange 2007.

http://msexchangeteam.com/archive/2006/10/06/429115.aspx

Joe Thompson

ASKER

Apologies for the delay. I went out of town before I had a chance to respond. My Exchange server was set to allow external out of office messages (3rd selection in the EMC hub transport default properties), so I changed it to allow both internal and external (4th selection). Neither enabled OOF external messages however.

Joe Thompson

ASKER

Increasing points as this is still open.

wallacr

I have the same problem, I have the third option selected and notice that the out of office reply messages appear in the message trackin logs, but they don't get to the external senders. Everything works well internally. I'm guessing it's something to do with coming from exchange 2003, but not sure on that and am still unable to find a solution so far.

Rich

Joe Thompson

ASKER

Apparently no one can find an answer as the lack of response is showing. :(

wallacr

Ok, I've made a little progess here, it seems that it's something to do with below settings:

Organization Config > Hub Transport > Send Connectors

Usually I sent all out bound emails via an external scanning service. However, if I change the settings in here to 'Use doman name system (dns) 'MX' records to route mail automatically' then external out of office messages & delivery receipts work.

If I attempt to route them via a different source again, then they stop working again.

Rich

Joe Thompson

ASKER

I reloaded my Exchange server and now it works, so unsure what the real issue ever was.

Nexusos

I too have this problem on two seperate Exchange 2007 setups - external OOF only works if mail is configured to deliver direct.

This is not ideal though - did either of you find a solution to this? Rollup3 didn't fix it....

wallacr

No, unfortunately I still have the problem so have reverted to sending directly, but I agree that this is far from ideal.

Hopefully someone will find a fix soon.

Joe Thompson

ASKER

I use GFI pop2exchange so not delivered directly. Yet, my OOO external worked after reloading the server. Sorry I can't be more accurate.

wallacr

I did contemplate reloading my exchange server, but unfortunately I can't really afford the downtime on it so decided against it :(

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Nexusos

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Joe Thompson

ASKER

Since my server reload fixed this issue, awarding points to Nexusos for continued complete responses.