BB is freezing up several times a day

Any ideas as to why new BB 8830 devices would freeze up?   If you turn the device on off or do a soft reboot they'll come back to life.  
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If you have been a Blackberry user for very long you will know that not many of the actions that you must take to fix a problem make sense.  Well, this may be another one.  Try to get another good battery.  If you know someone with one that does not have the problem, borrow theirs to test this theory cuz they are expensive.  I have seen and corrected this problem many times using this method.  Incidentally, this will continue to happen with the 8830.

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max-a-millionAuthor Commented:
Unfortunately this is happening to the 2 BIG bosses - only - our of 17 BB users.  Guess there isn't an answer as to why it happens since you indicate it will continue.  
max-a-millionAuthor Commented:
I'll try it.  Don't know if it works until it freezes again.  thanks
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