I'd like your advice on handling an issue about equipment on my network.
Posted on 2008-02-08
My question is, what would you do in this case? More of a personal than technical question.
I manage a network and I have a subnet in use by a group that is secured from other parts of our network.
I recently found out that someone in that group authorized a vendor to add a sonicwall ssl vpn. Of course he doesn't have any authority to allow anything on the network but why should that stop anyone.
Initially they thought they could bypass me and just hook it up. Each time he attempted to hook it up he knocked down his network. The vendor is actually doing the work with his direction.
In this case I was told by higher ups they must have it so I allowed them to plug it in to this subnet. I have not reconfigured the network at all other than allowing the sonicwall on the 2 switchports it is plugged in to.
When he plugged it in at this point his subnet immediately bogged down. Slow as molasses! After a couple of frustrating weeks he has unplugged it from his network. And of course it's my fault.
Now they are asking me for help. What would you do about this?
Some givens: I do have to get it to work for him.
Expletives are already a given so after that initial response what would you do.
I don't have any access to it. He and the vendor have admin access.
Ideally I want to have it go in an interface on my firewall but I'm full at the moment.
Thanks for your help.
Frustrated network guy