Active-X printing not working with Crystal Reports

Our organization uses Crystal Reports (CR). I provide desktop support for one of the departments that uses it. One of my users is having trouble printing a Crystal Reports report. Apparently CR uses Active-X controls for printing. Usually when users are having trouble printing, the CR support desk at our organization says to make sure the site address is in Trusted Sites and the Security setting is Low in Internet Explorer. I've done this to no avail. I've also set all the Active-X options to Enable in a Custom Security setting, to no avail. I made sure the user was an administrator on the computer.

Any ideas?
donanderAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

donanderAuthor Commented:
Someone came by from the central IT department and found that the site was not included in the Trusted Sites section of IE. Embarrassing. I was sure I saw it there.

Anyway, we solved it so I'll withdraw the question.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Web Browsers

From novice to tech pro — start learning today.