[Webinar] Streamline your web hosting managementRegister Today

x
?
Solved

Citrix keeps dropping connection to server every 2 minutes or so

Posted on 2008-02-08
8
Medium Priority
?
2,700 Views
Last Modified: 2008-03-06
Please no comments about dialup :-). The problem is we connect to the dialup service and never loose connection. but when I launch a citrix session I can login and then launch an application, it will launch the application and you can browse throug it for about 2 minutes and then looses conection.It then tries to reconnect and you go through the whole routine again.
Have uninstalled client and reinstalled with the latest and greatest citrix web client. I have tried to slow down the connection speed aslo through the modem properties.
 
0
Comment
Question by:chasmant
  • 4
  • 2
  • 2
8 Comments
 
LVL 8

Assisted Solution

by:kind4me
kind4me earned 160 total points
ID: 20863046
Have you connected from other locations and do you have the same issue.  Sounds like you have a dirty line on one of the ends.  You have to figure out of the dirty line is on the office end or the client end.  If it is at the office end you need to have your telcom providers to come in and test / replace the line.

Citrix has about a 56K footprint (can be smaller on somesettings) but regardless you can't get it below about 33K.  Citrix, being emulation software, does not deal with low bandwith well. IT will drop the connection as unsynced and put the session into disocnnected so you can come back in at the same point you left off.

0
 
LVL 1

Author Comment

by:chasmant
ID: 20867516
It's really strange though If I use XP it works fine it seems to be Vista that is causing the problem or Vista with Citrix not sure. I watched the connection speed and it never fell below 54K so that shouldn't be the problem and there was only one error listed and that really happened early before the time-out
The laptop never looses connectivity to the dialup just to the citrix server.
0
 
LVL 8

Assisted Solution

by:kind4me
kind4me earned 160 total points
ID: 20867885
Oh see you didn't tell us this was vista.  Also what other trouble shooting have you done besides the two different laptops.  That at least tells us you don't have a dirty line in the office.  

Do you have a modem pool, or one modem.  If so does the vista computer connect to a different modem then the XP?  

Let's see if there is something in the modem.  It makes sense that the dial up would still be connected even if citrix dropped.  Citrix is really not able to deal with issues then regular dial up because Citrix requires a constant flow of information.

0
Take Control of Web Hosting For Your Clients

As a web developer or IT admin, successfully managing multiple client accounts can be challenging. In this webinar we will look at the tools provided by Media Temple and Plesk to make managing your clients’ hosting easier.

 
LVL 1

Author Comment

by:chasmant
ID: 20868139
connects to a Modem pool and  the call is not treated different if it is xp or vista. With anyother laptop with xp this loosing of connection is not a problem. Is ther any settings that we can change to make it more tollerent of the synching issue?
I have dialed in about 20 times and the same results so I don't think it is one of the modems
0
 
LVL 1

Author Comment

by:chasmant
ID: 20869795
Do you think this could be a IPv6 in Vista?
0
 
LVL 19

Assisted Solution

by:BLipman
BLipman earned 160 total points
ID: 20872024
Did you try disabling the windows firewall?  Perhaps return keepalive traffic is getting lost.  Have you attempted to slim down your sessions?  I suggest things like:
-limit mapped printers to 1
-throttle bandwidth via Citrix Policies, especially clipboard, drive maps, and printing
-eliminate things like mapped sound, com ports, etc that you can live without
-make sure your clients are caching bitmaps and are optimized for low bandwidth
-limit screen size and color depth
Vista also has some frame scaling technologies...I would initially suspect something in the network stack.  
0
 
LVL 19

Assisted Solution

by:BLipman
BLipman earned 160 total points
ID: 20872029
You could try disabling the window scaling feature: http://support.microsoft.com/kb/935400
0
 
LVL 1

Accepted Solution

by:
chasmant earned 0 total points
ID: 20887473
As I researched this more it seems to be a ongoing issue with Microsoft and Citrix with dial up and terminal services. I guesss I will have to wait till one of them admits there is a problem. I tried all of the sugesstions with no luck, but I would like to thank averyone who responded
0

Featured Post

The 14th Annual Expert Award Winners

The results are in! Meet the top members of our 2017 Expert Awards. Congratulations to all who qualified!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

#Citrix #Citrix Netscaler #HTTP Compression #Load Balance
#Citrix #XenApp #Citrix Scout #Citrix Insight Services #Microsoft VMMAP #Microsoft ADEXPLORE #Microsoft RAMMAP #Microsoft TCPVIEW #Microsoft AUTORUNS #Microsoft PROCESS EXPLORER #Microsoft PROCESS MONITOR
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
Hi friends,  in this video  I'll show you how new windows 10 user can learn the using of windows 10. Thank you.

640 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question