Blackberry 8830 does not allow me to accept or deny new appointments

My company is moving from PALM Treo's running Goodlink to Blackberry's and Blackberry professional software (BES lite).  Everything is working fine except when a user gets a meeting request, it dumps the meeting request right onto the BB's calendar but the user never gets a message that allows them to accept or deny or modify the request.  I saw a few people had similar problems on Crackberry.com forums but they received no answers.

Anybody got any ideas?  I'm going to call RIM next week.
Tex_ka95Asked:
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Gary CutriData & Communications SpecialistCommented:
Can you please check the file version of the cdo.dll file on the Exchange server and on the BES.  I assume since installing Exchange System Manager on the BES it has never been updated? Just ensure you install the latest full Exchange Service pack over System Manager and then check for any other updates.  If the cdo.dll is different from one server to another it will cause this exact issues.

Now people may tell you to move any manually update this cdo.dll file but it will cause future issues.  Just run the Exchange service packs as mentioned above and you will resolve the problem.
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Tex_ka95Author Commented:
I guess I should have mentioned we are using Exchange 2007SP1.  That does not require System Manager installed on the BES.  Instead you install CDO 1.2.1/MAPI client which is install on both the BES and email server.  CDO ver. 6.5.7974.0.

Thanks
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Gary CutriData & Communications SpecialistCommented:
First you will need to check the BES server for older versions of cdo.dll and unregister them (Also make sure Outlook isn't installed on the BES).  Then you will need to confirm if you ran the following from the Exchange Management Shell  (Note: Difference may be GenericRead, GenericWrite ):

set-mailboxserver <mail_server_name> | add-adpermission user BESAdmin accessrights GenericRead, GenericWrite, ExtendedRight extendedrights Send-As, Receive-As, ms-Exch-Store-Admin

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Gary CutriData & Communications SpecialistCommented:
It seems the command changes once posted.  Please refer to the command in step 3 of my install guide below:

http://www.blackberryforums.com.au/forums/microsoft-exchange/687-exchange-2007-bes-install-guide.html
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Tex_ka95Author Commented:
The exact code I used was get-mailboxserver Exchange2007 | add-adpermission -user  -accessrights GenericRead, GenericWrite -extendedrights Send-As, Receive-As, ms-Exch-Store-Admin
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