Why do MS Word and Outlook 2007 take so long to open?

I use Windows XP. I have a new computer. I installed Office 2007, expecting applications to work faster and better. They have not. Both Outlook (not my default email, but my address and Notes program) and Word take forever to open. I've deleted the Normal.dot file and opened Word again. Still slow. I've deleted the add-ins from both programs. Slow. Help!!???
leecywAsked:
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csoussanConnect With a Mentor Commented:
One more thing.  You mentioned that you deleted the Normal.dot template.  Word 2007 actually named is Normal template Normal.dotm.  If you deleted a file named Normal.dot instead of Normal.dotm than you may have deleted the Normal template from a prior version of Word.  The following steps will walk you through finding and renaming all the Normal.dotm files on your computer.

1. Quit all instances of Word, including WordMail.
    2. Click Start, clickFind, and then click Files or Folders.
    3. In the Named box, type normal.dotm
    4. In the Look In box, select your local hard disk drive (or an alternate user template location if you
        are running Word from a network server).
    5. Click Find Now to search for the file.
    6. For each occurrence of global template that appears in the Find dialog box, right-click the file
        and then click Rename. Give the file a new name, such as OldNormal.dotm or Normal-1.dotm.
    7. Close the Find dialog box.
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Spot_The_CatConnect With a Mentor Commented:
Have you loaded SP1 as I beleive there are some performance fixes in there.

I'm not convinced that 2007 will ever be quicker that 2003 or any other version of Office it's got so much more eye candy and addins that it's likely to be slower on the same hardware.

That said, take a look at this:

http://pastorrod.blogspot.com/2007/03/why-is-office-2007-slow.html

It may help.
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the_b1ackfoxConnect With a Mentor Commented:
Ther may be some help for you with outlook... word is another thing altogether....  in Outlook, don't use word as your email editor.    Word runs slow because it is loading a ton of features (even if you aren't using most of them).  If you really want it to run fast, run it on a system with dual core procs (or more) with 15k sas drives and 4gigs of ram...
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war1Connect With a Mentor Commented:
Hello leecyw,

Outlook 2007 always use a truncated version of Word, and there is no option to change that. So it will be slow.

Here are some things that you can to speed up Outlook 2007
http://www.tareeinternet.com/forum/knowledgebase/47-how-speed-up-outlook-2007-a.html

Hope this helps!
war1
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Spot_The_CatCommented:
Alternatively if you want Office to run quick - don't use Office 2007.
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leecywAuthor Commented:
So many great responses, Spot the Cat, the b1ackfox, and wart1! I'll consider each and report the progress. Thanks!
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leecywAuthor Commented:
It appears that there is no solution except to go back to Office 2003. Bummer. Thanks to each of you. I've implemented every suggestion, but no solution,yet. I appreciate the input! Leecyw
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war1Commented:
Disable CSS and addons does not speed up Outlook 2007?
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leecywAuthor Commented:
Sorry, war1, I should have been specific. Outlook has become faster. I never used Outlook 2003, so I can't compare. It's Word 07 that just hangs, and hangs and hangs. I've spend most of the day figuring out what is slowing applications on my computer. During one reboot, a message said it was changing my profile. The nature of the beast, I guess. Very frustrating. Thanks much for the responses! Leecy
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war1Connect With a Mentor Commented:
leecyw, I suggest reinstalling MS Word.  First defrag your hard disk.
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leecywAuthor Commented:
Thanks, war1, I'll do that. Wouldn't it be nice if that worked? I'm really tempted to go back to 03, but it feels like regressing to me! ;-)
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war1Connect With a Mentor Commented:
Some users found that defraging their hard drive got MS Word 2007 working like normal speed.
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csoussanConnect With a Mentor Commented:
In your original post you indicated that Word is slow to open.  Does it run ok after it is open or does it still hang?
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leecywAuthor Commented:
csoussan, once Word is open, it behaves pretty well.

I'll defrag again, war1. It won't hurt. Thanks
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csoussanConnect With a Mentor Commented:
Here's some things to think about in regards to Word 2007:

1) Could Word being looking for a dedicated resource (like a printer) that is not available?  I've seen some
     posts on the web that have pointed to this as a problem.  

2) Start Word with the /a switch on the command line. Using the /a switch with Word can help you
     troubleshoot startup problems. The /a switch prevents prevents add-ins and global templates from
     being loaded automatically when you start Word. The /a switch also locks the setting files. Any
     customizations to settings also will not load.  If this fixes the problem, then the slowdown may be
     caused by one of the add-ins, macros or global templates (such as the the Normal.dot template).

    To start Word with the /a switch, in the Run dialog box, type the full path for the Winword.exe file
    (including the file name), or click Browse to locate it.  At the end of the path, type a space, and then
    type the switch and any parameters.
    For example, you can type:  c:\program files\microsoft office\office12\winword.exe" /a
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leecywAuthor Commented:
Oh, Wow, csoussan! When I open word using Run and the c:\program files\microsoft office\office12\WINWORD.EXE" /a path, it opens immediately! Hmmmm..

Now what can I do? I've deleted the Normal.dot template, but that didn't speed it up. When I go to the Add-In window, I see a long list of Inactive Add-Ins. The only active application is AVWiz12s.dotm  (whatever that is..). I have no way of deleting that. I click on Manage: COM Add Ins and it's blank because I've deleted all Add-In from there. It sounds like we are getting somewhere. Any other advice is most welcome! Leecy ;-)
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csoussanConnect With a Mentor Commented:
In addition to templates and addins, the /a switch also ignores user settings that are stored in the Data key and the Option key in the Windows registry.  If you don't have any addin and you've already deleted the normal.dot template - then it may be a user related issue.  Try creating a new account and logging in as the new user to see if the problem disappears.
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leecywAuthor Commented:
I shall try that and let you know. Thanks, csoussan. Leecy
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leecywAuthor Commented:
Yes. I searched "Normal" and deleted the normal.dotm, which is the only one that came up. No change.
I reinstalled Word. No change.

All add-ins are deleted. Nothing.

Now, when I open Word from c:\program files\microsoft office\office12\WINWORD.EXE" /a , it has gotten super slow.

I created a new user, and opened Word from there. Unbelievably slow. Every time I open Word or Outlook now, it takes a good minute or more, which to me is too slow to work.

I use AVG Virus protection. I wonder if something might be going on there. Is there anything I can safely turn off from there? I used to have McAfee, but a MS techie told me it was interferring with Word. I deleted it and bought AVG. No change.

Should I uninstall Office 07 and reinstall? Any dangers in that? I'm about to buy another computer from all of this, but I fear having the same problems. Thanks for any additional help.
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war1Connect With a Mentor Commented:
leecyw,

Check if McAfee is still installed.  Use this McAfee removal tool
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Make sure all McAfee programs are turned off before you start.
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leecywAuthor Commented:
Thanks, War1. I did use the removal tool you suggested, and it appeared to find a number of files still on my drive. Thanks. The other news is that it did not help with Word. I paid $129 to spend five hours with a software techie at Dell, who told me that my computer is not slow. He cleaned up my system of extra files. When I opened Word, it took between 15 to 30 seconds to open. He said that was normal, and, in fact, it was faster than what it had been. Now I'm back to over a minute to load. Sometimes, if I delete the Normal.docm file, it comes right up, but just once. The next time, we're back to slow.

I've decided to uninsnall Office 2007 and reinstall it. My concern is that I'll lose the Outlook files (notes, contacts and calendar) that I've accumulated. I don't use Outlook as my email program, so I'm not worried about that. Any suggestions about that process.
Thanks, one and all!
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war1Connect With a Mentor Commented:
leecyw, Office 2007 is slow. But it should not 1 minute to open.

If you reinstall, you will not lose data if you are using Exchange.  Data is on server.  If you are using POP3 access, you can backup the PST file.  In Windows XP, PST file is located in C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook folder.  

In Windows Vista, PST file is located in C:\Users\<username>\AppData\Local\Microsoft\Outlook

It is a hidden file, so you have to unhide hidden files. Open Windows Explorer folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.
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leecywAuthor Commented:
Thanks for the prompt reply, war1. I tried saving the PST file, but I'm not allowed to do it. I'm told another program is using it, which is not the case. I've rebooted and still get the same message. I've tride copy/paste, and get the same message. I tried dragging. Nope. Tried moving the whole Outlook folder. Nope. Phoooooooey.L
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war1Connect With a Mentor Commented:
To save the PST file, you need to have Outlook close.  

If no joy, boot to safe mode, and copy the pst file.
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leecywAuthor Commented:
When I tried to save the PST, there were no programs open, including Outlook. I'll try the safe mode. Thanks, war1.
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leecywAuthor Commented:
Safe Mode worked to save the file. I uninstalled Office 2007. I tried to just reinstall Outlook. Nope. It reinstalled everyghing. So now, I've installled Open Office. Works like a charm. Maybe that's the solution: ditch MS Office 2007! What do you think, war1?
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war1Commented:
leecyw,

If Open Office works for you, then use it.  Some parts of Open Office interface is not easy to use.

Or you can use Outlook 2003.  It works well and fast in Windows XP.
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leecywAuthor Commented:
I haven't tried  Open OpenOffice, so I can't report progress, yet. I may just resort to going bach to Outlook 03 as suggested. You are a prince, war1. Thanks! My next camputer purchase may well be a Mac with WIndows. Whew. Smiles your way, Leecy
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leecywAuthor Commented:
Thanks to everyone who pitched in. Even when the solution didn't work, I learned a lot from using the suggestions. I really appreciate the time each of you spent helping me through this. I'm still struggling, but I've switched to Open Office, which helps. I'm also going to intall Outlook 03 rather than 07. Sometimes the latest isn't the best! Thanks Again! leecyw
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