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PowerPoint 2007 on Vista Not Saving Changes on Network Drive

Posted on 2008-02-09
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I'm having a sproadic problem that I can't reproduce, but has happened twice and at the most inconvinent times.  I will create a PPT file using PowerPoint 2007 SP1 on a Vista machine and save it to a network drive.  I will later open that file on the same machine (perhaps the next day), make some edits, do a Save (Ctrl + S) and close the file.  I will then open the file on a WindowsXP computer running PowerPoint 2007 SP1.  The file appears to be the original version and I don't see the edits I made.  Even if I go back to the original Vista machine the changes are not there either.

I'm not using offline files on either machine.  The problem has occured both before and after I installed Symantec Endpoint Security on the Vista machine, so it seems to be independent of the client AV.  The server is Windows 2003 SP2.  Unfortunately I've not been able to replicate this at will.  There have been no other reported instances of any similar behavior, which I imagine is because everyone else is running WindowsXP.
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Question by:ryoxthimer
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by:gamma1983
ID: 20857879
go into control panel and programs and features, and on the left side click on Turn Windows features on or off. When the list of features comes up go to Windows DFS replication Service and see if it is checked. Uncheck it and see if it happens again. This is just off the top of my head. There could be something wrong with the actual ppt files.
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by:sparilla
ID: 20858356
They have some new updates. Make sure you check for them.

http://office.microsoft.com/en-us/downloads/CD102006831033.aspx

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by:GlennaShaw
ID: 20889982
There is a problem (known bug) editing Office files on a netwrok share when you have the Vista operating system.  I'm surprised you were able to do it as most folks report getting an error message.  The only work-around so far is to work on the file on the local drive and then copy back to the network share.
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by:pabromitis
ID: 20966267
I've run into this myself, I'm curious if you have a bug number, kb article ID or MS case number we can attach onto to push for the fix?
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by:GlennaShaw
ID: 20967899
It looks like there might already be a HotFix:
http://www.howtofixcomputers.com/forums/microsoft-office/office-2007-vista-cannot-save-network-drive-65003.html

Long thread, but it looks like a fix is there.
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by:GlennaShaw
ID: 20967963
It looks like this is the fix:
http://support.microsoft.com/kb/934160

Apparently, the client-side cache database that the Offline Files feature uses is sometimes corrupted when Windows Vista is installed.  This registry key fixes it.

Note: this came from following all the threads in the link above.  There were other things mentioned that worked for some folks (disabling offline files) but this seemed to be at the root of the cause.
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by:GlennaShaw
ID: 21142662
I would recommend that the question not be deleted (points don't matter to me).  This question has been asked several times now without a resolution.  My last post contains the fix.
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by:ryoxthimer
ID: 21142722
Thanks for everyone's comments so far.  The issue has not happened since I reported it last in the original question.  The only thing I did since then was apply Office 2007 SP1 and Vista SP1, both updates fairly recent.  I'll have to see if either of those will fix the problem.

Unfortunately, the articles mentioned above do not fit my scenario exactly because I never receive an error message when saving to a network drive.

LeeTutor - I would like a little more time for this issue to be open for testing.
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Author Comment

by:ryoxthimer
ID: 21215200
Since my last post nothing happened in the way of my particular issue, but something very related happened... I wanted to have the Windows Vista Search feature index UNC paths, so I installed the add-on that allows for indexing UNC paths.  This made the problem appear to be like what everyone else has been experiencing: I was getting error messages when I went to save anything in Word or Excel 2007 (things like "There has been a network or file permission error. The network connection may be lost.").  Save-As worked some of the time in Word and Excel.  PowerPoint would not "save" or "save-as" to a network drive and did not produce any error messages upon saving.

I tried the procedure under KB934160 (above) with no fix.  I then read further into the HowToFixComputers.com article from above and it turns out that one person uninstalled the UNC add-on for Windows Search and it fixed their problem.  So I just did the same.  Word and Excel seem to be able to save again, but PowerPoint is not saving at all - it will only write the original version during the initial "Save-As" and will not save any subsequent changes through either save method.  It appears the issue is now worse.
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by:GlennaShaw
ID: 21216100
Did you restart after uninstalling the UNC add-on?
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Accepted Solution

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ryoxthimer earned 0 total points
ID: 21584158
One more thing to note... I've traditionally made a habit of opening files directly from an explorer window rather than opening the application, the going to File > Open, etc, etc.  I did notice that when you open a file from explorer in Vista, the item remains previewed in the preview pane, causing the file to be considered "Open."  While the file is being previewed, I can't save it.in the application.  As soon as a de-select the file in the explorer window (causing the preview to disappear) the file has no problem saving.  This would explain why I have no problems saving a file I just created because I didn't open it from the explorer window.  I just wonder why Microsoft can't provide an error message, or better yet, close the file after it gets all the info it needs to preview the file.
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Expert Comment

by:Flei1234
ID: 23867354
Hi.

Turn off the preview window in Explorer.

Lg
Flei
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