How to remove Vista startup passwords

Posted on 2008-02-10
Medium Priority
Last Modified: 2010-04-21
A customer recently was unable to login into her Dell notebook computer with her her user name and password. She reported that she did not change either, but that the password doesn't allow access to the computer desktop. When I tried to enter as the administrator, there was no password set for the administrator and it denies access. Is there a way around this in Vista?
Question by:arccomputerservices
LVL 31

Accepted Solution

Toni Uranjek earned 500 total points
ID: 20862288

Use this tool to reset local administrator's password: http://home.eunet.no/pnordahl/ntpasswd/


LVL 88

Expert Comment

ID: 20862324
The administrator's account in Vista is inactive by default. In order to be able to use that account you must either activate it while you are logged in to Vista already, or you can use a booting CD with a registry editor on it. I've been able to use the UBCD4Win for that.


Author Closing Comment

ID: 31429654
Thanks for the assistance. I downloaded the software, burned a bootable disk, and ran the software. It removed the user's password as instructed.

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