How to remove Vista startup passwords

A customer recently was unable to login into her Dell notebook computer with her her user name and password. She reported that she did not change either, but that the password doesn't allow access to the computer desktop. When I tried to enter as the administrator, there was no password set for the administrator and it denies access. Is there a way around this in Vista?
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Toni UranjekConsultant/TrainerCommented:

Use this tool to reset local administrator's password:



Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
The administrator's account in Vista is inactive by default. In order to be able to use that account you must either activate it while you are logged in to Vista already, or you can use a booting CD with a registry editor on it. I've been able to use the UBCD4Win for that.
arccomputerservicesAuthor Commented:
Thanks for the assistance. I downloaded the software, burned a bootable disk, and ran the software. It removed the user's password as instructed.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows Vista

From novice to tech pro — start learning today.