Where do Exchange quarantine items go?

Hi All,

We have SBS 2003 with Exchange. One of the users had a file sent to her that was a password-protected ZIP. It looks like Exchange was unable to open it and decided to quatantine it.

"The file "ABS 1808-07.zip" was found to be infected with unpacking archive failed because archive is password protected or encrypted by Ninja Email Security and has been quarantined."

I would like to know where this file was placed to so that I can pass it to the user.
Tyson0317Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

kieran_bCommented:
Exchange doesn't quarantine anything, so it will be Ninja that is doing it.  The default quarantine location for that is (IIRC) c:\program files\sunbelt software\ninja messaging\quarantine

Of course, you should use Ninja to release it first...
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Tyson0317Author Commented:
Ninja? This is not something that we run to my knowledge... Is it possible that the sender's server snapped up the attachement?
0
kieran_bCommented:
You don't have anything that does spam protection?  Sunbelt software?

If not, then it *could* be the sender, but I think that is unlikely (blocking attachments on the way out - i mean, symantec does that, but it is stupid...)
0
The Ultimate Tool Kit for Technolgy Solution Provi

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy for valuable how-to assets including sample agreements, checklists, flowcharts, and more!

TWBitCommented:
Yes, the sender's Ninja is blocking it, and notifying the recipient (your user) when this happens.  So the sender's administrator will need to release it through their Ninja's Quarantine window (it can't be redelivered at the file level)

0
TWBitCommented:
I must clarify that Ninja can block on the sending side as well as the receiving side, so if you are not running Ninja, then it is the sender's system.
0
Tyson0317Author Commented:
We use Cloudmark AntiSPAM...
0
kieran_bCommented:
Then it is the sender
0
TWBitCommented:
Cloudmark is one of the anti-spam engine that Ninja uses.  Are you sure you aren't running Ninja?
0
TWBitCommented:
Here is the anti-spam window showing Cloudmark
ninja.jpg
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.