• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1358
  • Last Modified:

Where do Exchange quarantine items go?

Hi All,

We have SBS 2003 with Exchange. One of the users had a file sent to her that was a password-protected ZIP. It looks like Exchange was unable to open it and decided to quatantine it.

"The file "ABS 1808-07.zip" was found to be infected with unpacking archive failed because archive is password protected or encrypted by Ninja Email Security and has been quarantined."

I would like to know where this file was placed to so that I can pass it to the user.
0
Tyson0317
Asked:
Tyson0317
  • 4
  • 3
  • 2
2 Solutions
 
kieran_bCommented:
Exchange doesn't quarantine anything, so it will be Ninja that is doing it.  The default quarantine location for that is (IIRC) c:\program files\sunbelt software\ninja messaging\quarantine

Of course, you should use Ninja to release it first...
0
 
Tyson0317Author Commented:
Ninja? This is not something that we run to my knowledge... Is it possible that the sender's server snapped up the attachement?
0
 
kieran_bCommented:
You don't have anything that does spam protection?  Sunbelt software?

If not, then it *could* be the sender, but I think that is unlikely (blocking attachments on the way out - i mean, symantec does that, but it is stupid...)
0
Free tool for managing users' photos in Office 365

Easily upload multiple users’ photos to Office 365. Manage them with an intuitive GUI and use handy built-in cropping and resizing options. Link photos with users based on Azure AD attributes. Free tool!

 
TWBitCommented:
Yes, the sender's Ninja is blocking it, and notifying the recipient (your user) when this happens.  So the sender's administrator will need to release it through their Ninja's Quarantine window (it can't be redelivered at the file level)

0
 
TWBitCommented:
I must clarify that Ninja can block on the sending side as well as the receiving side, so if you are not running Ninja, then it is the sender's system.
0
 
Tyson0317Author Commented:
We use Cloudmark AntiSPAM...
0
 
kieran_bCommented:
Then it is the sender
0
 
TWBitCommented:
Cloudmark is one of the anti-spam engine that Ninja uses.  Are you sure you aren't running Ninja?
0
 
TWBitCommented:
Here is the anti-spam window showing Cloudmark
ninja.jpg
0

Featured Post

Upgrade your Question Security!

Your question, your audience. Choose who sees your identity—and your question—with question security.

  • 4
  • 3
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now