Unable to play a DVD using any media player?

One of our clients cannot play a DVD on their Dell Laptop. I have tested the DVD file on other machines both laptops and desktops and the DVD plays.

I have installed codecs, used VLC Player, Windows Media Player and the PowerDVD that comes bundled with the laptop. I have also checked zones on the machine and it is set to South Africa although the machine that the disk was written on could be different but my laptop is set to region 2 which is South Africa and it works.

Any ideas?
fyb4224829Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

bundasCommented:
Try to update the DVD driver firmware.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
lbertaccoCommented:
Can it play any other DVD (even original) ?
0
lbertaccoCommented:
And can it actually read the DVD? Can you see the VIDEOTS directory and copy files from DVD to HD?
0
Cloud Class® Course: CompTIA Cloud+

The CompTIA Cloud+ Basic training course will teach you about cloud concepts and models, data storage, networking, and network infrastructure.

fyb4224829Author Commented:
@lbertacco - Yes it can, we are able to play other DVD and video files but we are unable to copy the files from the DVD that we cannot watch, we get the access denied error.

@bundas - I will try that.
0
lbertaccoCommented:
Ok, then your DVD drive is incompatible with the DVD media you are using. If the drive cannot read/ copy the files from the DVD, it doesn't matter at all what software and codecs you install on the pc, it won't work anyway.
Check its specifications to see if it is supposed to support both DVD+R and DVD-R and, if not, check  if you are using the correct  supported format. Also you can try upgrading the drive firmware.
Finally, if the drive is old, it might have just get sligthly non-functional (a bit of dirt, a bit of misalignment, etc) and work only with higher quality recordings (such as original DVDs) - I have a couple of older driver that can read ONLY original DVD-ROM myself.
0
fyb4224829Author Commented:
Thanks lbertacco,

I am able to view the DVD though. Let me look for a firmware update and then I will get back here.
0
lbertaccoCommented:
To find eventual firmware updates, you first have to find out the brand and model of the dvd. For that you can go to control-panel->system->device manager and see what's listed in "DVD/CDROM Drives" section.
0
fyb4224829Author Commented:
Yes i know, thanks though.
0
fyb4224829Author Commented:
It is a Optiarc DVD+-RW AD-5560 as a stated from the start. There was a firware update which i ran.

Now however (before and after the firware upgrade) we cannot even read a CD to install a Logitech Webcam Driver.

This is a relatively new Laptop, what are the chances of the DVD+-RW Drive mulfunctioning. The drive sounds as if the laser is moving backward and forward continuosly.
0
lbertaccoCommented:
If the drive is moving the head back and fort it means that it cannot read correctly and tries to reposition the head. There are several possible causes: dirty media (exlcuded if you can read the same cd on different drives), dirty drive lens, problems with the head movement, or defective laser. Usually you start to see these problems on drives at least 5 years old.
If you can read the cd on other drives, I'd get this one replaced in warranty.
0
fyb4224829Author Commented:
Thanks we are doing that.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Home Theaters

From novice to tech pro — start learning today.