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Google Maps not working in Internet Explorer

Posted on 2008-02-11
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Last Modified: 2013-12-08
Hello Experts,

We're using Internet Explorer 6, and Google maps doesn't work for us.  It just turns grey with the word loading.  If we try to bring it up in Firefox, it works fine.

I've tried the steps listed here, and it still doesn't work:  http://maps.google.ca/support/bin/answer.py?answer=21849&topic=10789

Any help would be appreciated.

Thanks!
GRCHELPDESK
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Question by:GRCHELPDESK
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Accepted Solution

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war1 earned 2000 total points
ID: 20867610
Hello GRCHELPDESK,

1. An addon may be interfering. Disable Addons.  If you have Windows XP SP2, go to Tools > Add-on Manager, and uncheck the addons.

If using Windows XP SP1 or earlier, disable third party extensions. With IE open, go to Tools > Internet Options > Advanced. Uncheck "Third party extensions". Click Ok. Reboot computer.

2. Reset IE settings.  Go to Tools > Internet Options > Programs.  Click on "Reset Web Settings" button. Go to Advanced tab and click "Restore Defaults" button. Go to Security tab and move the bar to Medium or Default. Click OK. Close all browsers. Reboot the computer.

3. If no joy, check if a program running in the background is interfering with Internet Explorer. Temporarily disable antivirus, firewall, antispyware, ad-blocker, popup blocker, and all Norton programs.

4. If no joy, run the System File Checker to repair any broken system files.  Go to Start > Run and type sfc /scannow
and hit OK.  You will need your Windows XP CD when asked.

5. If no joy, repair or reinstall Internet Explorer and Outlook Express in Windows XP
http://windowsxp.mvps.org/IEFIX.htm
OR
http://www.theeldergeek.com/repair_reinstall_ie_and_oe_6.htm
OR
http://support.microsoft.com/default.aspx?scid=kb;EN-US;318378

Hope this helps!
war1
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by:GRCHELPDESK
ID: 21253930
Well, at some point it just started working so I'm not sure what in there actually fixed it, but thanks War1!
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LVL 97

Expert Comment

by:war1
ID: 21255524
GRCHELPDESK, glad the problem is fixed. Thanks for the points.
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