Hello. I'm looking for a tool to help me troubleshoot my clients' computers remotely. I need to be able to connect to the computer easily without needing to ask the client to configure their firewall beforehand, etc. Basically, what I need is something that requires extremely little user input from the client.
I have some experience with www.logmein123.com
, which I found pretty much perfect. You direct the customer to this URL, give them a PIN to enter, customer is asked by browser if they would like to run the software. Software is automatically installed and technician gets connected. The customer can see everything the technician does and can end the remote control session at any time. Technician has pretty much full access to the customer's computer.
So, as I said, logmein123.com seems perfect - the only problem is that it's beyond my budget. I don't mind paying at all as long as the price "reasonable" for my usage.
Any suggestions would be very appreciated.