Serious errors the last time the document was opened

When my word documents are opened from the shared drive (e.g. G:drive) the MS Word files gets serious errors messages (e.g. The document XXXXXX caused a serious error the last time it was opened. You may continue opening it or perform data recovery by clicking "Recover Data". Clicking "Recover Data" will edtract text out of your document but all formatting and pictures will be lost.) Then when I click "Open" or "Recover Data", I get MS Word has encouted a problem and needs to close. We are sorry for the inconvenience. Then it opens a blank document. Now, if I email the document to myself and open it from the email I ge know error messages at all. Can you assist with this error message?
Errors-opening-MS-Word-files-ba.pdf
LadydmmAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

hydrokidCommented:
Most probably the word document is corrupted already.
0
LadydmmAuthor Commented:
I thought that too however, when the document is opened by someone else there is no problem opening the document, and if I email the document to myself it opens without errors.
0
dlc110161Commented:
Is your G:\ drive a Flash Drive? If so, then don't open from it. First copy the document to your local drive and then work on it there. When you are done with it copy the document back. If the flash drive gets very full, then there is no room for Word to stick all the temporary files it needs when the document is opened. Working on a flash drive or a floppy drive is a good way to permanently corrupt your document.

Dawn Crosier
Word MVP
0
Cloud Class® Course: Microsoft Azure 2017

Azure has a changed a lot since it was originally introduce by adding new services and features. Do you know everything you need to about Azure? This course will teach you about the Azure App Service, monitoring and application insights, DevOps, and Team Services.

LadydmmAuthor Commented:
No, the G:\ drive is a shared drive at my company; that's why it is so puzzling.
0
dlc110161Commented:
Do you have complete network permissions to the drive? Read & Write ? Does this happen with all word files that are on the drive? What about Excel files? Can you work with them on the drive? It really sounds like a permissions thing to me. Word is not able to place the temporary files which is causing it to crash.

Dawn Crosier
Word MVP
0
LadydmmAuthor Commented:
Hummm, now that is a good thought to check however, I have adm. rights which is the highest rights to that particular G:\ drive. Do you think that could be it?
0
dlc110161Commented:
You might check the folder to see whether someone has set it for "read only".

Dawn Crosier
Word MVP
0
LadydmmAuthor Commented:
The folder is not set to read only; I have administrative rights.
0
dlc110161Commented:
What version of Word are you using? When others open the file, are they using the same version? For instance, I have heard that users with Word 2003 are able to open documents that Word 2007 finds corrupt.  It's because the XML file has been corrupted.

Dawn Crosier
Word MVP
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Word

From novice to tech pro — start learning today.