Arc Serve Brightstor exchange

I keep getting this error with our exchange server client while backing it up with arc serve:
Session Method............... Information Store Full
E8552
Failed to receive data from the Exchange database agent. (ADDRESS=\\SERVER3 (@0.0.0.0), EC=10060)
E8553
Failed to send data to the Exchange database agent. (ADDRESS=\\SERVER3 (@0.0.0.0), EC=-1)
scripttron75Asked:
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dovidmichelCommented:
check the Exchange DB agent log for details.
What version of ARCserve and revision level?
Was this working already and just start?
Was there a configuration change made to Exchange or system user accounts?
What version of Windows and Exchange are running?
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scripttron75Author Commented:
version and build:  r11.5 SP3 (Build 4402)

'Was this working already and just start?   yes it was before, we did change the user account that accesses the agents to another admin account.

Was there a configuration change made to Exchange or system user accounts? same as above

What version of Windows and Exchange are running?  server 2003 where arc serve is and exchange 2003
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dovidmichelCommented:
Check the agent log for details.
Make sure the CA Backup Agent RPC service is running.
As per the configuration try using the format of either Domain\UserName or Machine\UserName as the case may be.
Make sure the user has "backup files & directories" right for the Local Security Policies of the database.
Make sure the user is a member of the Backup Operators Group for the system.
Make sure the Backup Agent RPC service runs as LocalSystem.

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scripttron75Author Commented:
thanks for that dovidmichel:   I NEED SOME help locating these things?

Make sure the CA Backup Agent RPC service is running. where?
As per the configuration try using the format of either Domain\UserName or Machine\UserName as the case may be. I will try that
Make sure the user has "backup files & directories" right for the Local Security Policies of the database. where is this setup at?
Make sure the user is a member of the Backup Operators Group for the system. is this in active directory?
Make sure the Backup Agent RPC service runs as LocalSystem.  where is this?

thanks
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dovidmichelCommented:
My Computer - right click Manage l Services and Applications - Services
From there you can verify if it is running and then right click Properties and Log On tab to see that it is configured to Log on as: Local System account.

This doc details it even though it deals with a different problem.
http://support.microsoft.com/kb/261228

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