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Page cannot be displayed, pinging from command prompt works.

Posted on 2008-02-11
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I have a machine that would not pull up any internet pages.  It was browsing just fine and then stopped.  I am using Internet Explorer 6 and cannot upgrade or downgrade versions as it's a company standard.  I am able to ping several addresses from the command line so DNS is working fine.  This has happened occasionally on a few machines I support and rebooting them resolves the issues.  I'm looking for the root cause as to what could be causing this.  Anyone have any ideas on what to check next time this happens to determine the issue?
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Question by:c2arbon
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by:and235100
ID: 20870392
Try resetting winsock:
http://windowsxp.mvps.org/winsock.htm
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by:and235100
ID: 20870411
Otherwise - check your hosts file:
http://www.accs-net.com/hosts/how_to_use_hosts.html

You should only have a
127.0.0.1    localhost
entry present.
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by:and235100
ID: 20870429
Otherwise - disable any add-ons in IE6 from Internet Options \ Programs tab \ Manage add-ons.
If that doesn't work - try "repairing" IE6:
http://www.theeldergeek.com/repair_ie6.htm
http://www.theeldergeek.com/repair_reinstall_ie_and_oe_6.htm
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by:jasonmallison
ID: 20871032
Also try ipconfig /flushdns and also double check IE's Proxy settings, unless it's required disable any proxy settings that are present.
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by:c2arbon
ID: 20875974
This doesn't seem to be the issue.  It's intermittent on a few machines.  It seems to resolve itself after about 5 minutes.  All the while pinging the sites returnes IP addresses.  Next time it happens I will try to put in the ip address of the site to see if that works.
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by:jasonmallison
ID: 20881990
Hmmm... You say it resolves itself after 5 minutes. Does the machine work continuously without issue? Or does it come back? I'm assuming after reboot this occurs? Are these machines by chance multihomed? e.g.; multiple network cards with connections in both?
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by:c2arbon
ID: 20884275
It's not multihomed.  Any yes it will resolve itself after 5 minutes without doing anything other than waiting.  A reboot will result in the same.  I have a feeling it's something screwy with our company build, I'm just trying to get others thoughts on this very strange issue.  Also it may do it on one machine once and never do it again.  I'll have a random case on this every now and then, probably once a month or once every other month.
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by:jasonmallison
ID: 20885018
Yeah this sounds pretty unique. Just a thought, what about a duplex mismatch between the NIC and your switch? This usually just causes performance issues rather than unresolved domains, but it's always possible... I guess, strange indeed. do the machines that exhibit the behaviour all sit on the same subnet?
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by:and235100
ID: 20885027
Can you create a new image - and try another computer with it - that should isolate whether this is a OS issue or not...
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c2arbon earned 0 total points
ID: 21045401
Internet Explorer is the culprit here.  When the issue happened again I was able to browse using Mozilla Firefox.  Mozilla is much faster as well.
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by:RonCairns
ID: 21104066
What proxy server you are using ??
As you said its happening on more than one pc in you network, seems to be a network issue rather than IE6 itself.
Have you applied all the MS updates ???
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