Can't open scanned document when broken up into 2 PDF's

When I scan a large color document on the color printer, the PDFs that are sent to me via Email can not be opened. The error message indicates it is not a supported file type. This only occurs when the scanner breaks the file into a number of Emails.  The name of the files that come in are Part.000
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.


this appears to be an issue with how your scanner handles documents not a PDF or Acrobat issue. The .000 extension suggests that the scanner splits the PDF up into 2 prts rather than 2 pdfs, e.g. you will have to reassemble these into one PDF to open.

I strongly believe that this is not possible without some tool that came with the scanner so would not bother trying. Instead, have a look at the scanner itself and see what settings are available for handling PDFs.

Have a look at the combined size of all your parts it will give you an idea of what size the curent split size is set.

Are there any size limits settings or suggested settings to split a file if it exceeds files size x?
Once you found the settings relating to file handling try to adjust it to a larger size and see if the problem persists.


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
The captain is right, I have a Ricoh that does exactly that. As suggested, check the size limits for scanning documents.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Adobe Acrobat

From novice to tech pro — start learning today.