BES Not Sending E-Mail


All of a sudden, our BES has stopped forwarding e-mail.  This happened last night, and a simple reboot of the server resolved the issue.  Today, the same thing has happened, and a restart did not fix the issue.  I received two or three e-mails after the restart, but that was it.  Now, I'm back to no longer receiving any e-mail.  Does anyone have any suggestions?  Thank you.

P.S. Not really sure where to list this on the site, so...
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

jmg999Author Commented:
This is an error I'm seeing in the event viewer:

[SERVICE_RELAY_SESSION:S18373415:00edfd58] Relay Ping Response not received

[SERVICE_RELAY_SESSION:S18373415:00edfd58] Too many relay ping failures - dropping connection. Failures: 10

jmg999Author Commented:
Issue resolved - please close
Who is your service provider? There has been a RIM network infrastructure outage going on just recently that affects blackberry service for almost all providers in the americas. Call yor wireless service provider to find out whether they are affected by the outage.
Over the weekend (2/9 - 2/10) there was preventative maintenance done on RIM's SRP network. On Monday 02/11 at around 3:15pm EST to 6:30pm EST there was a RIM outage resulting in exactly those error messages you were seeing. So both outages you experienced can be attributed to RIM's maintenance & resulting outage.


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Email Clients

From novice to tech pro — start learning today.