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After changing default password, new password is not accepted.

Default password for Belkin Wreless router is blank. If I change, and log back in, new password doesn't work. I have to reset to factory defaults.

There is a Westel Modem that the Belkin uplinks to. The password for that modem also didn't work.

There was another user involved, so I figured he must have just forgot the password or someone else changed it. He insisted otherwise.

After factory defaults and power cycle, logged in and set new password. After refreshing, then logging in with new credentials, no go, would not accept new password or factory default.

What could be the problem?
- The old settings allowed for remote admin (from wan) so I suspected some type of flood protect from hack kit or trojan.

Just a guess, has anyone encountered this issue before?

Thanks for your time.

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cptnem0

ASKER

Thanks Brian,

Yes, I did have the same thought process and typed the password out in notepad, copied and pasted etc. Also used a simple lower case password that had 8 valid alpha characters.

The system was connected via cat5 to a switch that was up linked to router. I wouldn't think that would cause a problem to password throughput, but is worth bypassing to isolate issue.

Firewall was disabled and we attempted to login from different locations in case there was a session issue (also cleared cache).

Disregard the model number, Im on IM with user who is on site. Ill try to get the correct M#..

I think your firmware suggestion might be the answer. Ill let you know.

Thanks for you time...

Member_2_49692

no problem keep me posted

cptnem0

ASKER

Brian,

After upgrading firmware, no more problem.

Member_2_49692

excellent glad I could help :)