Act database and Win fax pro

I am having trouble connecting my act database using fax admin an add on program and win fax pro. This means I cannot send fax mail merge through win fax pro. I either get the message that it cannot read the binary file or that it cannot send a certain .rtff file. Wh nI try to connec the databases it says I have an aolder version of act 4.0 and I have act 8.0! I dont know what to do next it is very frustrating and my IT people have no experience in the ACT datbase arena.
aaamortgagesAsked:
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
The best place to get support on Faxadmin is www.asdscomputer.com - they make it and the guys there are very good and very helpful.

If you're in Australia (as your time-zone suggests), you might also consider a more powerful fax option in MergeMaster. have a look at - http://www.prodocom.com.au/mergeMaster.php

MergeMaster will be cheaper, faster and with many more functions. Contract Prodocom to get a trial... it's worth it.
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aaamortgagesAuthor Commented:
Thanks for your help, I have tried ASDS and they cant help with te registration process they have told me someone form technical support will contact me three days ago!
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
Did you try a post on their forums?

But I really suggest you also contact Prodocom about MergeMaster
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aaamortgagesAuthor Commented:
Yes  I have done it on Win fax pro forum but not ASDS will do that now... Now my winfax pro will not register as reading my act database..... why would it not read a newer version of act?
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
WinFAX Pro does not know about ACT! 7.0 or later ... that's why you need FaxAdmin to use it.
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aaamortgagesAuthor Commented:
this is the message I get when I open Act-
'System.Null.ReferneceException: Object reference not set to an instance of an object. at asds.shared register. registration provider.

THanks for your help so far I now understand why they are not being compatible. Now I have to get fax admin working in act then hopefully will be able to send mail merge from act tthat win fx pro picks up correctly and faxes out.
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
That's definately an error only ASDS can help with.

Have you tried Prodocm with their Mergemaster? They're also based in Sydney, so could offer you local help :-)
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aaamortgagesAuthor Commented:
Thanks again for your help will def contat again when in need!
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