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Locked out of Vista Business system

Posted on 2008-02-12
Medium Priority
Last Modified: 2010-05-18
We have a Windows Vista Business System which has only one user account (excluding the built in and disabled Administrator Account).

The Welcome Screen only offers this user's account name and for some reason their password is no longer being accepted (it maybe that someone changed it and forgot etc.)

Whilst I know the password for the built-it administrator account I cannot activate it to logon with it because I cannot get passed the Welcome Screen (which at present does not display the default administrator logon option).

How can I access this default administrator account to reset the user's password ?  Do I need the original Vista Business OS CD etc. Thanks for help. . .
Question by:WJENorris
LVL 31

Accepted Solution

Toni Uranjek earned 2000 total points
ID: 20874274

Download this tool to reset local administrator's account: http://home.eunet.no/pnordahl/ntpasswd/



Expert Comment

ID: 20874310
You could also boot the machine with BootPE do a good search and you will find links to this product

Author Closing Comment

ID: 31430128
Excellent tool - thanks !  Worked a treat !!
Have you had much experience of this editor causing any unexpected problems with Vista ??  
LVL 31

Expert Comment

by:Toni Uranjek
ID: 20875090
This tool has been aroud for years and I don't remember having one single problem after using it, ever.

Expert Comment

ID: 21401293
Thanks so much I will try this!

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