I have an issue getting BE 11d configured with the RD1000. I was assured by dell when we purchased the backup solution that it was integratable like a tape drive with this flavor of BE and that there should be no issues. Beyond that I have been unable to find a walkthrough -- tutorial -- or forum response that has adequately explained what needs to be done.
Server: Dell 2950
OS: Windows Server 2003 R2
Symantec Version: BE 11D
Removable media: RD1000 120GB cart.
That being said I can Inventory the drive and pass every time however when I catalog them i get this error:
"V-79-57344-33035 - Error - Mount failed.
Physical Volume Library Drive not found.
V-79-57344-33035 - Unable to acquire device for the specified pool and media"
I have read that the only way to currently get this to work is to use the backup to folder feature instead treating the drives as a "Tape Device" or other removable media.
So i have 2 questions:
1. Is there a step by step process documented to use the device correctly.
2. Is there a config step that i missed when i originally set this up. (I ran live update as well as download the latest drivers "BE7170RHF35_32bit_296286.exe" )
I have read the admin guide and verified that the device is supported via the compatibility list on the Symantec web site.
I appreciate all of your help. Let me know if there is another piece of info you need.