the printer clock is not staying in sync and resets when printer is restarted

im trying to set the date/time for fax cover page when sending faxes on my dell all in one 964.
it works fine in general but the date/time is never correct!
im able to update printer date/time using its menu, but the clock does not seem to update. when i restart the printer, the time/date reverts back to system default.
all the other printer settings for fax/print etc are fine.
pdadddinoAsked:
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michkoConnect With a Mentor Commented:
I didn't see anything specific regarding this issue on Dell's support pages.  I'd suggest chatting with a dell service tech:
http://support.dell.com/support/topics/global.aspx/support/chat/hardware_chat?c=us&l=en&s=gen
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pdadddinoAuthor Commented:
ive reset the date/time several times over the last few weeks. i dont see solution on the web or in dell manuals.
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michkoCommented:
Neither did I, which is why I referred you to their tech support chat.  
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pdadddinoAuthor Commented:
i was trying to avoid that pain!
that's why i posted
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michkoCommented:
Well, I do a lot of support with Dell items, and I couldn't find anything in their support forums, faqs, etc.  When that happens, I head to their tech chat.  I really haven't found it that much of a pain to deal with.

You're welcome to keep the question open in case another expert has run across this same issue and has the fix for you.  

michko
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pdadddinoAuthor Commented:
dont misunderstand. I appreciate the advice!
Tried to chat Dell last night(i work during the day) and was #45 in the queue.
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michkoCommented:
Ouch!  Wish I could just pop out a quick fix for you.  Any chance you could pull up their chat windows while at work and see what suggestions they offer?  I know they will want you at the unit, but you never know.
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pdadddinoAuthor Commented:
i work for a big company. its pretty well locked down.
I was able to get a chat session going twice but the other side could not see my text? so i kept getting disconnected as if i wasnt responding.
I will chat dell again and just wait it out.
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michkoCommented:
Well thanks for the accept.  Let me know how it goes if you don't mind.

michko
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