Citrix presentation server 4.0 profile doesnt maintain outlook settings

we have a farm with citrix 4.0 servers. We have 1000 users , but one user when he logs in via web interface sets a signature in outlook and saves his profile and logs out. When he logs back in his outlook signatiyre doesnt exist and he has to try again. Seems like the roaming profile doesnt maintain his settings? Shall i try to rename his profile and let him log in Citrix and try again ?
Any ideas ?
(I forgot to tell you this is the worst user an IT dept could possibly support) any ideas to fix his issue would be appreciated.
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Craig RoberdsMISCommented:
Are you using the Terminal Server Profile?  If you do not have a TS profile then assuming you are load balancing then they hit one server and then go to the next then the settings are being stored on each server rather than a TS profile (I set this up on a network share).  The TS profile can be setup from the user's profile in Active directory or from a group policy for all of your citrix users.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.