Outbox and Sent Items

One of my users, when she sends emails they stay in the outbox and don't move to sent items?

The emails are sending so that is not a problem.

I have rebooted the server - any ideas?

Windows 2003 Std Server SP1 with Exchange 2003 SP2

yeotechAsked:
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za_mkhConnect With a Mentor Commented:
Since this problem manifests itself in OWA too, have you run the exchange database checking tools on your server? ISINTEG & ESEUTIL. Wonder if there is possible corruption?

Other options to try (though I don't know if it will help)

1) Recreate profile for user or do this on another computer and see if problem persists. If it does then there is something wrong with the mailbox which hopefully ISINTEG and ESEUTIL can fix. Other course of action is to export what you can, delete mailbox, and recreate for user.

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ryansotoCommented:
They emails eventually go?  Does she has to push send receive?
Have her check tools>options>mail setup tab then make sure the check mark is on send immediately when connected
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yeotechAuthor Commented:
The emails are sent striaght away - but never leave the Outbox or go into sent items.

Its not a tools : options issue - If I open the exhange mailbox on another PC it also shows the same thing
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ryansotoCommented:
Did the users settings change as far as security?
Go into Active Diectory users and computers then click view and advanced options.
Find that user in AD and then go to the security tab then look at the self object and make sure it has send as permission.
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yeotechAuthor Commented:
No settings have changed

I check the security settings and SELF has Send As
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ryansotoCommented:
What happens with this user if you send through OWA instead of the outlook client?  Same issue?
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yeotechAuthor Commented:
Yes Same
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yeotechAuthor Commented:
If I try and manually move the messages to the Sent Items - I get the following error: Can't move the items. The item could not be moved. It was either already moved, or deleted, or access was denied
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za_mkhCommented:
How many messages are in her sent items folder? Have you tried emptying or moving mails from sent items to another folder, to see if it resolves the problem?
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yeotechAuthor Commented:
116 mails - I just created a new folder and moved all the outbox items to the new folder without any issues, however when I send a new email they still stay in the outbox but send - I have test internal email and external addresses
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za_mkhCommented:
Other thing to try are some switches when Outlook opens:

http://www.techgalaxy.net/Docs/Exchange/OL2003_switches.htm

"C:\Program Files\Microsoft Office\Office11\Outlook.exe" /resetfolders may do the trick
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