Outlook 2000 is sending emails but they're ALSO still stuck in the Outbox???

I've never seen this one before. I'm troubleshooting this right now. This is Outlook 2000 SP3 configured with a single POP account and it's been working fine until suddenly today this employee, Jenny, calls me to tell me that emails are not exiting the Outbox yet they're being sent.  I remoted to her PC and sure enough she's right. anyone have any ideas what the fix is for this? I've already tried disabling COM Add-ins with no luck so far and we've rebooted, started Outlook in Safe mode, and I'm about to do a Repair on Outlook right now. Thanks!
WineGeekAsked:
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debuggerauCommented:
Check your rules in outlook, just to be sure...

I suspect its an issue with the ISP, smsniff or similar may give you a clue..
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war1Commented:
Hello WineGeek,

Is a copy being put in Sent folder?  Can you remove the email from Outbox?

If a copy is stuck in Outbox, you will need to create a new PST file. Open it as a personal folder, and then drag and drop the other emails to the new folder. Do not drag the stuck email in Outbox.

Hope this helps!
war1
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WineGeekAuthor Commented:
Thanks gang!

Yes, I can delete the emails from the Outbox.

No, copies of the emails that are actually being sent are not being recorded in the Sent Items and they sit in the Outbox until I delete them.

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war1Commented:
Here is a troubleshooter for Outlook error:

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outlprnt files. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

If you cannot open Outlook, do a search for and rename extend.dat file.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.
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